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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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It was nice, easy, and quick. Just in time for valentines day. She loves them. Size is correct, fits great.
Great selection of items easy to navigate site I was able to purchase two nice blouses as a gift
Fast delivery of 2 T-shirts.
Unfortunately, one of them (XL, item for myself) had shrunk after a first wash so much (into M or L), that it was too small for me. I gave it away to a friend.
Enjoyable international shopping experience. Hope delivery works as pleasant as well.
Wish all of the options for a certain phrase was listed in one place
Also wish color options were available.
The sweatshirt is pretty thin
But just find the shirts hilarious!
Easy hope them come on time love the tee shirts with the cats
The shirt is very nice quality, thin material and comfortable. A whimsical set of words: "Built in the 1950s Original and Unrestored, Some parts still in working order"
Some difficulty figuring out which styles & colours were available with chosen logo
Difficulty figuring out which styles & colours were available with chosen logo
My first time shopping here. It was easy, with tons of choices! A very good selection to choose from!<=== I agree with this statement! (para.) I ordered a t-shirt for my sister's birthday and hoped for a 6 or 7 day delivery time ( I did not know y'all were in England!). MY BAD! Received it a few days after her b/d. Gave it to her a week after. She "LOVED IT"! Also ordered my other sister a t-shirt at the same time, her b/d is in May so I already have that one covered! THANKS A LOT, Lillicloth! Will order more in the future!
Sizing is way off. Material is very low quality. Love the messages on products but the material used ruins the whole shopping experience!
So far I love the Site…. Now let's see how long it takes to ship after a $30
Shipping Charge.
My ordering experience was problem free, easy and quick.
I love the creative products, the materials of the clothing, and good service.
Very smooth transaction. Sweatshirt received and I ordered XL which I normally wear comfortably but his is too small. I have ordered a t-shirt before and it was small as well. Sweatshirt and t-shirt quality was acceptable. Also, took forever to get here.
It was good. I would shop there again. The items were delivered quickly and exactly what I wanted and ordered.
I ordered an XL size and could not pull it over my head and shoulders. It must be an XL for stick people.
Thank you for your feedback and sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Just not what I expected Very thin material & not good quality
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
ALL GOOD, STRAIGHT FORWARD, print designs are my sense of humour, comment, size XL tshirt was only just an XL, almost a L, now i need to lose a little weight,
I ordered the gift for a very dear friend on 1/24/22. I expected it to be delivered by 2/14/22 to her home. It was FINALLY delivered on 3/7/22. She LOVES IT and said "it's so very soft & not like any sweat shirt she's ever owned!" I guess it was worth the wait.
The shipping charge is excessive. The quality of the shirt is a not that great. I wish it was a little thicker like a sweater shirt. It feels more like a long sleeve shirt.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!