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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Goods were received and my wife loved the graphics
It great! Love selection! I just didn't get my 3x shirt got 3 mediums instead. I gave one to daughter and two of sisters, what compliments did they get from strangers when they wore them out shopping! Made me sad I didn't get mine.
It's average
Orders take too long to receive.
Pictures look much better than the actual piece of clothing
Why do you not accept Apple Pay?
Poor quality in the tee shirts and the delivery took way too long
Again, a problem I've run into before. Chinese made clothing is sized smaller than the usual american size. I buy american tee shirts and have no problems. They don't bind. They aren't tight. With Lilicloth chinese made tee shirts, at least the one I purchased, it was tight out of the package and I hate to imagine the sizing after washing. It might fit my wife?
Easy ordering and loved my items! Will order again! I
This is my first order with Lilicloth. I hope the sizing is right and quality is what is expected.
Sizing was a bit on the small size for man and woman T-Shirts... more so / particularly for the men products
Order took a full month to arrive. Never received a ship date when ordering and no correspondence from company for several weeks. Used size chart for size but shoulders and sleeves huge in size not in proportion with rest of the top.
I love the shirts. My last order was 90% correct…one shirt was a small vs xxl. Please get this order correct all are XXL. This order was 100% correct. A little slow but since it was shipped from China, not excessive.
I have order many times. I am usually very happy. The last time, I was disappointed that four of my shirts were not hemmed. When I looked back at the website, I saw that they were meant to be that way. I should have looked more closely before ordering. Two other shirts didn't fit. To return, I would have to pay postage to China. I should have noted that before ordering to check sizes more closely. Prices are always excellent.
Urchin difficulty. And, why if I was quoted a price of $16.99, am I billed $24.98?
I have used your site before and always had trouble. My purchases were gifts. This product is for me. I am curious as to the quality and arrival time.
I had a lot of difficulty. Couldn't enter size of items; couldn't enter discount code.
Received final two T Shirts today out of a total of five ordered after a month of waiting. Quality seems okay but one was too small to be even close to a medium. It takes to long to get anything from Lilicloth so I'll keep it and give it to someone it will fit. That's a shame since that was the main favorite out of this order!
You have made ordering items much easier. Congratulations!
Ordering is easy, but your check-out is terrible!
Prompt service. Loved the products I got. Pretty happy with everything.
Ordered 3 shirts.one was the size for a child and my runners are not a size 6 they dont even fit my foot. Unhappy and will not use the site again
Open the shirts to wrap for Father's Fay gifts. Discovered the sizes are small than advertised. Large are a small/medium. Extra Large are medium to large. All needs XXL.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Quick and easy just an overall shopping experience. I will be satisfied with my order as i got a great price on the sweatshirt
I like all the different shirts and sayings especially the shirt I bought as my wife has made me a better man. She is the best thing that has ever happened to me
Easy website to use. Products took 3 weeks to a month to arrive after placing my order. Two women's shirts aren't true to the picture. Sleeves were like a man's t-shirt, not like shown in the picture.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!