On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Three of the five t-shirts I bought had unfinished neck, bottom and sleeve helms. I'll have to find someone with a serge machine to do it for me.
Loved the shirts, just wish some of them didn't have writing.
Will not be ordering again. Can not return easily, had to return to China? What? That would cost a fortune. Hard to get a refund. Waited 3 weeks before I received my orders
Ordering & receiving was okay with reasonable time frame for delivery. Tshirt quality is less than I expected so I think it was too expensive BUT it had the message I needed.
Website navigation is a bit clunky but, patience gets the job done!
Website's a little "clunky" navigating back and forth but, overall, an easy shopping experience.
Cute clothes and I enjoy shopping with you! True to fit on most everything I order!
I was very happy with the quality. The t-shirts arrived in perfect condition
Easy and informative as far as sizes and styles. A nice refreshing look, my lady was impressed with the style and material
I hope it all fits and what is return policy I bought for daughter and granddaughter so hope tees fit
Kids liked the shirts and wear them a lot. Problem. Now they want more. Oops.
Getting the order was pokey and it came in separate parts and I hate to pay postage when items already seem more expensive than I think they could be!
It was hard to place the order, to get the discount... I'm still not certain I ordered what I wanted to order...
Easy ordering, great selections, but very long wait for items to arrive
Your sight is hard to negotiate. Your people are not helpful. Takes too long to get your order.
Thank you for your feedback. Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the navigation of our website and we will make a big change soon. Hope to see you again!
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It was very easy to move through. I would shop with them again.
Apparently according to their records I ordered incorrectly. When I went to exchange I had to provide shipping to an address in China. And cover the cost. I just kept the product and him not happy with it right size, right style, wrong color.
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and the return issue. We will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love your products! Colors and styles are beautiful and the variety is great. Time lapse between order and delivery was slow.
All shirts are way too small. Never received cap. Offered to refund 15% but returning items would cost more than the cost of the shorts. Never received 15% refund or cap. Total loss of my money. A voice this seller like the plague. Clothes are undersized and no recourse for refund or exchange. Total rip-off. Do NOT buy from this seller!
Was easy hope it is a great T-shirt wonderful tracking was wonderful and was pleased with delivery
Easy ordering but delivery took a looong time. The pictures and descriptions did not explain that neck, sleeves, and bottom are not hemmed! I do love the fabric tho.
Although I was shown a 10% discount for first time order as well as a 15% discount notice, the total credit was only 15%. Also, as these shirts are for a 90th birthday celebration for my Mom, I tried to get different colors for each sister. It is extremely difficult to change the color and/or size once an item is in cart. Only by adding the new selection & deleting the old item was able to make changes. Other than that, I love your variety. Having this shipped to Texas to make sure we have it in time for our weekend.
Order came in two parcels, 2nd portion, which included Mom's shirt, arrived day prior to our weekend get together. Worrisome.
Everything went well nice and quick! Easy to access
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the return issue of our website and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!