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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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The website would only take me back to the beginning, not where I was when I added a product to my cart. It was very annoying and also very time consuming. I almost just quit the order.
Of the seven tops I ordered three were too small although I ordered a size up. The quality was acceptable in all of ghem
The website would only take me back to the beginning, not where I was when I added a product to my cart. It was very annoying and also very time consuming. I almost just quit the order.
The products seem reasonable. I hope they are of good quality and sized as advertised. Your web page doesn't show your products well. Sometimes they all don't load and so cannot be viewed.
Concerned about sizes
Was impressed that sizes were described accurately
I ordered a 2 XL shirt. It took a month to get. It is mis sized and I cannot wear it. It is too short and way too tight and that is the size I wear all the time. I was told I could have 15 percent refund. Then 25 percent. If I want a refund I have to send it to China and pay postage for their mistake. I would never have used your company if I had known you are not a reputable company.
I gave you my email to be able to use a 50 percent on my first order, and the site would not let me use it.
Don't think I got the discount promised. Very happy with it.
Signed up with new customer email and text still did not get discount. Disingenuous advertising
Thank you for your feedback. Sorry for the inconvenience.
Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements to use, and you must reach the consumption amount before you can use them.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This is the 4th similar tee shirt I have purchased that when using your USA sizing chart I get shirts in wrong size. They are huge on me and your return policy offer says I can get a 15 % return of purchased price or send it back to China even though it was mailed from the USA. That is as much as the shirt cost. I ended up having to keep shirts and pay $45.00 a piece to have altered to fit. NEVER AGAIN! Remove me from your mailing list. I tried by using your unsubscribe tab and I still get several a day. Bad bad service and sizing charts. Do not purchase from this site!
The sizes are way off. They must be child sizes. This not my first order that was wrong. A true waste of money. Their return policies are hard to understand and a waste of time. It's impossible and embarrassing to use or send as a gift because the return time is too short.
It would be nice if you made it easier to find men's when you are in women's. Like make it easier to switch.
I ordered 5 shirts on 5/30/22. They have not been delivered as of 6/10/22. I contacted them and they told me not to expect them until 6/22/22. The event I wanted the shirts for has passed. I asked them for a refund and they refused. I looked up where it was shipping from and the order is coming from CHINA. They don't tell you this when ordering the shirts, in fact they appear to be a local American company. Stay away.
Thank you for your feedback. Sorry for any inconvenience caused.
Could you please tell us your order number so that we can help you solve the problem.
Andwe`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 15-20 Business Days.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy site to navigate. I just love the different types of messages on the T-Shirts
Easy to understand; easy to get through. Yet one xl t-shirt too small and the order took quite a bit longer to arrive than expected.
Easy to understand; easy to get through.
Gratifying. It is nice to interact with people across the ocean. It was a human experience.
The web designers need to keep the page displays wholly within the customer's category choices. For instance, if I click on "men" and "t-shirts", I don't want to have to scroll through umpteen pictures of Hawaiian shirts.
I really was grabbed by the sassy comments on some t-shirts but the quality is another story. I ordered 2 exxtra large shirts. One hangs on me, the other is almost too small. I contacted Lilicloth by email and got no response so this was a one time purchase for me!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Wonderful selections and easy to navigate
LOVE YOUR TEE SHIRTS. I HAVE A LOT OF THEM AND WEAR THEM VERY FREQUENTLY. I HIGHLY RECOMMEND THEM TO ANY AND ALL.
I LOVE YOUR SHIRTS. HAVE A SUGGESTION: MAKE THEM AVAILABLE IN LARGER SIZES FOR US. I WOULD LOVE TO HAVE MORE OF THEM.
Shipping time was reasonable. Size chosen was good
The colors/patterns are fantastic, but: The sizing is inconsistent & the length of the shirts is ridiculous. I HAVE to re-hem 5 of my 6 purchases. The one I'm not re-hemming had the pocket mostly under my arm, so I took it off & it will have to do.
I always see cute clothes on the site and finally ordered something. The sizing ran a bit small and delivery took longer than I expected. Not able to track my order.
Love your products. Need to find an item similar for the nephew.
Shipping charges should be included or displayed earlier in the process.
It took FOREVER for the items to get here! They were the wrong size, my fault, not yours, but now it's been so long since the order I've run out of time to return the items. In addition, I'm not sure of your return policy or address.
Items arrived as described. Appear to be well made. Need to launder before wearing.
Appreciate the detailed description of sizing.
Please accept the fact that I keep typing in Thank you very much, but it isnt enough for you. I won't order again.
All is being returned. Not quite the fit I saw on models
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to the sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the sizing and return issue and we will make a big change soon.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 15-20 Business Days.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!