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LiliclothReviews 6,865

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
817
shipping
831
returns
188
quality
5,440

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96,083 reviews

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New Mexico
1 review
0 helpful votes
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Great Shirts
March 3, 2022

It's very easy to fall in love with everything and viewing the website is super easy.

Date of experience: March 3, 2022
Australia
3 reviews
1 helpful vote
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BIG RIP - OFF!
April 2, 2022

Don't waste your money, time&sanity! No size is correct, zips&lace-up put in are crooked. Unable to swap, to return them you must pay. Shocking craftmanship because of being made in sweat-shops! Unbelievably hard to get a prompt response&never want to help with problems. They demand 15days to get in contact with them to return which is almost impossible for most people&would be illegal in Australia. They offered me 15%cashback so I would keep defective clothing BUT nothing on any garment that is on sale. Something else illegal in Australia. Also, very very slow on postage. SAVE YOUR SANITY! Just another company selling shocking clothing!

Date of experience: March 3, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

NL
1 review
0 helpful votes
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Nevertheless the distance, it might be said in general that everything went smoothly.

Date of experience: March 3, 2022

Difficult to pay at the end, yet overall good
March 2, 2022
Previous review

Difficult to pay at the end, yet overall good

Date of experience: January 31, 2022
Maine
1 review
0 helpful votes
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Somewhat blurry
March 2, 2022

Size and quality are very good. The graphics are somewhat blurred or not clearly defined.

Date of experience: March 2, 2022
Georgia
1 review
0 helpful votes
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Shipping struggles
March 2, 2022

Awesome selection. It has taken 1 month to receive my complete order. These shirts are the smallest XL I have seen. Now I have to return all shirts and order again. I don't want to pay additional shipping costs and wait another month for XXL shirts that may fit. Very disappointed.

Date of experience: March 2, 2022
Kentucky
1 review
0 helpful votes
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1st Time Shopper
April 1, 2022

Sort of haphazard tracking and delivery system. Products came from multiple sources.

Date of experience: March 2, 2022
California
3 reviews
0 helpful votes
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Not a delighted customer
April 1, 2022
Updated review

Poor order handling. Poor customer service and sizes don't run consistent. Some items were nice but others were not. Sweatshirts we're huge and pants ran small.

Date of experience: March 2, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry for any inconvenience caused.

As we check, all items in your order have been shipped and well delivered. Would you pleases double check if the situation you mention is about Lilicloth?

If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Poor order handling
March 2, 2022
Previous review

Poor order handling.

Date of experience: January 31, 2022
North Carolina
1 review
0 helpful votes
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Scam/Deceiving Company!
April 1, 2022
Updated review

I had NO idea that my order was coming from China! Shirts do not fit and it cost as much to return to China as it did for my purchase! Will never use this company (e-bay, I later found out) again!

Date of experience: March 2, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Check out was horrible & very confusing
March 2, 2022
Previous review

Check out was horrible & very confusing. It kept taking me back to Lilicoth's site, even though I was using PayPal.

Date of experience: January 31, 2022
Colorado
1 review
0 helpful votes
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Great selection
March 2, 2022

Love all the different styles. Checkout was easy. Took about a month to deliver. So you better not be in too much hurry

Date of experience: March 2, 2022
Texas
3 reviews
0 helpful votes
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Good product; slow service
March 2, 2022
Updated review

The clothes are smaller than the size indicates but good quality

Date of experience: March 2, 2022

I was sorry that some items were out of stock
January 29, 2022
Previous review

I was sorry that some items were out of stock

Date of experience: January 29, 2022
Colorado
1 review
0 helpful votes
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Nice shirts!
March 2, 2022

Purchasing experience was fast and easy!
All Shirts were as described and nicely printed!

Date of experience: March 2, 2022
Canada
1 review
0 helpful votes
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Shirts for gigi
March 2, 2022

Had a few issues on checking out, but otherwise a very good experience.

Date of experience: March 2, 2022
Indiana
1 review
0 helpful votes
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Tee shirts
March 2, 2022

I wish they showed US sizes on the site. Would be more beneficial

Date of experience: March 2, 2022
Virginia
1 review
0 helpful votes
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Shirts
March 1, 2022

Easy and quick and cute shirts. Very soft love the look and feel of the shirts. Fit good and are light weight for summer.

Date of experience: March 1, 2022
California
1 review
0 helpful votes
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Good
March 31, 2022
Updated review

Everything was fine throughout the ordering process until I placed the order. First it took a long time to fulfill and second the updates were non existent. Simply thanks for the order and we'll let you know when it ships. Nothing upfront about lengthy lead times. That would have helped to temper my expectations.

Date of experience: March 1, 2022

Very easy and user friendly
January 30, 2022
Previous review

Very easy and user friendly

Date of experience: January 30, 2022
Arkansas
1 review
0 helpful votes
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Cute tshirts
March 1, 2022

I love the shirts but can't understand out all discounts.

Date of experience: March 1, 2022
New York
1 review
0 helpful votes
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Great designs
March 1, 2022

Found tons of shirts I like and fits my life. Only problem is figuring out which ones to purchase now and those I'll purchase later

Date of experience: March 1, 2022
New York
1 review
0 helpful votes
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Shirts
March 1, 2022

I've ordered from this site before. The only problem is the time it takes to deliver the ordered items. This time the shirts were the size a child would wear. I asked about an exchange and was told that isn't policy I can return them. The cost to return them is more than I paid for the shirts.

Date of experience: March 1, 2022
Indiana
1 review
0 helpful votes
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Sizes not standard
March 1, 2022

I ordered these items based on the current sizes worn by the individual at this time, but unfortunately the sizes were not standard according to other size charts. This person currently wears Large t shirts but orders XL so they will wash and dry well. Well these T shirts were XL but are only comparable to regular large size t shirts. So as I can re-gift them to another individual, they didn't quite work out for the person they were originally ordered for. I will probably not be ordering clothing in the future from Lilicloth because at my age, it is difficult to send back and re-order items. Product quality was good, but not a very convenient purchase. Thank you

Date of experience: March 1, 2022
Washington
1 review
0 helpful votes
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Beautiful sweatshirts
February 28, 2022

Our daughter loves the color and the message on the shirt, and it fit perfectly. It is just what she needs when working with her horses.

Date of experience: February 28, 2022