business logo of Lilicloth

LiliclothReviews 6,865

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey star
grey star
grey star
grey star
grey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
817
shipping
831
returns
188
quality
5,440

Instant Feedback

96,083 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Share Review
Report Review

Quality
February 6, 2022
Updated review

The tees were just not the quality so was expecting and the sizing seems off.

Date of experience: February 6, 2022

Got a flag for a discount code but when I tried to...
February 2, 2022
Previous review

Got a flag for a discount code but when I tried to use it, it would not.

Date of experience: January 3, 2022
Minnesota
1 review
0 helpful votes
Follow Debra F.
Unfollow Debra F.
Share Review
Report Review

X-mas clothes
March 8, 2022
Updated review

2 of the items are way too big. Is it to late to send back? Can i exchange for medium size.

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2022
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.

As we check, the last parcel in your order was delivered on Jan 13 and the return window has been closed. Thanks for your understanding.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Love your shirts and funny sayings
December 1, 2021
Previous review

Love your shirts and funny sayings.

Date of experience: December 1, 2021
Georgia
1 review
0 helpful votes
Follow Beverly W.
Unfollow Beverly W.
Share Review
Report Review

Great shirts
February 6, 2022

Very user friendly website. No problems at all with purchasing thru this website.

Date of experience: February 6, 2022
New York
4 reviews
0 helpful votes
Follow Anne A.
Unfollow Anne A.
Share Review
Report Review

Nice quality
February 6, 2022

Large selection of graphic tees makes it fun to decide which shirts to purchase.

Date of experience: February 6, 2022
Florida
1 review
0 helpful votes
Follow Janet Z.
Unfollow Janet Z.
Share Review
Report Review

First Time Ordering
February 6, 2022

First time ordering. Very pleased with product and service. Liked the interest free payment method.

Date of experience: February 6, 2022
Maryland
1 review
0 helpful votes
Follow Amanda P.
Unfollow Amanda P.
Share Review
Report Review

Great Quality!
February 6, 2022

Lilicloth has a nice selection of boutique style clothing. I am very happy with the Shirt, necklace and ring I purchased. All merchandise was great quality and worth the money!

Date of experience: February 6, 2022
North Carolina
4 reviews
0 helpful votes
Follow Michele N.
Unfollow Michele N.
Share Review
Report Review

They send your order out in a fairly timely manner but give you no updates or tell you when to expect delivery. It just shows up. Also, I ordered t-shirts. It says it's best to dry clean. I'm assuming because of the lettering on them but still I refuse to dry clean a t-shirt. I will wash by hand.

Date of experience: February 6, 2022
Washington
2 reviews
0 helpful votes
Follow todd a.
Unfollow todd a.
Share Review
Report Review

T-shirts
March 8, 2022

Site and shopping cart kinda slow and cumbersome

Shipping cost is too high for t-shirts

Date of experience: February 6, 2022
Ohio
1 review
0 helpful votes
Follow Sabrina s.
Unfollow Sabrina s.
Share Review
Report Review

Ordered 3 shirts on this order. None of them are as shown. Poor cheap quality for two of them and the 3rd is supposed to also be the same size as the other 2 but it is massive. Certainly not a medium. They offered me a 15% refund to keep their falsely advertised clothes or I can pay at my expense to return them to China! They know most people will take the 15% as they continue to cheat. They must make a fortune with this scam.

Date of experience: February 6, 2022
Miss W. Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Would you please provide your order number so that we can help you?

We have been paying attention to the quality and sizing issue and we will make a big change soon.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Pennsylvania
3 reviews
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Share Review
Report Review

If you're a plus size, don't bother!
February 5, 2022

I want to be able to search by saying on the shirt and can't.

Date of experience: February 5, 2022
North Carolina
1 review
0 helpful votes
Follow Abi E.
Unfollow Abi E.
Share Review
Report Review

Marty's Review
February 5, 2022

You Folks have Great shirts and the prices are Great to! Respects!

Date of experience: February 5, 2022
Canada
1 review
0 helpful votes
Follow Scott J.
Unfollow Scott J.
Share Review
Report Review

Just discovered the site, my 72nd birthday is March 9th, so I had to order these two T shirts! Love the products and selections. I received both shirts in good time and they are good quality and quite humourous. My friend's will get a kick out of the one I am wearing Wednesday on my birthday!

Date of experience: February 5, 2022
Canada
1 review
0 helpful votes
Follow Debra Z.
Unfollow Debra Z.
Share Review
Report Review

Be careful with the sizes
February 5, 2022

I enjoyed it. Historically, I've had a difficult time buying clothes for my wife... even after 35 years! :D. I even checked her closets to make sure I was getting the correct sizes. I still missed one. The shirts had extremely long sleeves and the body of the outfit was just not shaped as I was would expect and as the pictures showed. So, I'm a bit disappointed to this end. Everything else was quite good, I even worked with one of the support persons regarding my order and a mistake I made with the order... resolved perfectly. Thanks. Overall, I'm happy with my first experiences with your organization. Cheers.

Date of experience: February 5, 2022
Canada
1 review
0 helpful votes
Follow Anna K.
Unfollow Anna K.
Share Review
Report Review

Excellence
February 5, 2022
Updated review

Absolutely excellent ease on this user friendly website. Thanks

Date of experience: February 5, 2022

Ordering was exceptional
February 4, 2022
Previous review

Ordering was exceptional - now we wait the shipping?
Our trucker son will get a real kick out of this top shirt

Date of experience: February 4, 2022
Texas
1 review
0 helpful votes
Follow Debra G.
Unfollow Debra G.
Share Review
Report Review

Overall, the service once the items were purchased was only fair at best.

Date of experience: February 5, 2022
Delaware
1 review
0 helpful votes
Follow Pamela T.
Unfollow Pamela T.
Share Review
Report Review

Received it!
February 5, 2022

I was a bit concerned when it took longer that I expected it to for the package to arrive, but in the end all is good. With the number of people using on line services what use to take 3 to 5 days now takes 10 to 15 days and I can understand that.

Date of experience: February 5, 2022
Maryland
1 review
0 helpful votes
Follow Blayne H.
Unfollow Blayne H.
Share Review
Report Review

Lilicloth shipped and charged me for a second shirt, a duplicate. Hey, it was probably me that made the mistake of not checking my check-out cart. No harm, no foul, right?
Well, Lucy sent me the company's response, and I quote,
Sorry that you are not satisfied with the item(s).

"Our return center is located in Guangzhou, China.

According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s).

If you still want to return the package, you should email us for a return label as soon as possible.
You can check the return policy here: https :// lilicloth. Com/information/Return%20Policy."

So, it is, of course, more cost and effort to return the shirt to China than to just eat it. The 15% off is, in my opinion, and insult. So, I just want to make everyone aware that this company is a HUGE ripoff. They are classless and stupid. The product is not very high quality and they will NOT be there for you if there is a problem. Don't believe me, just read their policy.

Date of experience: February 5, 2022
Miss W. Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Would you please provide your order number so that we can help you?

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Canada
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

Had a difficult time making an initial purchase, instructions not clear.

Date of experience: February 4, 2022
Australia
1 review
0 helpful votes
Follow Lee M.
Unfollow Lee M.
Share Review
Report Review

I live in Aussie and brought $167 Aus worth of t shirts that were meant to be US 3 xl. The quality of the t shirts are rubbish one even had a small hole it in. They sizing is Chinese and are about 3 times to small. On their web site show these guys covered in tattoos and are big guys, trust me its all B/S they totaly mislead customers won't send you total order together to make it harder to return their rubbish. You can hold them up to the light and see straight though them also. I got on to paypal and yep I get a full refund when Lilicloth get All the 8 shirts back within 10 days which is impossible from Aus to China and its Chinese new year right now and at my cost. I have been totally ripped off by this Chinese company that say's AU lilicloth.
Like I said stay away from them and don't get ripped like I did PLEASE...

Date of experience: February 4, 2022
Miss W. Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Would you please provide your order number so that we can help you?

For return, we do not require receiving the return parcel within 10 days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

California
2 reviews
0 helpful votes
Follow Rose W.
Unfollow Rose W.
Share Review
Report Review

Great web site user friendly. The sizing is confusing. I ordered a 14 which is XXXL. I have never had that size. I hope it's not too big.

Date of experience: February 4, 2022