Used the size charts, measured myself only for not one of them fitting. Yes, I'm a plus size however that is what size chart recommended. So wanted them to fit as lovely shirts but too small. Was going to return but costs too much. Wish I could have returned to California address where they came from but was told to ship to China,
I don't quite understand why things had to be shipped in three separate packages and shipping being slow. But things did arrive and appear to be a good quality except for the shoes which were of low grade
This is definitely the best online clothing store, out of many that I buy. The name says it all as women love to shop. Their prices and shipping rates are the most affordable of all. I receive my orders very quickly, I have been buying for two years and I will not change :) Great job and great team, I only wish you success.
Before I was skeptical of ordering from this boutique on the web. I had a chance. And it was worth every penny. Although the clothes are reasonably priced, the quality they offer is amazing. Sometimes though there is a delay in shipping. So you have to be patient, but the customer service is very friendly and helpful.
Took time to receive, though understandable. Quality not that good. Return policy difficult. Should have free return or greater amount of refund if shipping too difficult. Takes advantage of the customer. Will not buy any items there again.
Waited several weeks for my delivery with no updates during the process
Sizing in the shirt i ordered ran small. Ordered an XL and it does not fit. This is the size i order from all other manufacturers
A deplorable lack of communication regarding the processing of my order. I sent 3 emails asking for confirmation that my order was being processed, none of them were answered. Very unprofessional. Will not do business with you again!
Thank you for your feedback and sorry for the inconvenience.
As we checked, we never receive your email.
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.
Your shipping is a little too high! Should be upfront.
Ordered items on 2/2/2 for valentine's day. It's now 2/26/21 and I still have no idea when I'll receive the items. I understand that the pandemic has impacted the shipping and delivery of items, but this is ridiculous. Beware - my items had to go through customs for some reason, that little detour is not mentioned anywhere on the website. But once through customs it appears to now be waiting for hand off to USPS, for 6 days? If you need something for Xmas 2021, you better order it now or shop somewhere else.
This is the 4th similar tee shirt I have purchased that when using your USA sizing chart I get shirts in wrong size. They are huge on me and your return policy offer says I can get a 15 % return of purchased price or send it back to China even though it was mailed from the USA. That is as much as the shirt cost. I ended up having to keep shirts and pay $45.00 a piece to have altered to fit. NEVER AGAIN! Remove me from your mailing list. I tried by using your unsubscribe tab and I still get several a day. Bad bad service and sizing charts. Do not purchase from this site!
The sizes are way off. They must be child sizes. This not my first order that was wrong. A true waste of money. Their return policies are hard to understand and a waste of time. It's impossible and embarrassing to use or send as a gift because the return time is too short.
It would be nice if you made it easier to find men's when you are in women's. Like make it easier to switch.
Ordered a product 3 weeks ago for delivery before Christmas. Did not receive it and had no update from company regarding delay. After contacting customer service on order told it will arrive in 7 - 10 more days.
Delivery 3 weeks late with no notifications or updates. Very poor customer service.
Thank you for your feedback and sorry for any inconvenience caused.
Would you please provide your order number so that we can help you?
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
You can check our delivery policy here: https :// lilicloth. Com/information/Shipping%20Policy
For example, if you order a t-shirt, it will need 3-5 business days of processing time and then 12-15 business days of shipping time. Therefore, you can expect to receive it in 15-20 business days.
Thanks for your unerstanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy to order but delivery was very slow. It took a month from time I ordered until it arrived.
If you're in a hurry, this vendor is not for you. Nice product when it arrived, have not washed it yet so don't know how it will hold up. Stand bye.
NOT happy at all. Poor quality t-shirts. Washed them once before ever even wearing them and the seams got all twisted and the shirts shrunk. They look terrible. Contacted them regarding the issue and was told that they have a no return policy on washed items. How convenient that they become garbage after you wash them. I spent over $80 on that order. What a waste of money. Totally dissatisfied. Will ABSOLUTELY NOT buy anything from them ever!
BUYER BEWARE! Terrible company to do business with.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Return Policy
We accept return on products,except for Final sale items, Free gifts, Swimwear &Underwear. Customers have the right to request a return within 15 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Thanks for your understanding.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
First, they never said it had to come from China. But at least they finally arrived.
Ordered 2 shirts in XL as I normally do. The shirts fit, but were on the short side. After wearing them I washed them as normal. I am only 5'6" tall. Now the shirt does not even come down to the top of my jeans. More like a midriff shirt. I'll never order from this company again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy to follow web site, easy to purchase.
I was concerned about how long it took to get the order especially since I was not able to contact you.Any email addresses I tried did not respond. Regarding size problem: the small size tee shirts are way too big. I also would have expected a more finished hem on the sleeves and bottoms. To make them fit I will need to do some tailoring. I like the feel of the material though.
It was easy to navigate and check the details of each item
I will never recommend this company or speak well of it.
The quality of the items sent are not only made poorly with horrible, cheap material they also do not align with the visual advertisement they have in circulation.
They are basically scaming me and others and should not be allowed to continue in business.
Return option is to accept a 20% refund of what I paid or return to China with all associated cost.
Look where the sleeves come together! This was supposed be to a sweat shirt but the material is something else completely.
Be warned!
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
In order to better help with your issue, could you please provide your order number for checking?
I ordered over $100 worth of merchandise on December 21,2020. I have been in touch with customer service several times asking where my shipment was. Finally yesterday they told me there was a problem with the address and the items were being destroyed and I was not entitled to a refund! This was the first they ever mentioned a problem. Prior messages kept apologizing for the delay and asking me to be patient, which I was. They had my address and phone number in their records, but never contacted me about a problem. NOT TRUSTWORTHY!
It is a shame that so many of these China based companies have nice products at good prices, but their customer service sucks. I really like the witty sayings on their t-shirts, but the two I have ordered for my wife are both too small. The sizes are youth at best. I probably won't bother with returning them, due to the vaque return policy. Return the shirt at your expense, we will evaluate and decide if you get a refund, then we will issue it a few days after that. If you don't get it, check with your bank, then check with your credit card company, then send us an email if no luck and maybe we will respond. The whole point is to wear you down so you just go away. Sad
After receiving notification that your service felt needed full details of the items I wished to return and taking considerable time to copy it all out, I received in reply different instructions. Having followed those, I am asked to provide you with a photograph of the items that did not fit? Since those items were gifts and the recipient has meanwhile returned to her home out of state, I am unable to do so. Rather far-fetched as an attempt to deter returns.
I ordered 2 Men's T-shirts but the shirts I received were much more like women's shirts. One even had a women's label in the neckline. They were also poor quality for the price I paid. I contacted the company, as directed, about product return, I was advised I would have to pay for shipping and customs costs back to China before I could receive any refund. Instead I was offered a a small percentage back on my purchase price. I am still stuck with shirts that are not suitable as gifts they were originally intended for.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
The tag "Misslook" is the brand wich makes both men and women's clothes. Sorry for any confusioon.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Place a order but never received order number I only new when it showed on bank account 34.60 shirt and. 35 fee. Nothing I said got through to them I have sent sent 3 or 4 texts Their responds never answered questions
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Lilicloth has a rating of 4.5 stars from 6,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique and customer service. Lilicloth ranks 6th among Women's Clothing sites.
Dear customer,
Sorry that you are not satisfied with the items. We will forward your feedback to the related deparments and will keep improving our products and service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.