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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Would give 5 stars if I could have upgraded shipping. I really needed this much faster for a birthday.
Ordered 2 different prints of what I thought was the same shirt, both in a size small. They are completely different shirts and not even close to the same size. One fits like a regular women's small and the 2nd one is much larger and longer through the body
Love the selection and am excited to receive my order
Wish there were more discounts. Overall the price is a little expensive but the clothes are soft and so far in good condition.
Wish I could shop by fabric type, prefer cotton. Most of the womens tops that I purchased because they were described as "cotton blend" perfectly meet my expectations - some are better than others.
I took a chance ordering one polyester product, because I liked the pattern and style very much, and that is a top I probably will rarely ever wear and likely to donate to a local thrift shop. Another top was not as pretty as advertised - the forest mural is disrupted at shoulder seems, completely ruins the beauty and looks like novice seamstress made it. I can't wear it at my job.
Lilicloth offers some designs that I really like and most of the fabrics I received are comfortable. The tracking notices are helpful. Everything arrived within a reasonable period of time.
Wish I could shop by fabric type, prefer cotton.
Too long to wait for the product. If I would have seen that it was coming from China I wouldn't have ordered. Not because it was China but because I would have known it would take too long
Thank you for your feedback.
Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 15-20 Business Days.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Website is easy to use with a wide and imaginative product selection. Quick checkout process is appreciated. Products all come wrinkled and ironing is needed right away. Labels show images for product care that I did not understand, so I had no idea what they were telling me. Called customer service and was pleased with quick response. "Iron the clothing or use dry cleaning" I was told. I would NOT have bought this clothing if I knew dry clothing was required and I do not have an iron. Washed in cold water and gentle cycle, then dried in low heat. All came out just fine.
It was not easy
I had to put in my credit card several times before it took it.
Good selection, reasonable prices, easy to navigate web site on time delivery
Last order did not fit
Was unable to track this order
Thank you for your feedback. Sorry for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Wonderful graphics however the shirts are poor quality and the women's stock in particular could not e on thinner material. The quality of the mens t-shirts are a 'D', the womens an 'F'. Would, without hesitation, shop again, but not with the quality of the shirts.
Wanted more stock in men's long sleeve.
Quick and easy... found what I wanted, ordered it and hope to get it before Father's Day!
Have been very happy with all items I have purchased from these folks in the past. Good quality
Easy to find what I like…the site easy to navigate.
Very easy to shop here. Love the shirt sayings…so right on!,
The shipping cost is a little more than I expected!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the sizing issue and we will make a big change soon.
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching $79 after discounts (except final sale items). Upon checking, your order is less than $79, therefore, you are charged shipping fee.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Shipping cost is a little more than I expected!
Not enough desrciption of type of shirt... ie some were cut to be form fitting
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I did NOT get the coupon I was offered. My new total went from $65 to $79, and I am not happy with $14 shipping! Then when I hit "place order" a banner shows free shipping over $79 - a little late huh?!
Thank you for your feedback.
We have been working hard to improve our products and services.
Upon checking, you have enjoyed discount. Please note that pre-sale, flash sale and final sale items cannot be combined with any other discounts and multiple discounts cannot be used at the same time. Thanks for your understanding.
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching $79 after discounts (except final sale items).
Upon checking, your order is less than $79 excluding final sale items, so shipping is charged. Hope for your understanding.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Great I love print on front and back and I love nature prints my plan is to make my closet all flowers and animals
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!