Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Shipping is very expensive for 15-20 delivery window.
Birthday present but missed it because of the time it took to get here
It's so easy and the shirts are great. The saying on the shirts reminded me of what our puppy might say.
The item I received came quickly as promised & I just love my shirt!
Thank you!
Ok but little confusing and frustrating because of your return and no exchange policy and the rudeness of your customer service in online chat
I am very dissatisfied with the service. I ordered wrong sizes, and after several e-mails with your company, I decided to just keep merchandise. The cost of the return to you! However I will not order from you again.
Easy ordering, great variety, funny, decent quality
Lots of choices, but when I did find one I liked, if I didn't order had a hard time finding it again. Also, not sure about shirt sizes. Really took along time to get my order.
Great customer support and knowledge of product we wanted
The printing on some of the shirts was very poor/bad
Sorry for any inconvenience caused. Would you mind to share us more details which can help us to locate the problem and improve our quality?
Are there any damages on the printing?
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
Was disappointed with the delivery. The delivery was to long thought I'd like it
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and improve the shipping.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
IT WAS NICE PRODUCTS AND EASY CHECK OUT
I love Lilicloth! Great quality fabrics and other materials, fun sayings and designs, always arrives within a short time of ordering and the sales have unbeatable prices.
The purple fabric for the T-shirt color was too dark to be able to read the black text, but, otherwise, I love all of the different sayings, quality and graphics of the Lilicloth products.
My order came to $33 after discounts, but, as soon as I hit go to checkout, the order jumped up to $47
I love the feel of this T-shirt. So soft. Great quality.
Given this was my first purchase, I thought the prices were very good but the the quality of the merchandise could be improved for some of the items I bought. Sizes run slightly large for sweatshirts; true to size for tees.
Good shopping experience so far, but I'd like to see more of a selection of items for men...they have a sense of humor too! Thanks.
Sight worked well, disappointed by the shipping cost and the time it took to receive the order
Sight worked well, disappointed by the shipping cost
Love the different shirts you offer. That's the main reason and the low price is a bonus.
I was in the promotional products business for over 30 years. While it was hard to pay over $20 for a cap when for all those years when I had pretty much had more free merchandise than I could ever hope to use, I went ahead and ordered the cap because I liked the message on the front. Unfortunately, the cap I received is just too small a circumference (my head is not at all big, either). So, I am not sure if I can even wear it comfortably, as the buckle adjustment in the back of the cap was already at maximum extension. In addition, the color of the copy on the color cap I received (medium grey) should have been white, not black, as there is just not enough contrast between the cap color and the imprint, which looks to be a heat transfer method. Anyway, I do not plan to place any additional orders with your company.
Good experience - delivery time seemed excessive. Thank you!
Very original items, delivery takes forever. Why do I need to post 50 characters on this survey the first 40 is all I have to say
Thank you for your feedback and sorry for the delay. The delivery time might be affected due to the high peak season of the courier recently.
Glad to hear that you like the products. Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and improve our shipping.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!
Very original items, hoping quality is good.
Overcharged for shipping! It cost more than the hat.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and sorry to hear that you are not satisfied with our service. According to the return policy, the customer is responsible for the return shipping fee. You can check our return policy here https://lilicloth.com/information/return-policy
Would you like to return the items and get a full refund? You can reply to our latest email to get the return label. If you would like to exchange the size, you can make a new order after finishing the return.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!