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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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The ease of shopping and checking out was absolutely wonderful. But the quality of the clothing was not as it was described nor looked like the same shirts as pictured.
Great selection and unique designs. Good assortment for lots of different tastes.
Sizing on some T-shirts are a bit off. Large fit like mediums, large come in very wide necks. Too late to return original order. Yes, I used the sizing chart. The items that do not fit I reordered in the next size up. I like the messages they give.
I ordered a XXL tshirt for my husband's retirement. It's so small, he can't even wear it so I wasted my money. I bought an XXL tshirt from another site that fits him like a glove. I will never order from Lilicoth again! Had I realized it was coming from China, I would have never wasted my money.
Hopefully the shirt looks like it does online.
I purchased three (3) other t-shirts in 2XL which did not even come close to fitting my Husband. The sizes are way too small for what you are advertising. I am only placing and order for 1 t-shirt in 3XL in hopes that it may fit. Very disappointed in my last order.
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
First purchase. Products look good. Checkout was easy.
NOT happy at all. Poor quality t-shirts. Washed them once before ever even wearing them and the seams got all twisted and the shirts shrunk. They look terrible. Contacted them regarding the issue and was told that they have a no return policy on washed items. How convenient that they become garbage after you wash them. I spent over $80 on that order. What a waste of money. Totally dissatisfied. Will ABSOLUTELY NOT buy anything from them ever!
BUYER BEWARE! Terrible company to do business with.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Return Policy
We accept return on products，except for Final sale items, Free gifts, Swimwear &Underwear. Customers have the right to request a return within 15 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Thanks for your understanding.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Not the size indicated. Too slow delivery. Not the best material.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Failure to get 15% for my order as the instruction were not clear!
The Shipping was expensive and slow.
I like the way each item is packaged.
Is there a like list available besides just the "Cart"
Poor customer. Service. Shoes not as described. Worst experience ever
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check, we did not receive any cancellation request. Could you please tell us when you requesed to cancel and how did you reach us? By the way, for shipped items, we do not support cancellation. Hope for your understanding.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I'm not sure which you are referring to without showing me the shirts.
The discounts are not very attractive because of the large order needed. Sizes are smaller than the sizes I wear (so need to size "up"). Fabric is soft and comfortable, but the Tshirts are too long. Cannot comment on durability. Not going to order from here again (despite the cute graphics), because returns seem to be costly and complicated. Overall, not worth the purchase.
The discounts are not very attractive because of the large order needed.
Easy to order, merchandise delivered fine - all separately, via mail
So far; so good. I'll wait until I receive the orders to finalize that vote/
I have written that my recent order was charged twice to my credit card. I received a response that that was impossible. I have two charges in my latest statement so it is definitely possible!
Please contact me to resolve this billing charge. Helen
Sorry for any inconvenience caused.
As we check, you have two orders with us and one is the recent one (2022-02-13), the other on 2020-12-18. There is no duplicate charge recently.
If two charges appear on your bill, it may be that one was a failed payment and money was not deducted from your account. You may contact the bank to double check on this.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
While follow up was helpful the offer of a 20% discount due to confusion was never applied. Helen
Shopping ok. I believe the shipping is too high. The shirt was ordered a size bigger and was still too small. Return Shipping was on buyer. Shipping return is $105. From our location. Opted for a small refund. Beware.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I guess china XL is different than U.S. XL. These shirts are too small;
What a great selection of t-shirts
Pretty easy shipping was pricey, however. My 5.00 sweatshirt ended up costing 15.99 by the time it was shipped!
Cute things but out of a lot of sizes in a few things I wanted
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!