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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Trying to get to free shipping was tough. And your shipping charges are astronomical. I had to buy more than I wanted to get free shipping and my wife was surprised with ALL that I bought her. Early valentines gifts.
I'll be back if something strikes me right.
But adding to order was tough as your prices are great.
Trying to get to free shipping was tough. And your shipping charges are astronomical.
I haven't bought anything from lilicloth, however I have been trying to check out with free shipping with way over $200.00 worth of clothing. They add shipping charges, which are way over $100.00 if you go below $109.00. That excludes final price items, and discounts you add. Ridiculous! $100.00 for shipping clothes is insane.
You have the greatest products, love all the sayings
Payment process is a bit cumbersome; got tired of watching the spinning circle on PayPal so I went to another method which worked fine
My experience was fine. I was disappointed that the product took so long to receive.
Shipping was shocking took forever! I feel like I was constantly bugging them about where was and if it's coming in they were very patient with me and nice about everything!
I don't usually shop online but this T-shirt looked like something my DIL will b happy to have. It was an accidental find.
I was very disappointed in the poor quality of the t-shirt... the fabric is so thin that you can see through the black t-shirt. Never again!
Will pass on future orders with this company. Communication on orders was poor, and shipping was forever, for things to arrive with a NJ address over a month later.
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I have NEVER seen such deceptive sales in my life! The picture that shows a nice-looking knit shirt is a cheap printed design on a piece of cheap material. This would not even be good enough to be used as a dishcloth! Do not waste any money on this website as it is cheap garbage shipped from China and takes a month to receive which would not have been that bad IF the item was even close to what is shown on the website. STAY as FAR AWAY from this garbage as possible! If you feel tempted, then buy a single item at as low of a cost as possible and wait for it to come and see for yourself!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I purchased a "sweatshirt" from the website. When it was delivered (late) the material was so thin it was no more than t-shirt material and not worth the cost of the product and shipping ($35). To return the product an authorization is required and the customer is required to pay the return shipping costs to China. They graciously, gave me $3.75 to keep the now expensive rag.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Thanks for your support.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Quick, easy, products appear to be of good value, hope to be not disappointed as there are others products that I am interested in future purachase.
This online clothing store always produces the best designs and styles in clothing and accessories, they have a great service.
Ordered Dec 8,2021. Estimated shipping shown on your site was 12-15 days. The order was sent in pieces over the next 40 days. I finally got the last piece Jan 18,2022. You're not getting any more business from me and likely not from anybody else either with such poor shipping performance.
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Preparing and shipping got delayed in your order. We do apologize for this issue and we will keep improving.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
There was an 'oldest brother' tshirt and a 'youngest brother' one. I needed the 'middle brother' one but it was available only as a sweatshirt.
The product is good but what was advertised as a two-week delivery actually took four weeks (12/20-1/18). COVID was provided as the excuse (common these days) but still, disappointing as this was a gift. So allow extra time for delivery.
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
In total, it could take 4 week to deliver an order. Sorry for any misunderstandings.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Scam company. Wife bought me two shirts, same size, one fit great, the other looked at least a size too small. The shirt that fits seems well-made, the other is terrible. Went to return the one shirt but the fine print says that you have to ship it back to China at your expense, and then they will issue a refund once they get it back, however long that takes. Obviously, shipping is more than what you probably paid for the item. If you chat with customer service, they will bargain with you to give you up to 35% off instead of shipping it back, best part is they won't even take exchanges. Complete scam.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Getting around the website was a bit cumbersome. Ordering several products was a major undertaking. Fulfillment of the order was NOT timely.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Getting around the website was a bit cumbersome
Wrong size was sent I ordered an extra large and received a small. No way sister can use this
Good website, easy to use. The messages on the shirts and variety of colors.
Ordering was easy enough, but delivery estimate from company was way off.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and sorry for any inconvenience caused.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale and final sale items).
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!