Absolutely terrible company with deceptive business practices. If you have a return it must be sent to China at a huge cost to you! I have exchanged emails with them as you only have 7 days from receipt of merchandise, they do not get back in a timely manner. They offered me a discount if I would delete my review for unwearable and unusable items. This dispute is not even close to a resolution. Do not spend any money with them if you value your sanity!
I have ordered many clothes from this website and so far everything has been true to size, comfortable and affordable! Shipping usually takes 1 to 2 weeks. They are the new leaders of fashion but of better quality and on the internet!
Nothing fits. Neck holes big enough to drive a car through, sleeves down to my knees, no room for breasts or hips, binding under the arms... then I see I'm expected to pay to return this stuff? No, it's all going straight to the thrift store.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
I like your stuff but your cart pages are confusing and frustrating.
First time here was good, but I was quite disappointed with the fact than when I placed my order, not 1/2 hour later the prices were reduced significantly. The 2 sweatshirts I ordered are great, feel good and hoping there will be no shrinkage after washing
Coupon codes are a farce! Only good if you can use them! Suspicious advertising to me! I rec'd the goods advertised as a sweatshirt and turned out to be the thickness of a long sleeve t-shirt! Buyers beware of this fraudulent website!
Coupon codes are a farce! Only good if you can use them! Suspicious advertising to me!
Easy to use website. I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.
Simple and easy online clothing shopping. Definitely a good variety of fashionable clothes, elegant and classy styles at an affordable price! I have not received my product yet, so I cannot comment on delivery and quality yet. I will definitely go back if all goes well.
Product took longer than expected to arrive. No communication regarding delay and out of stock product until I inquired. Product looks cheap. Fabric is shiny; didn't look like that on line. Wine shirt was supposed to be L and S was sent.
It is always such a pleasant experience to order clothes on this website, I literally check every week to see that there are newcomers. It really saved me, less hassle than going to a physical store for me. Add more bridesmaids dresses!
Pre-reception: Just about everything great except some confusion about duplicate shirt choices in same color, what's the diff? And shipping charge a bit much.
Post-reception: shirt came very late, and seemed a little different than how I remember the picture of it.
Dear customer,
Per checked, those are different style. We provide this item in both long sleeve and short sleeve and also hooded shirt. You can also double check.
For the item received, it would be helpful if you can provide some photos to us to check the difference.
And shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching a certain amount (excluding pre sale items and final sale items).
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.
Just about everything great except some confusion about duplicate shirt choices in same color, what's the diff? And shipping charge a bit much.
Products made poorly using cheap material and sizes vary by style. Sizes run extremely small. Also the consumer bears all risk and cost for returning products to China. A dismal 15% cash back offer is made to not return products.
Tee shirt that says "Built in the Forties-Original and Unrestored - Some parts still in working order."
Since I'm 82, I was built in 1940 and delivered in 1941. My family thinks this shirt is a hoot. Too bad that I hardly go anywhere these days. I'd like to wear it a lot more.
The product did not match the description at all. When I contacted them, they requested a pic, which I sent (they didn't have one?); and they said I was wrong. They said I could return it... to CHINA! It had shipped from California, but what's another $20-$30 to a stupid customer? It was also poor quality, cheap sewing and overall workmanship.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I bought 5 t-shirts. In different sizes and they were all too small. So lam sending them back. Now here's the good part. They are going to give me 40% of my money back. And l have to pay the postage which l bet will be the 40% that l get back this is B.S. No wonder they places don't last long
Dear customer
We apologize for any inconvenience you experienced with the sizing of the t-shirts you purchased from us.
Regarding the sizing of our products, we apologize if our sizing chart did not provide accurate guidance for you. We understand that different items can have varying sizing standards, and it may not always be clear which size is appropriate. If the actual dimensions of the item we sent you are different than the ones stated on our size chart, please send us photos of the real item with size measurement for us to check.
As stated on our website, buyers are responsible for the return shipping cost. We sincerely apologize for the inconvenience this has caused, and we value our relationship with you as a customer. Therefore, we would like to offer you compensation for the inconvenience you experienced instead of returning the product. However, we understand that you still have the right to reject our offer and return the product for a 100% product refund. Please let us know your preference, and we will do our best to accommodate your needs.
If you decide to return the products for a full refund, please check the latest email we sent you for the returns label. After we receive and check the items inside, a 100% product refund will be issued through your original payment method in 3-5 business days. Please provide us with the tracking number of the return parcel so that we can trace it.
Again, we apologize for any inconvenience this has caused and appreciate your feedback. We will take steps to improve our sizing charts and quality control processes to ensure a better experience for our customers.
If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
They send your order out in a fairly timely manner but give you no updates or tell you when to expect delivery. It just shows up. Also, I ordered t-shirts. It says it's best to dry clean. I'm assuming because of the lettering on them but still I refuse to dry clean a t-shirt. I will wash by hand.
I bought a size M long sleeve dress online here, but I could still buy a larger number because the shape is small! Product quality is good and warm inside! Like the product, it is not necessary for me to have this seam in the middle, but most of all I am happy with my purchase.
Favorite online store! I love shopping in this online boutique! They have the most beautiful dresses and they are really affordable. Shipping has always been fast for me and your customer service is incredibly nice. I wish they offered free returns, but it hasn't been a problem for me since I found out my correct size.
I was looking forward to trying out the items I purchased. Praying that they all fit my sisters and me. However, upon receiving them, the products were poor quality for the price and I received them in too many different packages. 2 things arrived 7/20 5 more pieces arrived 7/30, then the last shirt arrived 8/1.
In order for you to receive your order soon, we will ship part of the items out once they get ready.
If you want to return the products, you can follow the below steps to submit your return request on our website.
How to Make Your Return:
Step1: Use your computer to visit our website, and then click here "Tracking Order" or the feature at the bottom menu of our home page
Step2: Enter your Email Address and Order Number.
Step3: Click the button VIEW DETAIL and you will see a "Return" button for each specific item.
Step4: Select th reason for your return or describe the issue accordingly.
After you finish the return request and you will get authorization from us by email with a label with our return address within 48H.
Note: If you submit a return application on your mobile phone or tablet, it is hidden in the three small dots at the bottom left of the product, you need to click on it to see it.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Looking forward to trying out the items I purchased. Praying that they all fit my sisters and me.
These are very nice shirts. I get comments all the time when wearing them. The lettering is like vinyl printing so I'm not sure how well they will hold up from washing and drying. I plan on washing on gentle cycle and hang on line to dry. I will probably buy some more with different sayings on the front.
Easy to order and delivery speed was not bad. The shirts were wrinkled some in their travels but washed up nice. The only downside was wanting me to create/access an account for tracking. I think it would have been better to just send the tracking numbers, but I would still buy more at a later date.
Overview
Lilicloth has a rating of 4.5 stars from 6,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique and customer service. Lilicloth ranks 6th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry that you are not satisfied with the item(s).
The delivered date depends on the weather and some other irresistible factors.
Your claim/complaint/feedback is very important to us and to our designers.
We value your business and we promise you that we will settle this matter at the best way we can.