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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Bought $125 of t-shirts for my daughters, had wrong size. I was told I could get an instant 40% refund or pay to ship to China and get a refund in 4-6 weeks. I was mad and took the shipping to China option, they said they would send a RMA and shipping instructions. Never got either.
Second point, the t-shirts have great graphics but the material is very cheap light weight, second washing and we had the bacon neck. Don't waste you money
Finally received products. Was concerned because I never received a delivery email as stated when I ordered.
I received all items separately; first 4 shirts with a bracelet, then the last shirt a couple days later. The whole order took about 3 weeks. Sizes are off states XXL, but feels smaller like L/XL. The shirt (moist wicken) shirt fits greats as an actual XXL. I love the statement and wish sizes will be suitable next time.
This is my first purchase, I can only give 3 stars as basic feed back. Let's see what the outcome is...
Good experience - easy method to order. Happy with selection. Kudos to your staff.
The shirt was almost perfect. Except for the length, it fit well. I end up with the shirt rising well above my navel. I ended up giving it to one of my grandsons.
Very intuitive - easy... thank you! Like the shirt displays - easy to shop!
I wanted to return two items and was told that I had to ship the items back to China, bear all the shipping costs as well as any tariffs or import duties that might be assessed to the shipment, and "warning" it might take months for a refund. They offered a whopping $5.22 cent credit! This is the first and last order will place with them. Unbelievable!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
For return, you may return for a full refund.
Once we receive the parcel, full refund will be proceeded to you in one week
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
They had some unique shirts, but the products do not look as nice in person as they do on-line.
Really cute Tshirt. Nice quality. Maybe a bit small. I ordered a M and I am a 10. Hope it doesn't shrink.
It was easy to place the order. Thank you for the Hilarious selections. I waited for my order and waited. Then I received threatening emails URGENT stating that my order would be destroyed if I did not contact the USPS immediately and pick up my package by a certain date. I went in to the Post Office and the Post Master handed me my first package and I received more URGENT threatening messages about destruction. I waited until all of my packages were delivered before I went back to the Post Office. No Gloom or Doom. No number to call to ask for a status report. No return email or chat. Onesidedandwait.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It was easy to place the order. Thank you for the Hilarious selections
Quick and easy.
Search effective.
Shipping to where needed.
Easy of checkout and friendly website. Great product selection and prices were affordable. Loved the selection
Check out seemed difficult. It just seemed awkward and not smooth. It was propable me because I am not computer savy.
LOVE THE CLOTHES and will continue to buy from Lillicloth but very disappointed that you would offer a small size that is a PLUS size. I will watch for that in the future. Hopefully you label that clearly. I would return the dress but will just give it to a friend.
Colors are beautiful, just didn't expect that it would feel like brightly colored body bag.
Shirts received were not as ordered, prior to ordering I e-mailed you folks asking if the shirts had side-seams, I received an e-mail back from you folks indicating that all your Tee-SHIRTS were manufactured with side-seams. My entire order of TEE-SHIRTS DID NOT HAVE 1 GARMENT WITH SIDE-SEAMS<, I would like a refund as I would have never ordered them if I would have been told that the garments would have no side seams. Please review and advise
Allan
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Selection good. Quality seems good, 5 washes will tell! Delivery? 5 items 30days and 3 trips to post office. Get you shirt together! LOL.
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Some hot sale items msy need some more time to prepare.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Lots of fun shirts my wife and daughter will love. The shirts were a little smaller than I expected - don't think they'll wear them outside the house. Otherwise, nothing noteworthy, positive or negative.
Lots of fun shirts my wife and daughter will love.
2 of the 3 products did not fit, much smaller than I expected - I am just new to this website - thank you
Excellent shopping experience and good quality. Shipping is a little slow though.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!