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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The tees were just not the quality so was expecting and the sizing seems off.
Got a flag for a discount code but when I tried to use it, it would not.
2 of the items are way too big. Is it to late to send back? Can i exchange for medium size.
Love your shirts and funny sayings.
Very user friendly website. No problems at all with purchasing thru this website.
Large selection of graphic tees makes it fun to decide which shirts to purchase.
First time ordering. Very pleased with product and service. Liked the interest free payment method.
Lilicloth has a nice selection of boutique style clothing. I am very happy with the Shirt, necklace and ring I purchased. All merchandise was great quality and worth the money!
They send your order out in a fairly timely manner but give you no updates or tell you when to expect delivery. It just shows up. Also, I ordered t-shirts. It says it's best to dry clean. I'm assuming because of the lettering on them but still I refuse to dry clean a t-shirt. I will wash by hand.
Ordered 3 shirts on this order. None of them are as shown. Poor cheap quality for two of them and the 3rd is supposed to also be the same size as the other 2 but it is massive. Certainly not a medium. They offered me a 15% refund to keep their falsely advertised clothes or I can pay at my expense to return them to China! They know most people will take the 15% as they continue to cheat. They must make a fortune with this scam.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We have been paying attention to the quality and sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I want to be able to search by saying on the shirt and can't.
Just discovered the site, my 72nd birthday is March 9th, so I had to order these two T shirts! Love the products and selections. I received both shirts in good time and they are good quality and quite humourous. My friend's will get a kick out of the one I am wearing Wednesday on my birthday!
I enjoyed it. Historically, I've had a difficult time buying clothes for my wife... even after 35 years! :D. I even checked her closets to make sure I was getting the correct sizes. I still missed one. The shirts had extremely long sleeves and the body of the outfit was just not shaped as I was would expect and as the pictures showed. So, I'm a bit disappointed to this end. Everything else was quite good, I even worked with one of the support persons regarding my order and a mistake I made with the order... resolved perfectly. Thanks. Overall, I'm happy with my first experiences with your organization. Cheers.
Absolutely excellent ease on this user friendly website. Thanks
Ordering was exceptional - now we wait the shipping?
Our trucker son will get a real kick out of this top shirt
Overall, the service once the items were purchased was only fair at best.
I was a bit concerned when it took longer that I expected it to for the package to arrive, but in the end all is good. With the number of people using on line services what use to take 3 to 5 days now takes 10 to 15 days and I can understand that.
Lilicloth shipped and charged me for a second shirt, a duplicate. Hey, it was probably me that made the mistake of not checking my check-out cart. No harm, no foul, right?
Well, Lucy sent me the company's response, and I quote,
Sorry that you are not satisfied with the item(s).
"Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s).
If you still want to return the package, you should email us for a return label as soon as possible.
You can check the return policy here: https :// lilicloth. Com/information/Return%20Policy."
So, it is, of course, more cost and effort to return the shirt to China than to just eat it. The 15% off is, in my opinion, and insult. So, I just want to make everyone aware that this company is a HUGE ripoff. They are classless and stupid. The product is not very high quality and they will NOT be there for you if there is a problem. Don't believe me, just read their policy.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Had a difficult time making an initial purchase, instructions not clear.
I live in Aussie and brought $167 Aus worth of t shirts that were meant to be US 3 xl. The quality of the t shirts are rubbish one even had a small hole it in. They sizing is Chinese and are about 3 times to small. On their web site show these guys covered in tattoos and are big guys, trust me its all B/S they totaly mislead customers won't send you total order together to make it harder to return their rubbish. You can hold them up to the light and see straight though them also. I got on to paypal and yep I get a full refund when Lilicloth get All the 8 shirts back within 10 days which is impossible from Aus to China and its Chinese new year right now and at my cost. I have been totally ripped off by this Chinese company that say's AU lilicloth.
Like I said stay away from them and don't get ripped like I did PLEASE...
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
For return, we do not require receiving the return parcel within 10 days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Great web site user friendly. The sizing is confusing. I ordered a 14 which is XXXL. I have never had that size. I hope it's not too big.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback and sorry for any inconvenience caused.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.
As we check, the last parcel in your order was delivered on Jan 13 and the return window has been closed. Thanks for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!