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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I was happy with your final sale prices. However, the shipping cost drove the total up quite a bit.
I bought a gift for a friend and it was a big hit! The quality was evident and the color perfect.
No problems with the t-shirts ordered and delivery was timely. The size of the t-shirts was as promised. Not too small or large.
Tooo slow to receive my products! Over 1 month to get and had to inquire twice about them!
BUT, what I did receive is fabulous
Good, nice shirts and designs. I like how there are so many styles to choose from for men and women.
Will probably order more in near future. Will make nice gifts for birthdays.
Took a while to receive the package, otherwise all is good
Could not find a pair of woman's leggings that were available on a different email from your company. The simulated jeans pair
This online boutique has such friendly staff that you can tell they love their jobs. I look forward to each new week for new designs to come up, you girls only get better with time!
So far, the experience was very easy. I hope the delivery and product are as exceptional as all the reviews say they are. Not really sweatshirt material. More like a heavier long sleeve tee.
Overall it was good. I wish the shipping / delivery was faster, but I understand how hard that is.
Could not find a estimated delivery date.
All is well. Great experience and very much like the choices to pick from.
Thank You for having the writing on the shirts easy to read. You have a lot to read and made me laugh on some. You are a great site and will tell friends and family about you. Thank You, Barb.
Delivered as promised and described. The only issue preventing a "5 star" is the quality/thickness of the material. It was thinner than anticipated. But when you only pay $4 per shirt, one shouldn't expect material of the highest quality. Would still purchase again.
The shirts run small and the ones made of t shirt material will not fit but the ones with polyester in them have enough stretch that they work. Good quality shirts. Shipping was really delayed but doubtful it was their fault as everything runs behind these days.
Works good on a desk top or laptop computer, but the mobile version is difficult to navigate. Also when you select a shirt you want, it shows various colors it comes in but when you click on some colors, it brings up an entirely different shirt with the same logo but different style.
Was pleasantly surprised by how warm the shirt was since the material was jersey.
Wanted to see itemized receipt before checkout completed.
One of the shirts was NOT finished! It was not hemmed and it had no tag or printed info about the product or seller. Do you not check your products before you ship them? I am not sending it back because it is too big a pain. My last review said the shirts were great, but I hadn't looked at more than the message written on it, that was my fault. Now I know I will not be ordering from you again. Lesson learned!
Too pushy. Why would I want to spend an additional $80.00 to get "FREE" shipping when the shipping itself was only $10.00? That isn't FREE! You need better incentives if you want people to spend such a high dollar value for just free shipping.
Two of the items the material was so cheap, I wouldn't even wear. Too much trouble to return. Jewelry chains very cheap and also not going to wear. Even though I ordered XL the items run small.
Except for getting a size smaller than what i thought i ordered, love your stuff...
Every time you click to add it brings you back to the top of the page.It's too hard to figure out what to buy to get free shipping especially when you're helping to clear out the clearence and I couldn't see if I ordered 2 or 4 to get the specials and a lot of things said gift with order but only saw a total of one
I did recieve my order in a timely fashion HOWEVER the 3x shirts ftt like a large and the pants were much much too long
Every time you click to add it brings you back to the top of the page.It's too hard to figure out what to buy to get free shipping especially when you're helping to clear out the clearence and I couldn't see if I ordered 2 or 4 to get the specials and a lot of things said gift with order but only saw a total of one
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.