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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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It took longer to receive than I had expected. But once I received the items, I was thrilled with them. Excellent quality. I will be ordering more.
Great products - just wish the 1 t-shirt was thicker quality - however bottom line pleased with my order.
Love the shirts on the site, but I had to wait 3 weeks for package to get here - it didn't say anything about it coming from China. It finally gets here and is supposed to be a Men's XL - when in reality, it fits like a Women's Medium. If I want to return it, I have to pay international shipping charges and wait probably an additional 6 weeks. You seriously need to re-consider shirt sizing if you want to retain customers. (I did find the same shirt on Amazon, can arrive in 3 days, and stays at the $16.99 price, because I don't have to pay additional $16 for international shipping!)
I supposed to have a50% discount on my first order but didn't receive it when I checked out. Please help me.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
The 50% OFF is a lottery discount and it's not for every chance. It says UP TO 50% OFF.
As we check, you have enjoyed other discounts. Please note multiple discount codes cannot be used at the same time, and presale, flash sale and final sale items cannot be combined with any other discounts codes.
Automatic_discount Extra Discounts -5.0000
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I Never saw so many different types of shirts. The verity was numerous, and I had to think of just what I wanted.
We are in Edmonton. Item shipped Mississauga to Vancouver to Montreal to Ottawa to Winnipeg to Edmonton, an unbelievable journey around Canada that we tracked via Canada Post.
When they finally arrived the men's XL was no bigger than an L, and the women's XL was easily an XXL, so neither remotely fit us. Loved the art but the process and sizing sucked beyond belief. Our last time ordering clothing on line. Too frustrating and too complicated to return.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Once items were selected, it took some time to get through the total checkout process. Getting the right sizes was also a difficult process... the checkout kept putting in different sizes... finally got it to work but it took over a half an hour.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Once items were selected, it took some time to get through the total checkout process. Getting the right sizes was also a difficult process... the checkout kept putting in different sizes... finally got it to work but it took over a half an hour. Hope everything goes well on your end. I look forward to my choices.
Wish there was a way I could designate some items as gifts and send to their address.
I'm a first time customer and there was a thing offering a really nice discount for first time customers and then I added the first item to my cart and it went away. Then all that was left was the less nice discounts. Feel kinda cheated.
All good. Prices are fair if shirts prove to be quality.
No problems at all. Very satisfied. VEry, very, very, very, very good.
In this online boutique I have found good quality clothes and excellent prices. The dresses are exactly what I wanted. My latest purchase is a very elegant dress, it is warm and very well made.
I had problems and Couldn't order the same shirt in two different colors. Hard to understand when a shirt wasn't available it would bring up another option in different style, After receiving tops, sizes varied from XL to XXL that I'm returning most of my order. Too bad because I love most of the sayings on them! Prices were good too!
Liked the products but the sizes were on the small side. The men's xxl was too small.
Oh well... xxl in the household will wear it!
Excellent service, quality product. Keep up the good work. Hope to do business with ya'll in the future. Thanx
MY WIFE LOVES IT,, SO I LOVE IT,,, IT'S GOOD TO KEEP HER HAPPY,,, THATS BEEN MY GOAL FOR THE PAST 40 YEARS,,,
Item wasn't quite as ordered. Item looked to be in worn or distressed on the advertisement. This is a good look so item doesn't look so brand new. Actual item came looking brand new which took away from the effect I was going for.
Didn't take whole order so placed 2 and got stuck with 2 shipping charges instead of 1!
Unable to receive full return dollar amount, will never order from this company again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
For placing orders, you need to add item to cart one by one ad then checkout all at once.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Didn't take whole order so placed 2 and got stuck with 2 shipping charges instead of 1!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!