The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
So easy, just hope the T shirt fits!
I hope so too because its for my daughter!
Nice and easy. Would like to see more animal graphics for men..
I was looking for t shirts with clever sayings. I typed in "anniversary t shirts" but still had to go through 40 freakin' pages before I could find something suitable. I was looking for one I had seen on your site a while ago "Holy $#*!! I can't believe it's 25 years". Gave up after I found one for him and her.
I placed another order 2/17 hoping for 3/04 delivery. All I know to date is the order has been processed. I'm giving you six weeks to deliver this order. If it takes longer than that I'll change my rating to one star.
The order process is a bit cumbersome. When I look at one product and then attempt to move to another I must go back to square one.
I placed another order 2/17 hoping for 3/04 delivery. All I know to date is the order has been processed. I'm giving you six weeks to deliver this order. If it takes longer than that I'll change my rating to one star.
Just had a problem finding how to check out, Now just hoping won't take forever to
Receive order?
Order took awhile to get here, did not like the quality of shirt too thin, The hat I ordered The MIMI one I could not read the rest of it the print was so small.
Just had a problem finding how to check out, Now just hoping won't take forever to
Receive order?
It's a well made hat however you can't read the wording unless you are looking up close at the hat. Plus it does not help that the lettering is black on a gray hat
I am impressed by the high quality of the clothing, and I value the attention to detail that has been put into the designs as well as the quality of the customer service.
I was worried that the Size table seemed too big and hoped it was right.
I followed the sizing and measurements guide and sizing turned out perfect.
Good quality fabrics and print, very happy.
Products arrived before "expected delivery" date.
Size table seemed too big hope it turns out right
Shopping, ordering, and paying were all made easy. Shipping took a little longer than I expected. The quality of the shirts was not quite what I was hoping for, but for the price it wasn't unexpected.
Shopping, ordering, and paying were all made easy. Can't wait to get my shirts!
Easy, easy, easy. Good quality hats for the money. Highly recommended.
I ordered four items. They never arrived. I contacted customer service by email and they stated that the items were probably stolen. I explained to them that that was impossible because of cameras and locked mailboxes. They offered to ship the items again. Well, I never got them the second time. Contacted customer service again only to be told that at this point they could not fully refund my expenses. They offered half the refund back and said it would be deposited onto my account in two to three weeks. It's been over 6 weeks since then and there has been no refund. I emailed customer service again and asked where it was, only to be told it's too late for my refund. Never ever buy from this company.
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?
Shipping a little longer than expected.
Everything was in tact and fit well
So far, really easy to shop and order. Order was received without any issues. Will definitely order threw Lilicloth again. Love the clothing!
It took longer than anticipated for the order to arrive. It was ordered for my sister in New Orleans, Louisiana; I live in Sarasota, Florida. Otherwise I am pleased with the service and the product (three women's tee shirts). Thank you for the followup.
Loved all the choices of funny cat shirts. Wish the one I wanted came in a tee shirt. I had to order a sweatshirt. Not really a big problem!
Prices are good, selection is good. I love the tshirts. The cotton in the t shirts is very soft and they wash up beautifully. One mention, I never put my t shirts in the dryer.
Enjoy reading the tee shirts. Was pleasant experience.
I like your non-religious shirt collection. I will most likely order from you again.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Your order was delivered. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~