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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Found what I was looking for. I had to have the stressed cat. I love the nature motifs and lovely colors, but I have to be careful$$ Thanks for your originality.
Ordered 3 tops. Two of them were much too large even though I ordered size small. The third top was too tight. Interesting designs but can't get the sizes right.
Interesting items. Not run of the mill. Good prices
Easy to order and I will order again. The products are just as described beautiful
At times confusing, have no real idea what this coupons stuff is about. First i'm told i have one and then i'm told it doesn't exist. Otherwise ok. A big plus is the speed with which the ordered goods arrive. It seems far quicker than any of their cmpetitors.
At times confusing, have no real idea what this coupons stuff is about. First i'm told i have one and then i'm told it doesn't exist. Otherwise ok
Nice t shirts will order again can't find shirts like this anywhere else
Fast! Good pricing slow delivery, though. As long as it's not a rush it's ok
Saw through email, perfect message for me, ordered, arrived in timely fashion.
Looking forward to receiving my purchases.
Everything arrived intact. The long length of delivery was disappointing. 3 weeks for a hat.
Fast service, nice stuff and steady service.
Thanks a lot! I like the shirts and appreciate doing business with you.
Thanks it was fun and you have nice clothes.
Good so far it is fairly simple. I found it easy to order but a little difficult to track my order. It also took quite a while to arrive.
Love the shirts for my wife and daughter, although it took a while to receive both!
Less than Satisfactory. Took way too long - several weeks - to receive product.
I had so much fun selecting the clothing that I wanted and then I received it in 3 shipments. In less than 30 days I had all my items. Only one item was a little too large, but it's so darn cute, I'm keeping it anyway! Love the fabrics and the colors, and the fit! Would so order again, and again...
Ordered 5 shirts. One was discontinued. 1 was delivered before my vacation. 3 were delivered the day after I left.
The clothing construction is very good. The fabrics however do not have the patterns woven in, rather the designs are printed on top of the fabric. This gives the design a less than crisp appearance.
Good products and safe payment with paypal 10/10. :)
I love the Pay Later option & check out is easy. It is the clothes I've had trouble with as I do NOT like unfinished edges/hems. They look sloppy & unkempt although this may be the style. I have to hem them up. As for responding to any questions or concerns, the staff is ALWAYS quick to answer. I don't like the extremely lengthy period between ordering & item arrival as well as the high shipping & handling fees. They claim to offer free items but even though I qualified I've NEVER received anything from them. Their return policy is horrible. I've noticed a wide difference between the sizes. I ordered one women's t-shirt in Medium & was a bit large. When I ordered a medium in another women's t-shirt it was so tight & so short it looked like a children's r-shirt & not a woman's.
Fast & smooth transaction! I wish you had MORE cat holiday shirts. Almost all of the cat holiday shirts were for Christmas/winter, & Halloween/autumn. I saw 2 for 4th of July, 1 for St. Patrick's Day, & none for Easter, Thanksgiving, or other holidays. I also noticed so many shirts seem to be out of stock. I hope you plan on restocking these items.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.