This hat appeared to be crocheted. It is not. It is very generic looking and cheaply machine knitted. Colors are not even close. Very disappointed. False advertising. Does not look like the picture on line that they are advertising. DO NOT PURCHASE. View photo submitted to this review then go to online to item listed as Color-Block Casual knitted Hat listed for $14.88 and decide for yourself.
Nice shopping experience. I will shop here again! When I found this site I was shocked, all the clothes were so different than anything else I had seen, I love them! It was such a pleasure to see all these wonderful styles, colors, patterns and so much more. I placed an order for everything, and I love all of it The only thing is some of the items runs a bit small. Not really a problem because this gives me an excuse to wear my clothes a little tighter!
Bought $125 of t-shirts for my daughters, had wrong size. I was told I could get an instant 40% refund or pay to ship to China and get a refund in 4-6 weeks. I was mad and took the shipping to China option, they said they would send a RMA and shipping instructions. Never got either.
Second point, the t-shirts have great graphics but the material is very cheap light weight, second washing and we had the bacon neck. Don't waste you money
My biggest problem was trying to find out where to return items that were a bad fit….I understand the return should be within a certain time frame but the web page had me going in circles until I finally got a response. The phone line was a dead end for that address as well. But I do love the products that fit and always get compliments on them. See you again!
Very happy
Love all the garments. Underestimated the shoe size though. Cute shoes and I would like another pair in a size bigger. If possible.
Great to shop with you and to be able to purchase lots of beautiful pieces for my granddaughters birthday (12) when my budget is minimal.
Thank you I'm sure she will love them and I will be the coolest Nanna (GiGi)
Xx
I ordered some items on December 4 with the impression that it would be delivered before Christmas. Today I find out that 3/4 of my order will not make it for Christmas. I went on a chat with a representative but still did not get any resolve on my delivery. I am just hoping after seeing all these reviews that the items I ordered are not bad or extremely not worth the price I paid. Sad day knowing I will not get my brother's gifts for Christmas which were very unique and never saw them anywhere else. Lastly had I known this was not in USA I would have never placed this order. Live and Learn
Thanks for your support.
We need 3-5 business days of processing time and then 12-15 business days of shipping time. Would you please provide your order number so that we can check for you?
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!
I've ordered twice from Lilicloth and will never again. I have received wrong items both times. Second time I order what was supposed to be items containing cotton blends but upon receipt found the clothing were polyester/rayon blends which I would never wear as not breathable. I immediately started process for return but did not hear back. I contacted Lilicloth and was sent the option to keep items and receive 25% of my $ back or return but have to pay for postage to China. I am very dissatisfied! Buyer beware...
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
Your shipping cost are outrages. I wish you had a tracking method and current info where in the process the item is. Your products seem great, yet pricing and shipping are an issue. Would like to store shipping addresses for multiple locations. Cheap fabric. Burlap bag with a design.
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Besides, please track your order here
https://lilicloth.com/order-query
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.
Pictures make clothing look better than in reality. Some things fit, some did not. Learned to seriously examine the picture. Also most tops fir small. I'm not a big person, and would advise going up a size. Some things were super cute. Took over a month to receive order.
A little hard at first to understand how works. You hit return button, doesn't go back you scroll down.
My first time to this site and I enjoyed shopping here. Loved my sweatshirts. I recommend that you order larger than normal. Just go by the size charts they provide. Very Happy with my purchase. Thank you
Ran into problems accessing PayPal from Firefox, my preferred browser.
I am actually offended that almost half of my total charges for one t-shirt was $10 for shipping something that is much, much less than a pound.
If you are displeased with your product you have a set time frame to have it returned or you will not get it returned -- you also have to ship it via tracking which cost more that an item is worth. I also found with sizes you should go one size up but for t-shirts they are comfortable. I would never buy knitted items, jewelry, or items that seem to good to be true they usually are not as advertised as you can see in the photo attached.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Items were ordered well before Christmas as gifts and were still being advertised even though they were not in stock. I was also promised a discount because of the lateness, that, so far, I have not received.
Favorite online store I shop regularly on this website. They have a great variety and are really affordable! It is always easy to go back to the internet and buy something else. I will keep coming back.
Interesting and varied selection that made shopping fun! I had to check sizing on each item because that also varied. I wear small sizes, but many of the items were still bigger than what I would select.
These shirts are amazing. I bought them as gifts for an early Sister Christmas get together, and everyone loved them. (Including myself). The size for all of them were right on. Nice, warm, comfy and wonderful looking.
Klarna messed me up a little. Got it straightened out. Great shopping experience.
I have brought several clothes from this online boutique and have always found them to be of a high standard. High-quality items that are stylish and modern, be it clothing or accessories. I've always been very impressed!
You offer all kinds of discounts that are never available at checkout for multiple reasons. I would have ordered more, but it was too frustrating. Never got 40% off 4th or 5th one free. At one point had 6 items in my carts and no discounts and promotions applied. You loss. Finally order one sweatshirt for my wife and hope I won't regret it
Thank you for your feedback and sorry for the inconvenience.
One order can only get one discount and you get the discount as below.
Flash Deals Discount -3.75
Coupon_discount Coupon Discount -6.37
So you cannot get other discount.
The discount can not be combined with any other discount or offer. All activities are mutually exclusive.
After I placed my order I did not get any kind of confirmation number or email. So, I reached out by email and got a quick answer with the tracking information. Because the order was coming from China, it took a while but this was disclosed up front. When the shirts arrived they fit my wife well and the quality was good. I was relieved because I definitely did not want to deal with exchanging them. I had read a few negative reviews after placing the order but my experience was just fine. Good job!
Didn't know how I would feel about so much synthetic fabric, but it's really not bad. The sweatshirts are more like long sleeved t shirts. Order big! I found the sizes seem smaller than I thought they would be, and I thought I ordered my shirts plenty large. I thought the jewelry was pretty nice for such low prices. I think these shirts are so much fun! Thought everything arrived in a reasonable amount of time.
Huge selection and the prices are great.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Lilicloth has a rating of 4.5 stars from 6,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique and customer service. Lilicloth ranks 6th among Women's Clothing sites.
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!