Very attentive staff website, you can tell that they know about fashion, they changed the size of my shirts without problems or questions, the service has been perfect. Thanks for your good online service!
Very fast and efficient in handling my complaint. Received a full refund within a few days. I am pleased to see that the online boutique has changed the description of the material on their website from cotton to polyester. Very satisfied with your answer. Until the next purchase!
I am delighted with this boutique, the courier company had delivered my package to someone else. I sent him an email and without putting any problem directly, he made a credit in my client's space to re-order. They are wonderful! This says a lot about the excellent service.
I didn't get a email confirmation upon purchase. Shipping seemed slow although my credit card was billed immediately so I sent an email to address on their website asking them to confirm order. No response. Shirt inally arrived. Very poor quality and the shirt I got, although labeled small, was at least a medium, maybe large and just draped on me like a bed sheet.
1st order ever, seemed easy, but somehow my main items not shipped and not notified in an understandable way. So waited very long and then found out right before it arrived the tshirts for my event were not sent.
Poor Quality and delivery time.
I waited one full month for the item to be delivered. Missed gift giving by 2 weeks.
The "Sweat Shirt" is cheap looking and very poorly sized. I am sorry I wasted my money.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
These looked like they would have different materials seen together for a bohemian look. Instead is a printed pattern on polyester, not even fit for Walmart. Buttons sewn loosely. Will not wear. Will donate. Too much trouble to return.
I have already ordered twice on this website and all my purchases are legit and good quality! It fits me very well and is true to the image displayed on your site! I love him so much. Yes, it takes a while for the order to arrive, but once you receive it, it is worth the wait. I don't know why they say it is a scam. Well I give them 5 stars for great service. I'll keep asking for more, I can't get enough of the pretty dresses
I like th 3 sweatshirts I bought and sizes were good, but delivery takes forever! It's like my package had to go around the world 3 times then delivered. One item outta 3 was even later. I do like the clothes and prices are not too bad, but because of delivery these it pretty much makes me look other places for the same graphic clothes. Pls do something bout delivery times so I can buy more threw you. Thank you
The dresses and blouses in this online boutique are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house, the shipping took longer than expected, because I live a bit far away, but it is worth it.
The website is all over the place. It doesn't remember that I pay in GBP. There are offers of discount for 50%, 10%, & 20% -?-! Crazy! You don't have an express delivery, but when I went over a certain amount it was free, then it was $17.99. Not a great experience.
The website is all over the place. It doesn't remember that I pay in GBP. There are offers of discount for 50%, 10%, & 20% -?-! Crazy! You don't have an express delivery, but when I went over a certain amount it was free, then it was $17.99. Not a great experience.
I hit the jackpot with Christmas gifts for some friends and family! Really cute, creative sayings and graphics. I expect to get a lot of laughs. (Some, not all, seem to run just slightly large.) And allow plenty of time for delivery. Nowadays we expect stuff almost immediately, so we're spoiled. Just plan ahead, it took maybe three weeks to arrive.
First shirt received was sized incorrectly. Needed exchange. Must pay postage to return to China. Taking 15% cash refund. Daughter really wanted shirt. Will not use this company again. I've paid shipping 2 times now - not cheap. Shipping costs almost more than shirt. Return would take twice as long for exchange.
First shirt received was sized incorrectly. Needed exchange. Must pay postage to return to China. Taking 15% cash refund. Daughter really wanted shirt. Will not use this company again. I've paid shipping 2 times now - not cheap. Shipping costs almost more than shirt. Return would take twice as long for exchange.
The service at this online boutique is great, one of my shirts was a bit badly printed, which I didn't like. I sent his customer service team an email with photos explaining what had happened and he was quick to respond and offered to reorder my order at no additional charge. The new clothes arrived in just a few days and they look great.
Ordered Dec 8,2021. Estimated shipping shown on your site was 12-15 days. The order was sent in pieces over the next 40 days. I finally got the last piece Jan 18,2022. You're not getting any more business from me and likely not from anybody else either with such poor shipping performance.
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Preparing and shipping got delayed in your order. We do apologize for this issue and we will keep improving.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
There was an 'oldest brother' tshirt and a 'youngest brother' one. I needed the 'middle brother' one but it was available only as a sweatshirt.
My new Pants are like the photos on this website: Good quality, with double and wide band at the waist that in turn contains an elastic that does not seem to bother. For young or modern women of any age, very cheerful and modern, and fabric thick enough not to pierce.
I'm generally pleased. The fabric is of surprisingly good quality and the screen prints is well executed and better than I expected at this price. But, the sleeves for the XL size are about 1 1/2" too short and my order of 3 long-sleeved tees were shipped as 3 separate orders that arrived days apart. All in all, I am satisfied.
The selection is good and the products - from my online view - appear to be also. I await delivery of my order to see if this proves to be true.
Everything I ordered was well priced and arrived in a reasonable length of time.
I have had fun wearing my purchased and received several compliments ( which I rewarded with your site). My entire family has shared some chuckles over my new garments!
Jen
It is a pleasure to order on this website. Very efficient and useful in every way. Last year I ordered 3 jumpers, I love them, they all look great, despite the washes. I love seeing more options for my online purchase this year.
I can't comment yet on the product, as it's been three weeks and as best I can tell it has not yet arrived in the US from China. It was ordered Dec. 5, intended as a Christmas gift. After placing the order, all I received was an email thanking me: no order number, no confirmation of what I ordered. Then, nothing. No way to check the order at their Web site. After about a week I emailed them, and to, their credit received a prompt response that my order was shipped six days after I ordered, providing some tracking numbers. As best I can tell the package has been "in transit now to the US for 15 days. There is a USPS tracking number once it gets through customs. The Web site said it would be two to three weeks for delivery. At this point, this shouldn't be blamed on "supply chain" problems. Future buyers we aware.
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Recently shipped parcels have been stuck at customs for a sever check. Our courier has been working on this.
Would you please provide your order number so that we can help you?
For order confirmation and shipping notices, we have always sent them, but maybe they went to your spam. Could you please check that?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Lilicloth has a rating of 4.5 stars from 6,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique and customer service. Lilicloth ranks 6th among Women's Clothing sites.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
We have also been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!