On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have shopped on the internet here several times. The clothes are perfect that allow me to buy very modern clothes updated all the time! The delivery speed is also fast.
I was completely unsuccessful at checking out on my laptop. The "proceed to checkout" button would not work to move me from reviewing my order to purchase. After an hour it occurred to me to try logging in from my phone. After several tries that finally worked. AND THEN I was able to see that shipping would be12-15 days, with no option to expedite. VERY dissatisfying.
When the tshirts arrived I found the size labels confusing: what is size I?
I was giving them as gifts. I would have appreciated a small repeat of the graphic outside the packaging so that I did not have to completely unwrap the shirt to see which one it was.
I was completely unsuccessful at checking out on my laptop. The "proceed to checkout" button would not work to move me from reviewing my order to purchase. After an hour it occurred to me to try logging in from my phone. After several tries that finally worked. AND THEN I was able to see that shipping would be12-15 days, with no option to expedite. VERY dissatisfying.
Website has a variety of styles mixed together. Have to click on each item color to see a picture of what style garment is. Very time-consuming and frustrating. PayPal interface difficult and failed often. Had to try 4 times before interface worked.
Items not true to size. Advise you order two sizes larger than you think you need. Took extraordinary long to arrive. Even from China, the shipping time was excessive. Would not purchase again.
Website has a variety of styles mixed together. Have to click on each item color to see a picture of what style garment is. Very time-consuming and frustrating. PayPal interface difficult and failed often. Had to try 4 times before interface worked.
Web site works well. Not Lilcloth's fault that the shipping pipeline was all hosed up this season, but still, it would have been nice to have had these shirts by Christmas. Oh well, live and learn.
A week after Christmas I finally received by Christmas presents that were supposed to arrive before Christmas.
Quality is not horrible, but definitely not very good.
Last purchase for me.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Bought several items for Christmas and they are still in transit. Customer service still can't give me an estimated arrival date after 3 weeks, though they were supposed to arrive for Christmas.
I will never order from this company again!
Our experience was mixed. The good news is that we eventually received everything we ordered, and the quality was also acceptable (some of the shirts arrived wrinkled and remained that way after washing, so may need ironing; not exactly what was hoped for). Whole process was very slow--took over a month from date of order until receipt of final package. The tracking process was cumbersome and slow; there was no direct link to a tracking number. There was also no interim communication of order status, so we actually kind of forgot about it for awhile. Ordering from this website will require patience and some degree of comfort with on-line ordering using an unfamiliar process. For example, we had difficulty reconciling the discounts posted on the web site with the actual amounts posted to the order. Response time to emailed questions is not quick, but you will hear something eventually. I think most difficulty was dealing with a non-domestic vendor which may have been experiencing supply chain issues.
I ordered, I waited, I received a pair of soft supple leather boots.
Kept telling me my email/username was wrong. Took almost 40 minutes to order boots
Liked some of the sayings on the shirts and sweatshirts. Am in dire need of a need sweatshirt but what I understood to be a sweatshirt, arrived as what would be termed a long-sleeved t-shirt. I do like it but now still need a sweatshirt. Nice shirts.
The shirt apparently runs small so it is a little more snug than I expected. So you may want to order one size up. Also the shipping cost was too expensive.
Thanks for your support.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale and final sale items).
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love the selection. I did find the sizes a little on the small side compared to usual Canadian sizes.
So far it's very good. Received it without problems. Too long for delivery
So far it's very good. Let''s hope I receive it without problems.
So far so good, except when something is in the cart it should be protected from being sold to someone else. It was iffy if I was buying something or not. So, by the time I was checking out I couldn't tell if I got what I wanted or not. Things would sell out etc. The items in the picture look 100% cotton, but the actual items were something else. Also, the sizes are smaller than listed. I will see this Christmas how they wear since I bought mostly Christmas Shirts.
So far so good, except when something is in the cart t should be protected from being sold to someone else.
Thanks for your support. Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered 3x, because all of my clothes are 3x, but none of the 3x items I ordered fit me. I was not able to find a customer service phone number. I will never order anything from your company again nor recommend you to anyone!
Thank you for your feedback and sorry for any inconvenience caused.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.
You can submit a return request online or email the customer service and provide the return item list and return reasons and we will send you the return authorization.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love that you have cute clothes in plus sizes!
Love these shirts. I really like the lightweight fabric. It's perfect for northwest Florida in winter!
Your discount codes are less then the actual website amounts.
Then a few items on the order states out of stock.
Shipped in like 3 packages.
Quality of clothes is not the greatest.
Sizing is all over the chart. 2x and 3x fit better then the 4 x i had to gift my daughter as it was too small.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Your discount codes are less then the actual website amounts.
My husband liked the shirt. It was supposed to be for Valentines Day but came late.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!