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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The lady shirts were OK but all of my shirts in to extra-large are too small they fit like an extra large T-shirt I guess I have to order a 3X to be able to get a 2X not very pleased with the spending that much money and can't wear them.
I'm not sure what scale you use to size your shirts on but they run very large! Your small to me is easily a medium and probably a large in some brands.
I bought the shirts for my daughter and myself, she is 4'11.5" barely 100lbs I'm only a couple inches taller and 15lbs heavier. We do like the shirts and wear them but they are big on us so it keeps me from wearing mine out and about like i would if it fit me better. Other than that I have no complaints. I have only washed mine twice and it seems to wash well I had hoped it would shrink up some but it didn't..
Thank you very much they loved the feel of the fabric, they are both very holistic. A the message was perfect for the way they love each other.
With the 2 t's that fit, great! But having spent on the 2 t's that were small I felt negative & will not but again.
Most of the clothes are top notch, fun and comfortable with a great price if you look! Number 1 consideration would be size adjustment, sometimes color distortion with certain materials and larger sizes. I've ordered a lot of different items and have been mainly happy. You might have to look past an outward seam for example. I cannot get the fun shoes the proper size. The polyester material is the color change by possible size. So size up by only 1, I tried hot wash for size and bleach for color, no change. This past order was large and I had no place to input the code I earned for free shipping. Bummer. Overall it is a fun experience and you have a variety of decent clothes. I love the sweat shirts #1 You may have to wait a bit for the items to arrive. I give what doesn't fit to another Enjoy
Took forever to get product delivered like over 2 weeks
Took a minute to complete and receive all 4-shirts, came in three shipments -ordered Feb 22, received 1st package of 2-shirts Mar 12,2nd shipment Mar 16, and the last Mar 20. All in time for Birthday Mar 27.
Looks to be Good! Quality and was packages in zip lock bags and a shipping bag. Good, Thanks
Discounts and free shipping keep moving out took long time to complete and estimated delivery seems long too
The coupons don't work. Slow shipping but it still just arrived in time.
Keep up excellent work. The better you do, the more customers will purchase.
No chance to put in Sale15 discount code for first order very disappointed.
The. When the shirts came the care instructions are not in English and made no sense to me. Quality is a lot less then I hoped for based on price
Most everything was too small. Some of the fabrics were unacceptable
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The savings offers are confusing. Don't know if I missed any
Very thin material on the tee shirt. The decal was old school plastic lamination. Shipping takes forever
Lots of choice, good prices and easy ordering. Sizing was good, very happy with products
Great second time ordering first time was excellent.
So far so good excellent very happy with my purchase
At least 3 sizes too small, despite using my measurements and your size charts. Return system is ridiculous. I'll just give the shirts to a charity.
One shirt that I ordered was the smallest extra large that I've ever seen. And I waited what seemed like forever for one shirt to finally get delivered. The add said sweatshirt but it's a polyester fabric that I don't really care for. I'm done shopping on this site.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
For your previous order, one item was delayed and shipped late. Also, we did not find any email contact from you. Did you get to the wrrong email?
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I've yet to receive my order but I love the sayings on the shirts. And the prices aren't bad compared to some sites I've been on. Can't wait to get my orders!
Love all your clothes! True to size! Material is so soft and does not shrink in dryer. Prices are fare!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!