On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shipping is to expensive. Have no idea why it cost over $20 dollars to get such a small package to my home.
Great experience, lots of choices. The wine shirt is surprisingly nice for the price. Even ordered one for my friends birthday.
Over four months and still no product. Check wit the BBB and see the truth. Lots of marketing, never delivers on orders, and you will never see your order. Quickly contact your credit card company while there is still time to stop a theft of funds
Shopping was easy. There was a variety of items to choose. T-shirts quality is better than most I have purchased online.
Difficulty with web site. Love the products. But large is a sm medium and 3x fits husband as a 2 x
Sometimes the app skips back to the beginning after I take a closer look at an item, then I have to start over again in order to keep shopping. It is a little annoying as your site is quite extensive.
There is almost too much. Somewhat verwhelming sometimes.
I received my order and although they are nice quality T-shirts I found two of the shirts were printed on the wrong side but I still wear them.
Easy to find what I wanted, but I received the wrong size. Then I learned that to return it, I would have to pay shipping and tariffs to China. Lilicloth needs a warehouse in the US>
Love the T-shirt themes and the small necklaces were very reasonable
Fun! I'm hoping since it's my first time ordering from Lilicloth; that I will be satisfy with the quality of the items I purchased. Thank you
Update: had to give all but the T-Shirt for my son, away (items were way to small).
Fun! I'm hoping since it's my first time ordering from Lilicloth; that I will be satisfy with the quality of the items I purchased. Thank you
THE WEBSITE FOR LILLCLOTH GAVE ME DIFFICULTY FINDING THE CART. YOU
CART SYMBOL IS NOT THE NORMAL SYMBOL. WHEN HOVERING THE ARROW OVER THE SYMBOL, IT DOES NOT TELL ME IT IS THE ACTUAL CART.
THE WEBSITE FOR LILLCLOTH GAVE ME DIFFICULTY FINDING THE CART. YOUR SYMBOL IS NOT THE NORMAL SYMBOL. WHEN HOVERING THE ARROW OVER THE SYMBOL, IT DOES NOT TELL ME IT IS THE ACTUAL CART.
Love the t-shirts, the perfect thoughts are printed on cloth! The shirts are decent in quality (for a T-Shirt) and they are holding up well under normal use. What I was not fond of was the time it took for the shirts to arrive. They took weeks to show up and they didn't come all at once but in multiple packages over a 4 week (or so) window. I probably won't order again until the supply chains are running more effectively. No need to order shirts and wait 4 weeks when I can go to local stores and have them make the same shirt for about the same price while having the product in hand in a week or less.
Love the t-shirts, perfect thoughts printed on cloth!
I was a bit nervous the merchandise would not arrive, since out of the US, but it arrived in two weeks time, and was in good shape. I am pleased with the material, and pattern.
Need to always order any clothing in 3 sizes bigger next time. My order was larger size by 1x. However it is a tight shirt and shorter than my size plus.
Designs are great, but the sizes run small
I am an xl and ordered 2xl based on other reviews, and still pretty small
I was surprised to see so many choices and colors and styles. A little expensive but good.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry for any inconvenience caused.
We do ship orders, sometimes a bit slow though.
Would you please provide your order number so that we can help you?
If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!