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LiliclothReviews 6,865

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
817
shipping
831
returns
188
quality
5,440

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Switzerland
1 review
0 helpful votes
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Very modern
February 23, 2022

I have shopped on the internet here several times. The clothes are perfect that allow me to buy very modern clothes updated all the time! The delivery speed is also fast.

Date of experience: January 24, 2022
Arizona
1 review
0 helpful votes
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Frustrating and Confusing
January 24, 2022
Updated review

I was completely unsuccessful at checking out on my laptop. The "proceed to checkout" button would not work to move me from reviewing my order to purchase. After an hour it occurred to me to try logging in from my phone. After several tries that finally worked. AND THEN I was able to see that shipping would be12-15 days, with no option to expedite. VERY dissatisfying.
When the tshirts arrived I found the size labels confusing: what is size I?
I was giving them as gifts. I would have appreciated a small repeat of the graphic outside the packaging so that I did not have to completely unwrap the shirt to see which one it was.

Date of experience: January 24, 2022

I was completely unsuccessful at checking out on my...
January 18, 2022
Previous review

I was completely unsuccessful at checking out on my laptop. The "proceed to checkout" button would not work to move me from reviewing my order to purchase. After an hour it occurred to me to try logging in from my phone. After several tries that finally worked. AND THEN I was able to see that shipping would be12-15 days, with no option to expedite. VERY dissatisfying.

Date of experience: December 19, 2021
Texas
0 reviews
0 helpful votes
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Nice
January 24, 2022

Really good wasn't sure they got both sizes right gray shirt was xxl the other was xl probably shop again later

Date of experience: January 24, 2022
Texas
1 review
0 helpful votes
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Not true to size. Took forever to arrive.
February 23, 2022
Updated review

Website has a variety of styles mixed together. Have to click on each item color to see a picture of what style garment is. Very time-consuming and frustrating. PayPal interface difficult and failed often. Had to try 4 times before interface worked.
Items not true to size. Advise you order two sizes larger than you think you need. Took extraordinary long to arrive. Even from China, the shipping time was excessive. Would not purchase again.

Date of experience: January 24, 2022
Miss W. — Lilicloth Rep
over a year old

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Website has a variety of styles mixed together
January 23, 2022
Previous review

Website has a variety of styles mixed together. Have to click on each item color to see a picture of what style garment is. Very time-consuming and frustrating. PayPal interface difficult and failed often. Had to try 4 times before interface worked.

Date of experience: December 24, 2021
Nebraska
1 review
0 helpful votes
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Nice shirts
February 22, 2022
Updated review

Web site works well. Not Lilcloth's fault that the shipping pipeline was all hosed up this season, but still, it would have been nice to have had these shirts by Christmas. Oh well, live and learn.

Date of experience: January 23, 2022

Web site works well
December 14, 2021
Previous review

Web site works well.

Date of experience: December 14, 2021
Texas
1 review
0 helpful votes
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Finally received, but not happy with quality
February 22, 2022
Updated review

A week after Christmas I finally received by Christmas presents that were supposed to arrive before Christmas.
Quality is not horrible, but definitely not very good.
Last purchase for me.

Date of experience: January 23, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Horrible shipping and customer service
January 22, 2022
Previous review

Bought several items for Christmas and they are still in transit. Customer service still can't give me an estimated arrival date after 3 weeks, though they were supposed to arrive for Christmas.
I will never order from this company again!

Date of experience: December 23, 2021
Missouri
0 reviews
0 helpful votes
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Overall results ok, but be patient.
January 23, 2022

Our experience was mixed. The good news is that we eventually received everything we ordered, and the quality was also acceptable (some of the shirts arrived wrinkled and remained that way after washing, so may need ironing; not exactly what was hoped for). Whole process was very slow--took over a month from date of order until receipt of final package. The tracking process was cumbersome and slow; there was no direct link to a tracking number. There was also no interim communication of order status, so we actually kind of forgot about it for awhile. Ordering from this website will require patience and some degree of comfort with on-line ordering using an unfamiliar process. For example, we had difficulty reconciling the discounts posted on the web site with the actual amounts posted to the order. Response time to emailed questions is not quick, but you will hear something eventually. I think most difficulty was dealing with a non-domestic vendor which may have been experiencing supply chain issues.

Date of experience: January 23, 2022
Connecticut
3 reviews
0 helpful votes
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2nd pair of boots equally comfortable,
January 23, 2022
Updated review

I ordered, I waited, I received a pair of soft supple leather boots.

Date of experience: January 23, 2022

Kept telling me my email/username was wrong
January 23, 2022
Previous review

Kept telling me my email/username was wrong. Took almost 40 minutes to order boots

Date of experience: December 24, 2021
Washington
1 review
0 helpful votes
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Looking For Sweatshirt
January 22, 2022

Liked some of the sayings on the shirts and sweatshirts. Am in dire need of a need sweatshirt but what I understood to be a sweatshirt, arrived as what would be termed a long-sleeved t-shirt. I do like it but now still need a sweatshirt. Nice shirts.

Date of experience: January 22, 2022
Tennessee
1 review
0 helpful votes
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Size is off
February 21, 2022

The shirt apparently runs small so it is a little more snug than I expected. So you may want to order one size up. Also the shipping cost was too expensive.

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2022
Miss W. — Lilicloth Rep
over a year old

Thanks for your support.

Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale and final sale items).

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Canada
1 review
0 helpful votes
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Great selection
January 22, 2022

Love the selection. I did find the sizes a little on the small side compared to usual Canadian sizes.

Date of experience: January 22, 2022
Pennsylvania
1 review
0 helpful votes
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Item received
January 22, 2022
Updated review

So far it's very good. Received it without problems. Too long for delivery

Date of experience: January 22, 2022

So far it's very good
December 23, 2021
Previous review

So far it's very good. Let''s hope I receive it without problems.

Date of experience: December 23, 2021
California
1 review
0 helpful votes
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Not as advertised
February 21, 2022
Updated review

So far so good, except when something is in the cart it should be protected from being sold to someone else. It was iffy if I was buying something or not. So, by the time I was checking out I couldn't tell if I got what I wanted or not. Things would sell out etc. The items in the picture look 100% cotton, but the actual items were something else. Also, the sizes are smaller than listed. I will see this Christmas how they wear since I bought mostly Christmas Shirts.

Date of experience: January 22, 2022

So far so good, except when something is in the cart...
December 13, 2021
Previous review

So far so good, except when something is in the cart t should be protected from being sold to someone else.

Date of experience: December 13, 2021
California
1 review
0 helpful votes
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Cat shirts
January 21, 2022

Selection good. Prices fair. Shipping takes a longer than expected.

Date of experience: January 21, 2022
Texas
1 review
0 helpful votes
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Satisfied
January 21, 2022

Product was delivered in a reasonable time. Quality was good. It was as pictured on the web page. Very satisfied.

Date of experience: January 21, 2022
New York
2 reviews
0 helpful votes
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Dissatisfied
February 20, 2022
Updated review

Shirt was still small after ordering a extra large..

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2022
Miss W. — Lilicloth Rep
over a year old

Thanks for your support. Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Shipping cost too much
January 21, 2022
Previous review

Shipping cost too much

Date of experience: December 22, 2021
California
1 review
0 helpful votes
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Complete waste of time and money!
February 20, 2022
Updated review

I ordered 3x, because all of my clothes are 3x, but none of the 3x items I ordered fit me. I was not able to find a customer service phone number. I will never order anything from your company again nor recommend you to anyone!

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2022
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.

You can submit a return request online or email the customer service and provide the return item list and return reasons and we will send you the return authorization.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Love that you have cute clothes in plus sizes!
December 22, 2021
Previous review

Love that you have cute clothes in plus sizes!

Date of experience: December 22, 2021
Louisiana
3 reviews
0 helpful votes
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Love it!
January 21, 2022

Love these shirts. I really like the lightweight fabric. It's perfect for northwest Florida in winter!

Date of experience: January 21, 2022
Canada
2 reviews
0 helpful votes
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Hard to follow and long shipping times.
February 20, 2022
Updated review

Your discount codes are less then the actual website amounts.
Then a few items on the order states out of stock.
Shipped in like 3 packages.
Quality of clothes is not the greatest.
Sizing is all over the chart. 2x and 3x fit better then the 4 x i had to gift my daughter as it was too small.

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Your discount codes are less then the actual website...
January 18, 2022
Previous review

Your discount codes are less then the actual website amounts.

Date of experience: December 19, 2021
Virginia
1 review
0 helpful votes
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Made in the 50's T-shirt
January 21, 2022

My husband liked the shirt. It was supposed to be for Valentines Day but came late.

Date of experience: January 21, 2022