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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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My family loved the shirts, it just ran a little small! I will go up a size next time! We
I see a lot of pretty and fun clothing!
Large variety to choose from, reasonable price, good fabric. One I ordered in black but received it in gray, items took a while to receive. So mostly satisfied and will probably order again.
Flimsy material for the price. Will never buy from you again. Nor will my family and friends.
The sorts seemed to be true to size. They fit perfectly. Love this shopping experience.
NEED FASTER DELIVERY... I wanted the product before Mother's Day…received it weeks later! Follow up was in a foreign language (possibly Chinese). Sizes also fit smaller than expected…
Thank you for your feedback. Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
And we will improve the sizing and shipping issue and make a big change soon. Hope to see you again.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Not good, but nothing wrong with the product, just bad choices from my part.!
My husband says there is no way he is going to wear these T-shirts, just looking at them.
I hope I will be able to return these T-shirts that we have not even tried on.
Obviously, I would have liked less charge for shipping simple T Shirts.
Easy to purchase, price reflects quality, it took a little longer to receive my purchases
Overall very nice t-shirts. The only issue I had was that one of the shirts the iron on was stuck to the back of the shirt! I was able to slowly pull it apart, but if it had gotten to the point where I couldn't, I was going to return it! The prices were reasonable.
Really easy to use this site and the prices seem good.
Like the Different styles offered just wish you offered larger sizes :( - better quality shirts
Like the Different styles offered just wish you offered larger sizes :(
Website dumped items and I had to keep putting things back. I couldn't determine how much shipping would be. Wish they had an extra small size. Colors were not as vivid as the website. All items came.
Order received quickly. Shipping was too expensive.
So far so good. My only problem was the slow delivery. It took almost a month, and I will probably not order again.
They are a scam. They claim it is a UK business but shipping, is out if China. Several weeks later and nithung gas arrived
Thank you for your feedback. Sorry for any inconvenience caused.
Could you please tell us your order number or email address, so that we can help you solve the problem.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy to choose... easy to checkout... engaging slogans
It was fun, liked the options and selections. Placing order was hassle free.
Very easy to navigate this site. The product was as described and arrived in a timely fashion. I couldn't be more pleased!
Loved the items, easy to navigate and they delivered!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!