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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Original ideas but too expensive! Plus shipping costs? Way too much.
Shirts took forever to get to my home. Showed up after return date. Sayings were put on like the 70's era shirts. Not sublimated or of substantial quality where I could actually wash the shirts without having sayings come off. Won't buy again. Chinese junk!
I like all the good Lilicolth send. It took a long time to get them all. Do not believe shipping estimates.
Web site has a vast selection of great clothing for men. I was a little disappointed with the quality of my purchases - seams were not properly sewn, loose threads etc. I had to wait several weeks for delivery and that was a disappointment. You are not really informed that the purchases are coming from Asia and that causes the wait.
Web site is easy to navigate and order.
Almost everything I ordered was smaller than expected. It took a long time to receive orders.
Enjoyed finding what I wanted to purchase. Just had to scroll through 20 screens to do so.
I found a lot of neat shirts that fit my personality. I loved the variety of colors and sizes available.
I really liked the different messages on the Sweatshirts and T-shirts I bought for my daughter for Christmas.
Bought two shirts in XXL and they fit great. After the first washing, the shrank to medium. Had to give them away. Very disappointed!.
I forgot the 20% off code so I couldn't use it. Wish it would have been there when I checked out. Checking out was lacking in ability to add discount
I forgot the 20% off code so I couldn't use it. Wish it would have been there when I checked out
I had some trouble navigating the process, especially with color selection. That part of it not very clearly indicated.
When the product arrived, it was not, as advertised, a sweatshirt. It was a lightweight knit t-shirt with long sleeves. Also, the sleeve hems and the shirt hem were only finished with a serged rolled hem, not a turned-under and stitched hem. The neckline finish also was not a proper neckline, but was a single layer of knit that had been cut on the outer edge, with no finish at all. It most certainly was not worth the price charged, and was not as described in the online advertisement.
I had some trouble navigating the process, especially with color selection. That part of it not very clearly indicated.
Not happy about receiving the wrong shirt, it took a long time to receive it
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Shipping rates outrageous, not real happy with some of the quality of some fabrics.
Disappointed, shirts shrank 2 sizes and exceptionally light cotton!
Great products but took a bit of time to get here. Shipping was a little costly.
First time customer, surprised by the quality and quick delivery.
First time shopper website quick - hope delivery is the same.
Just got my first order … and I'm very pleased with everything!
I love tank tops and summer dresses … fun place to shop … found the perfect Cowgirl shirt.
The items I ordered the first time, turned out to be too small, even though they were supposed to be the size normally worn- they were for a gift for friend's birthday. Upon realizing that the t-shirts did not fit correctly, I re-ordered them in the next size up. The friend informed me that he really didn't want those t-shirts after all- I immediately contacted Lilicloth to cancelled the order but they were shipped anyway! Upon trying to arrange to return the first items ordered, I was informed of the DIFFICULT AND EXTREMELY EXPENSIVE RETURN POLICY! I was offered a 15% credit of the original price, to just keep the items instead- Insulting to say the least! I have notified this company of my wish to return the items in the second order but have yet to hear back from them and it has been almost two weeks! Extremely slow and very poor customer service- The return policy is a joke! I have learned my lesson and will not order from them again!
Sorry for any inconvenience caused.
As we check, the email reply we sent on March 16 was unread. Could you please double check your spam emails in this case?
We've also resent you an email in this case.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Good, could use bigger selection. X large hoody is way way to small, more like a medium! I liked some shirt sayings (hole punch) but I did not purchase because American flag background. Since I'm not American I did not purchase those ones. Maybe also offer them with blank background. Thank You,
Good, could use bigger selection. I liked some shirt sayings but I did not purchase because American flag background. Since I'm not American I did not purchase those ones. Maybe also offer them with blank background. Thank You
Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!