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LiliclothReviews 6,865

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
817
shipping
831
returns
188
quality
5,440

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96,083 reviews

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California
1 review
0 helpful votes
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Daddy's t
May 21, 2022

Thanks it was great! All I have to say. Site is making me say more!

Date of experience: May 21, 2022
Washington
3 reviews
0 helpful votes
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Cute Clothes!
May 21, 2022
Updated review

This is my second order with Lilicloth and I couldn't be more pleased. Items ship when they are ready so I don't have to wait to receive everything all at once. The quality is very good. I also like the free shipping and auto coupon options which has saved me quite a lot.

Date of experience: May 21, 2022

Your clothes are very cute
April 24, 2022
Previous review

Your clothes are very cute.

Date of experience: April 24, 2022
Georgia
1 review
0 helpful votes
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Not very happy
May 21, 2022

It took a long time to receive my order. Once I did I can say I'm unhappy with the product. Decided not to give it as a gift. Will use as a sleep shirt myself.

Date of experience: May 21, 2022
Florida
2 reviews
0 helpful votes
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Fits too large
May 21, 2022

The service was fine. The quality Wasn't that great and the size was way too big. I'm usually a small 6 to 8 but these shirts were over sized.

Date of experience: May 21, 2022
Arkansas
1 review
0 helpful votes
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Lillicloth Shirts Put Pazazz in My Wardrobe
May 21, 2022
Updated review

I love my shirts from Lillicloth, never disappointed, always a fabulous find for my wardrobe!

Date of experience: May 21, 2022

Absolutely wonderful ‼ I love your shirts Unique...
April 11, 2021
Previous review

Absolutely wonderful ‼ I love your shirts Unique and different and very nicely priced for my my budget ‼ Thank you for making it possible for me to afford to buy a few things for myself.

Date of experience: April 11, 2021
Kansas
1 review
0 helpful votes
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Great website, wonderful mens shirts! Husband loves wearing the shirts.

Date of experience: May 21, 2022
Michigan
1 review
0 helpful votes
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It was quick, liked how you could see how different the color would make them look.

Date of experience: May 21, 2022
Colorado
1 review
0 helpful votes
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Slow on delivery and a little pricy for swim wear.
May 20, 2022
Updated review

May consider a clothing order. Have not come to a decision as of yet.

Date of experience: May 20, 2022

Quick and easy order process
April 17, 2022
Previous review

Quick and easy order process

Date of experience: April 17, 2022
Missouri
1 review
0 helpful votes
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The shirts on their web site are fun and cute, so I ordered several.
They charged my credit card right away, but waited several weeks to ship. Then the items took weeks to arrive from China. By then the credit card bill had long since been paid — too late to dispute the charge with the credit card company.
When the shirts finally arrived, they were a full size smaller than labeled and made of the cheesiest fabric I have ever seen. The tees were made of ultra-thin synthetic. (and low quality, even for polyester.) Even the "sweatshirts" were just long-sleeved tees, made of the same icky fabric.
The returns process was as difficult as they could make it.
They will not pay for return shipping, which was nearly as expensive as the shirts. But I paid for it anyway, because I did not want the company to profit from their questionable and manipulative business practices.
It has been over two months since my return packages arrived in China. Still being "held in customs." What a scam!

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2022
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Could you provide your order number for us so that we can help you solve the problem.

We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again! As the return issue, we will try to improve the procedure and improve the customer experience.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Oklahoma
3 reviews
0 helpful votes
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Love the clothes and the ease of ordering but never seem to get the right size and there is no paper work to return or exchange the items

Date of experience: May 20, 2022
Nebraska
1 review
0 helpful votes
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I ordered several tee shirts over a month ago and finally received the first two a couple days ago. I normally wear a loose fitting XXL tee. I was afraid these may run small so I ordered XXXL from them. These are sized for tiny Asian's as the XXXL is like a US medium, they barely go below my belly button. Now I'm screwed as there is no way to return them to China. If I would have been aware they were coming directly from China no way I would have ordered.

Date of experience: May 20, 2022
New York
1 review
0 helpful votes
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Loved the shirt.
May 20, 2022

Your web site was very easy to use. Just seemed like a long time to receive.

Date of experience: May 20, 2022
Utah
1 review
0 helpful votes
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Easy and I like the message on the shirts. Easy to order and delivery was timely.

Date of experience: May 19, 2022
Washington
1 review
0 helpful votes
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Funny T-Shirt
May 19, 2022
Updated review

Would be better if it came in a tunic length.
Bottom hem and sleeve hems were unfinished. I can't really wear it because everything just rolls up.

Date of experience: May 19, 2022

Would be better if it came in a tunic length
April 19, 2022
Previous review

Would be better if it came in a tunic length

Date of experience: April 19, 2022
Canada
1 review
0 helpful votes
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Cap and shirt
May 19, 2022
Updated review

I found navigating website and choosing items for cart somewhat difficult. Not as intuitive as I would prefer.

Date of experience: May 19, 2022

I found navigating website and choosing items for cart...
May 18, 2022
Previous review

I found navigating website and choosing items for cart somewhat difficult.

Date of experience: April 18, 2022
Arizona
1 review
0 helpful votes
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Fun designs
May 19, 2022

Happy with choices offered and some made me smile. However I do not like being forced to write a longer answer to your question when my one word original response reflected how I actually feel!

Date of experience: May 19, 2022
Kansas
1 review
0 helpful votes
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Quality is Key
May 19, 2022
Updated review

Designs are very clever! Shirt quality is a little less than I hoped, but still OK.

Date of experience: May 19, 2022

Straightforward site!
April 19, 2022
Previous review

Straightforward site! Thanks!

Date of experience: April 19, 2022
Texas
1 review
0 helpful votes
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Poor service
June 17, 2022

You sent the wrong shirt the first time. ////////////

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 18, 2022
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback.

May I ask if we sent you an item that is completely inconsistent with your order, or the item was sent in the wrong size or color? Please contact us if you need a replacement.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Florida
1 review
0 helpful votes
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Relieved
May 18, 2022

Average experience. Shipment took longer than expected. I was concerned due to some of the on-line comments regarding quality and receipt of orders

Date of experience: May 18, 2022
New York
1 review
0 helpful votes
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Poor Quality
June 17, 2022
Updated review

Shirts were of very poor quality. Sweatshirts were incredibly thin and tee shirts even thinner.
Delivery was very slow,

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 18, 2022
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Lots of choices
April 18, 2022
Previous review

Lots of choices. Website easy to maneuver. Looking forward to getting my order

Date of experience: April 18, 2022