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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Great website easy to use, this was a gift. My daughter did like but not true to size
I ordered 6 shirts and they came in 4 different shipments and one shirt was discontinued. Shirts were nice and one shrank a lot so be careful.
So far so good, easy to use site with tons of options.
Very easy website to navigate and order, excellent experience so far.
Not all the sizes were in stock that I wanted, now I have to deal with trying to return them with out it costing me, the fabrics were also not what I expected
The product is excellent. The only issue I have is sizing. They tend to run small.
Don't understand why they didn't accept a perfectly good cc pmt. Had to enter several times then switch to another cc... crazy.
Now that I recieved my order: the quality is good. But the sizes are way off. I made sure to follow the measurement scale they gave and seems like somewhere there is a breakdown between real measurements and the makers. The sizes are close to 2 sizes bigger. So a standard XL is more like a 2X. Same w/L, more like a 1X... I can't wear these, cuz it also looks ridiculous due to the length of the shirt. Looks like a dress. It is way crazy.
So when I asked to return my 1st shipment it told me where to go to request return. Which there was no such thing. So I ended up having to live chat. They proceeded to tell me it would cost more to ship back to China and go through customs and other hoops so they would offer a partial refund... 15%! Craaazy! I countered with 60%, which I thought wb reasonable, they countered w/40% cuz they "can't go above that"... I settled w/that begrudgingly. I have finally received the last 3 garments and they look ridiculous, I'm stuck. But will ask for remaining refund of whatever I can get. Catch 22 for sure. The clothes look amazing on the models but not so much in real life. Won't be purchasing from Lilicloth again... too much of a hassle w/no compensation whatsoever.
The Sykes and designs of your clothing are unique and appeal to me as an artist, as well as someone who can be quite sassy! I love the sassiness of your saying
Ok. But very Slow delivery. Products were less quality than expected. Edges cut no hems/sewing.
She liked all of the items. Good products for the person who doesn't need anything.
Good experience, need more timely shipping options
I was very very disappointed in all the V neck shirts I ordered. I ordered 2x The V neck shirts are all very short in length for a 2x. The crew neck shirts are considerably longer. Crew neck shirts are correct in length for 2x.
Shirts were nice but at time of purchase should be informed it was going to take a month to ship
Easy to sort through item, shopping online was easy just don't expect to get the items quickly since they are shipped from overseas.
The shorts were too small. Hard to order the right size based on the size chart. The tops were fine.
Experience was absolutely fine. Sometimes it was a little hard to find exactly what I was looking for but I got there. Fun, cheap and cheerful gifts! Will shop here again!
The website keeps jumping around. Makes it difficult to go back to where you were shopping.
Sometimes page goes back to the beginning and I have to start over. When I put something into my cart it goes back to the beginning not where I left off. Very very annoying
Was not real pleased with delivery time. Took over 2 weeks for products to arrive.
I found shirts that definitely described my youngest child. Checkout was quick and easy.
Easy to navigate and products displayed well and paypal is fantastic to use.
No issues with my order so far. Delivery takes time
So far no issues Hopefully delivery won't take too long.
Am very pleased with the quality of my purchases. My only complaint is having to wait for their arrival!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.