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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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It's very easy to fall in love with everything and viewing the website is super easy.
Don't waste your money, time&sanity! No size is correct, zips&lace-up put in are crooked. Unable to swap, to return them you must pay. Shocking craftmanship because of being made in sweat-shops! Unbelievably hard to get a prompt response&never want to help with problems. They demand 15days to get in contact with them to return which is almost impossible for most people&would be illegal in Australia. They offered me 15%cashback so I would keep defective clothing BUT nothing on any garment that is on sale. Something else illegal in Australia. Also, very very slow on postage. SAVE YOUR SANITY! Just another company selling shocking clothing!
Nevertheless the distance, it might be said in general that everything went smoothly.
Difficult to pay at the end, yet overall good
Size and quality are very good. The graphics are somewhat blurred or not clearly defined.
Awesome selection. It has taken 1 month to receive my complete order. These shirts are the smallest XL I have seen. Now I have to return all shirts and order again. I don't want to pay additional shipping costs and wait another month for XXL shirts that may fit. Very disappointed.
Sort of haphazard tracking and delivery system. Products came from multiple sources.
Poor order handling. Poor customer service and sizes don't run consistent. Some items were nice but others were not. Sweatshirts we're huge and pants ran small.
Sorry for any inconvenience caused.
As we check, all items in your order have been shipped and well delivered. Would you pleases double check if the situation you mention is about Lilicloth?
If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I had NO idea that my order was coming from China! Shirts do not fit and it cost as much to return to China as it did for my purchase! Will never use this company (e-bay, I later found out) again!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Check out was horrible & very confusing. It kept taking me back to Lilicoth's site, even though I was using PayPal.
Love all the different styles. Checkout was easy. Took about a month to deliver. So you better not be in too much hurry
The clothes are smaller than the size indicates but good quality
I was sorry that some items were out of stock
Purchasing experience was fast and easy!
All Shirts were as described and nicely printed!
Everything was fine throughout the ordering process until I placed the order. First it took a long time to fulfill and second the updates were non existent. Simply thanks for the order and we'll let you know when it ships. Nothing upfront about lengthy lead times. That would have helped to temper my expectations.
I love the shirts but can't understand out all discounts.
Found tons of shirts I like and fits my life. Only problem is figuring out which ones to purchase now and those I'll purchase later
I've ordered from this site before. The only problem is the time it takes to deliver the ordered items. This time the shirts were the size a child would wear. I asked about an exchange and was told that isn't policy I can return them. The cost to return them is more than I paid for the shirts.
I ordered these items based on the current sizes worn by the individual at this time, but unfortunately the sizes were not standard according to other size charts. This person currently wears Large t shirts but orders XL so they will wash and dry well. Well these T shirts were XL but are only comparable to regular large size t shirts. So as I can re-gift them to another individual, they didn't quite work out for the person they were originally ordered for. I will probably not be ordering clothing in the future from Lilicloth because at my age, it is difficult to send back and re-order items. Product quality was good, but not a very convenient purchase. Thank you
Our daughter loves the color and the message on the shirt, and it fit perfectly. It is just what she needs when working with her horses.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!