business logo of Lilicloth

LiliclothReviews 6,865

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey star
grey star
grey star
grey star
grey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
817
shipping
831
returns
188
quality
5,440

Instant Feedback

96,083 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Pamela N.
Unfollow Pamela N.
Share Review
Report Review

Love the variety of clothing
April 9, 2022
Updated review

When I view the catalog of items I see so many that I think I might like to order. I placed an order and received the three items As ordered and unfortunately something else was out of stock. To my dismay, the sizing of each article is totally different. A large and the dress can be too large and I swim in it while an extra large T-shirt barely fits. I would say the one thing they could do with their company is make the sizing consistent. I'm not sure I would order from this company again unless they had free returns with Reshipping of the appropriate size if needed because it is so inconsistent. It's too bad because I really like some of their items.

Date of experience: March 10, 2022

Ok, I will be very interested to see how the quality...
February 8, 2022
Previous review

Ok, I will be very interested to see how the quality of clothes are and how well they fit once I receive them. This is my first purchase so I'm anxious to see what type of quality this company is.

Date of experience: February 8, 2022
Tennessee
1 review
0 helpful votes
Follow Kelly B.
Unfollow Kelly B.
Share Review
Report Review

Pants too long need to return
March 10, 2022

I love the sayings on your shirts and tee shirts I also like the styles

Date of experience: March 10, 2022
South Carolina
1 review
0 helpful votes
Follow Frances W.
Unfollow Frances W.
Share Review
Report Review

Shipping
April 9, 2022
Updated review

IMHO, shipping charges were too much, and it took way to long to get item. If I am to pay astronomical shipping, my item should have arrived in 2 days like Amazon. If this doesn't get addressed, I will not order from Lilicloth again.

Date of experience: March 10, 2022

Easy to order
February 8, 2022
Previous review

Easy to order

Date of experience: February 8, 2022
Nebraska
2 reviews
0 helpful votes
Follow Jan H.
Unfollow Jan H.
Share Review
Report Review

Good quality
March 10, 2022

Love what the products look like, but the T's we're a little tight on my husband. Can't remember if you had a 4X or not. The "Hawaiian" dress shirt is Wonderful and fits great (same size).

Date of experience: March 10, 2022
Florida
1 review
0 helpful votes
Follow Janet I.
Unfollow Janet I.
Share Review
Report Review

Angel's corner
March 10, 2022

Amazing Lilicloth you empower me to start, my own t-shirt business from my years of journaling. I have quotes that are not here and anywhere but from in side my head and all the little people that live there.

Date of experience: March 10, 2022
Georgia
1 review
0 helpful votes
Follow Anna A.
Unfollow Anna A.
Share Review
Report Review

Shirt size
March 10, 2022

I ordered 2 size Large t-shirts. When they arrived I tried 1 on and it fit. I washed 1 shirt and hung it to dry (no dryer used). It shrunk to size Medium (or smaller). I could barely get it on. It is not wearable by me.

Date of experience: March 10, 2022
Texas
1 review
0 helpful votes
Follow Richard R.
Unfollow Richard R.
Share Review
Report Review

What a crappy experience! I ordered a sweatshirt for my daughters birthday, and they gave me a 10 day to two week window. As the time came closer, I emailed and was informed that its a really popular item, and that it would take a bit longer. I said that if they knew it was backordered, then why give the window that they did. I would not have purchased it. They said it would be available a few days before her birthday, so I said do the right thing and get this overnighted out to me. After a few emails and much double talk from Lilicloth, they wouldn't do it. It left me in a spot. Ok, so the wait begins. Nothing from the date they gave me, nothing the following week, nothing the following week, again was told backorder, cause well, its popular. I finally just received this a couple of months later. I explained that I like their stuff and would buy more, and I asked them why they would want to lose a customer on the very first order... NO RESPONSE. I have worked retail and corporate sales, and customers make or break you. They don't care. Next, the product arrives. Not a sweatshirt as it looks in the picture, but a very thin crappy material, arriving in a small bag. Chinese quality, very poor. Could have ordered from Wish and received it faster.
This whole experience was not good, and I will never buy from them again. I'm sure that won't bankrupt the company, but maybe I'll stop a handful of people from buying here.

Date of experience: March 10, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

New Hampshire
1 review
0 helpful votes
Follow Martha M.
Unfollow Martha M.
Share Review
Report Review

Extreme wait for delivery
April 8, 2022
Updated review

Not sure what was worse. Over 6 weeks for delivery or Not being made in USA. It will be our last order..

Date of experience: March 9, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.

In this case, your order was heavily delayed and we do apologize for this.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Love the product but took 5 minutes to try and check...
March 9, 2022
Previous review

Love the product but took 5 minutes to try and check out!

Date of experience: February 7, 2022
Wisconsin
1 review
0 helpful votes
Follow Jack J.
Unfollow Jack J.
Share Review
Report Review

Accidently ordered 2 of something instead of one, already paid. Oh well hopefully it can be a gift. And they all are way TOO SMALL.

Date of experience: March 9, 2022

Accidently ordered 2 of something instead of one, already...
February 6, 2022
Previous review

Accidently ordered 2 of something instead of one, already paid. Oh well hopefully it can be a gift.

Date of experience: February 6, 2022
Georgia
1 review
0 helpful votes
Follow Joan C.
Unfollow Joan C.
Share Review
Report Review

Love the different styles of T-shirt found what I wanted

Date of experience: March 9, 2022
Indiana
1 review
0 helpful votes
Follow Jean K.
Unfollow Jean K.
Share Review
Report Review

Lilicloth?
April 8, 2022
Updated review

Ordered 1-23-2022, got order 3-8-2022. Is this any to run business?

Date of experience: March 9, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.

In this case, your order was heavily delayed and we do apologize for this.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Very good, cool stuff
January 22, 2022
Previous review

Very good, cool stuff

Date of experience: January 22, 2022
Arizona
1 review
0 helpful votes
Follow Brenda T.
Unfollow Brenda T.
Share Review
Report Review

Unbelievable shipping. I ordered the incorrect shirts, however, had they fit i would have kept them.
They were sized very small compared to what I thought I was ordering.

Date of experience: March 9, 2022

Unbelievable shipping
March 9, 2022
Previous review

Unbelievable shipping

Date of experience: February 7, 2022

Shipping very high
February 1, 2022
Previous review

Shipping very high

Date of experience: February 1, 2022
Texas
1 review
0 helpful votes
Follow Sharon T.
Unfollow Sharon T.
Share Review
Report Review

I might order again from them
March 9, 2022

It was easy to order but then the emails were confusing as if the item had already been delivered and I was there to receive it. It hadn't been delivered yet but the emails kept wanting me to pick it up from the post office.

Date of experience: March 9, 2022
Pennsylvania
1 review
0 helpful votes
Follow Deborah E.
Unfollow Deborah E.
Share Review
Report Review

Nice t-shirt
March 9, 2022

Quick and easy. Shipping was fast and the t-shirt is of good quality.

Date of experience: March 9, 2022
California
1 review
0 helpful votes
Follow Maria C.
Unfollow Maria C.
Share Review
Report Review

I ordered this shirt in a previous order and it was printed in reverse. I initiated the return process, was offered a discount instead of waiting and extended amount of time. Because the price of the shirt did not qualify for the discount. And I only wanted this one shirt, it was a gift, and I already paid for it once. I'm still paying $20 for this shirt again.

Date of experience: March 9, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that. We will forward your feedback and keep improving our products and services.

When you received a defective item, you can take a picture of the edfective item you received and email the customer service and we will take full responsibility.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Minnesota
1 review
0 helpful votes
Follow Betty O.
Unfollow Betty O.
Share Review
Report Review

Misrepresented
March 9, 2022

Took forever to arrive. Ordered 300 dollars of 3X shirts, when they did finally arrive and I took the first one out, I knew I was ripped off, they fit like a LARGE, to expensive to ship back to China. Now trying to see if I can sell for half price to get some money back.

Date of experience: March 9, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow William H.
Unfollow William H.
Share Review
Report Review

Great fun tee shirt
March 8, 2022
Updated review

Easy to order, well wrapped, on time, nicely printed as in ad.

Date of experience: March 8, 2022

Seems fine
February 6, 2022
Previous review

Seems fine

Date of experience: February 6, 2022
Delaware
2 reviews
0 helpful votes
Follow Evelyn Y.
Unfollow Evelyn Y.
Share Review
Report Review

Great content
March 8, 2022

Nice products, easy to checkout. A few of the vinyl letters were missing pieces but nice materials

Date of experience: March 8, 2022
Canada
1 review
0 helpful votes
Follow Andrea A.
Unfollow Andrea A.
Share Review
Report Review

Very good quality
March 8, 2022

Easy to place order and products are better than there pictures on website. Super impressed and quality is awesome.

Date of experience: March 8, 2022
California
1 review
0 helpful votes
Follow Betty J.
Unfollow Betty J.
Share Review
Report Review

Order Review
March 8, 2022

The t-shirt printing was great but size wise it's more like a large than a xlarge that I ordered. It's too tight. I won't be wearing it much because of the fit.

Date of experience: March 8, 2022