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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The items came at different times. Some on day then another on a different day and so on. Plus it took a very long time to deliver all the purchases. Then some of the items run very small. Not a company I will be ordering from again very soon if at all.
Took me forever tp be able to place the order and then it only took one of the items from my cart so I gave up. If I have to order each item separately then tell me in advance otherwise group them together so I can pay and move on with my day!
Great, quick and easy. However The color of the item was not quite what I expected. Was a solid color and I was expecting a cloud like color with some off white tones blended in as I saw in the picture.
Easy and clear choices. The problem I had was with the sizing of the men's t-shirts. Ordered normal size and both were way too small.
Shipping amount left till latter screens, and appears excessive.
Thank you for your feedback and sorry for any inconvenience caused.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale and final sale items).
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love the sayings! I am giving them for presents, so I can't wait until their birthdays!
Easy and quick! Timely delivery and quality merchandise!
Nice tops with funny sayings, and Christ-like sayings
Appropriately good! Thanks
So you had the goods. I ordered a shirt. It can after a couple of weeks. I like the shirt.
The invoice wasn't available until two days after the payment processed, but everything else was great.
This is my second order, and I plan to buy more. The clever sayings get people laughing. Cheers people up.
Love your choices of product. Clever and stylish... will buy more.
Ordering went well, but the orders came quite a bit separated, time wise. Tried on T-shirts, normally I wear a XXL, apparently this size in GB is actually a large, compared to US sizes. Would like to return for a bigger size.
I ordered shirts in 2X and 3X and they came the same size with a 25 inch measurement across the bust line.
I am 48 inches. These shirts are two tight.
I have corresponded with Lilicloth several times sending the photos and putting a two 12 inch ruler and measuring tape in cms. To show that the two shirts labelled 2X and 3 X are measuring the same. I wanted to know if they are 2X or 3X. AS if the measurement is 2X then will order 3X. The 3 T shirts were 3X and they are loose showing they are 3X.
This back and forth is very annoying and they did offer to refund 25% cost of the order. I want to get more clothes at some point. BUT now I am fed up with this back and forth So REFUND me the 25% as it expensive to send the shirts back I will donate them
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
For unsunscribing issue, as we check, you have unsubscried sucessfully.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
You have not changed shipping address as I changed it to Ontario
I changed it on payment address but that did not change on Shipping
CANCEL ORDER
Really enjoy the graphics on shirts. Say exactly what I'm thinking.
This is the second time I've ordered this for daughter for Christmas. It finally arrived a month late. Evidently it was lost in transit the first time…very disappointing.
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Your second order was delivered in 16 days while your first order was delayed as it was stuck at customs. Thanks for your patience.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This is the second time I've ordered this for my daughter. Hopefully- this time it arrives.
All my clothes bought here are super pretty and of perfect quality! I wanted to shop here so I made a small purchase of a shirt online and was successful so I placed another order and it was pure love.
Great selection of items with different slogans not found elsewhere however, the XXLis more the size of a large!
Gifting was unclear?! 90% complete?! 0% complete?!
Jesus merchandise could have been grouped better.
Coupon discount... not included with % off larger purchases!?
Hope shipping comes faster than 10-15 business days!
(Didn't see shipping date tonight?! Why didn't notice last time?
8 shirts m came om five six different days?! And over way too long a time!
Buttons don't line up with pattern on front of Jesus names shirt!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thanks for your support.
You can add items into shopping cart one by one and then checkout all at once.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!