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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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I did not realize or suspect these were drop shipped from China to the US. Transist times are long for these types of orders. This was not revealed until I got the first shipping update from Lilcloth.
Could of had more communication with expected arrival and shipping notification.
Items I purchased remain cool on the inside but do well keeping out Colorado's winter wind.
When a person puts items in the cart, then doesn't complete the order the same day, they have to start over!
It is disappointing that in some cases, you never show the same items twice. I had seen the "Warning Mom & Daughter Trip" T-shirts on one advertisement. I knew I wanted to add more after placing those in my cart, but the new "Black Friday" list did not show the shirts. And they were no longer in my cart.
Shirts ordered December 13. Got here a week ago (took five weeks in case you are counting). The wrong size (they fit really small). They refused to exchange. I wouldn't buy a dog shirt from them, if I were you. Cheap price is not worth it. Photo shows it next to another XL shirt
"Sorry, we don't accept return for exchange now.
Thanks for your patience! Please don't hesitate to email us if you have any questions.
Best regards,
Vincy
LILICLOTH.COM"
I ordered a Cat Sweatshirt for Christmas. The expected shipping date was prior to Christmas. Just received on 1/27 (over a month late). It is the wrong product and they tell me I have to pay to ship back to China in order to get a refund. THIS IS A SCAM! Please avoid.
Order No.: HBKQD*******612/16/2021 7:54:32
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very satisfied with the way this wqebsite's service dealt with my issue with my shipment, I will definitely go online shopping to this page again. I ordered a dress that arrived in a few days; The dress was perfect, but unfortunately it had a small flaw. They sent me another dress in record time, which was perfect. Very happy.
Nice shirts! The size runs a little small so order at least one size bigger. I like my shirts to fit a little loose so I purchase two sizes bigger. Easy purchase, fair prices!
Easy, painless online experience. I am an octogenarian and still appreciate interesting clothing.
SO far, so good!
Granddaughter loves the shirt. She has 6 dogs!
Ordering and arrival of two shirts went well. Both were labelled as medium in size. One fit well. The other is huge on me, obviously a large, or even an extra large. T is a cute shirt and looked great in the ad but I doubt I'll wear it much without paying considerably more to have it altered. Returning it is not an option as the process seems deliberately difficult in order to prevent people from bothering. The items were not expensive so I'll just, reluctantly, swallow the cost.
Irresistible selection of cute shirts! According to size chart I should be a Large but the Large in some selections are Small/Medium and in others Huge with Long Monkey sleeves. I'm not planning on dry cleaning these T Shirts as recommended so hopefully they hold out for a few washes.
I enjoyed scrolling through the web site. Checkout was easy also. The shirt was delivered in a very reasonable amount of time. Thanks. I have recommended Lilicloth to others.
Buyers beware. You are responsible for returns. Not that it is unusual by they do not mention you have to return them to CHINA. Two shirts did not fit so it cost me $28.00 to return them. They offered
me 15% then 25% then 35% to keep them which made no business sense. First time in my life that a "reputable company" did not have a hub in the U. S
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The message about entering your email and receiving 15% off is deceiving because you have to spend $79 to make that happen, which isn't revealed until after you enter your email This is a deceptive practice as I don't need $79 worth of merch from your company, but 15% off, as promised, would have been nice.
Had a hard time finding things I was looking for. Have told them I want to return two items. Received notice that they will contact me within 48 hours. That was a week ago. Still no response.
Sorry for any inconvenience caused, but as we check, we have replied to your email on Jan 22 and it shows read. Could you please double check that?
Here's what we said in that email:
Sorry you are not satisfied with your purchase. Could you please tell us which item do you want to return and the reason for returning it? Then we can help you process your return request.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Had a hard time finding things I was looking for.
It is difficult to know what size to get as I cannot try on the clothes. I usually take size medium and ordered that on my first order but the clothes were a bit too large for me. I hope these fit better. The "faith, hope, love, snowman long sleeve top which I purchased did not show the bat like sleeves, I would have ordered the size small in red if they would have been displayed. It is quite large on me. Also the sleves' hem was folded over and sewed but the fold was cut so there are now two raw edges of material on my sleves.
Thank you for your feedback and sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It is difficult to know what size to get as I cannot try on the clothes. I usually take size medium and ordered that on my first order but the clothes were a bit too large for me. I hope these fit better. The "faith, hope, love, snowman long sleeve top which I purchased did not show the bat like sleeves, I would have ordered the size small in red if they would have been displayed. It is quite large on me.
Cheap material, company makes it extremely difficult to return items
Waste of money. I will give all my orders to Goodwill.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Quick 'n' Easy, but I thought the material the shirt was made of should have been of a heavier grade
Ok, was confused why one shirt came separate but in the end I got all that I ordered.
Cool shirts, love them however I found the large shirt to be too tight in my shoulders. I figure large would of been good considering I am only 5' 8" tall and slim built at 188lbs. I ended up giving it to my son. Other then that all was good.
Nice site-easy to navigate. The writers of the slogans are very clever. Wouldn't dare to wear some of the shirts in the existing climate but, there is something for everyone here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.
We do not support exchange, but return could be done.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!