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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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This is my first time ordering from this company. The shopping part was a piece of cake 5 stars, once I receive what I ordered depending on quality of the product the 5 star rating may change. Ok I received my 5 shirts the material feels almost like silk but very cheaply made. Size wise the Hawaiian shirts fit fine, the t shirts fit fine before they were washed they are to tight after washing. If you buy any order 1 size bigger. It would have been nice to know that before hand. I will not be buying from them again, it's all made in China.
Can you ship to my door?
Looking forward to the shirts
Needed tee shirts for a fall Bunco party. The selection of funny sayings made it easy to find that special shirt for each "Babe"!
I'll know better when the product is recieved! I think the shipping cost is high. * Product received, quality matched price. Shipping slow. Satisfactory overall.
I'll know better when the product is recieved! I think the shipping cost is high.
So far so good I had a little trouble going back to find something but I'm not very saavy on computer!
I didn't appreciate having my $15 coupon expire before I finished checking out.
First time shopping here. Very easy. Got some t-shirts and Hawaiian style shirts.
Hawaiian shirts fit well and are comfortable. T-shirts however, shrink. You MUST order 1 size higher than you would normally order.
First time shopping here. Very easy and we will see if the product is as good as it looks when I get it.
Quick and easy... Didn't try to "push" me into making a purchase or to get me to buy more than I wanted
Easy. Looking forward to seeing the quality of the clothing
Not good I ordered a 3xl and it's more like a large and to return I have to pay to send back very disappointing
We found out that a week after our purchase an item purchased was no longer available.
The items we did receive were of poor quality and returned.
The return policy stinks!
We will never buy from Lilicloth in the future and have requested removal from future e-mails.
Fast and easy! Ordering the 3 products was very easy. I received one order and two weeks later received the balance of my order.
A bit slow getting here but worth the wait. Shipping is outrageous. Almost as much as the item itselfl
Shipping is outrageous. Almost as much as the item itselfl
Our daughter received the two tee shirts. We received her
Happy, excited call. Was so pleased with the tee shirts.
I love the design of my three t-shirts. However, the shirts took a long time to arrive and the shirts fit poorly. I I usually wear a large but these shirts fit oddly through the neck and shoulders. I am 6 foot tall and the shirts are way too short.
Difficult to complete checkout. It appears to have processed but system did not provide order number
One of the very very bad customer service I order ladies cote set before 25 days ago. April finished now may start already still not deliver I paid already from online n when I ask for refund they said 10% or 15% they cut money n restun but still nor they deliver my order nighter they return my money what a frud team. Please everyone don't order from this website or this apps site..
I look forward to having the T shirts. They took a little longer to receive than I expected.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.