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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Love your site. Though I'm still waiting for my other order.
Very disappointed that it took so long to receive it. Cancelled the balance of the order. Came from China!
Very easy and simple. Just hoping they fit well, such beautiful colors.
Received my shirts in a timely manner but was dissatisfied/disappointed with the quality. Low res digitally printed graphics that feel like those 80's iron on's.
Been on vacation haven't opened box. Don't really know anything about condition. But don't want to hurt sellers ratings because Lilicloth wants teview fast or else the buyer loses the chance
Awesome selections for both men and women. Very happy with the range of sizes too. The quality of the graphics are excellent and the sayings are perfect!
Easy to use site and like the larger pix of the products.
They were not well made. Cheap material & lettering. Won't order from them again.
Great variety—-hopefully good product.
Took me a minute to find the article of clothing I was looking for, but after that, everything ok.
ORDERED 2 SETS OF COUPLE SHIRT GOT 2 SHIRTS ONLY NOT 4, NEITHER SHIRT MATCHES THE OTHER ONE,, NOW COUPLE AND DON'T MAKE ANY SENSE TO WEAR, 1 SHIRT SHOULD SAY "ONE LUCKY FISHERMAN AND OTHER BEST CATCH OTHER SET" SHE IS MY SWEET POTATO"" AND THE OTHER SHOULD SAY IYAM
I wish you would offer the option of faster shipping.
The first shirt i bought was really soft and smooth it felt like silk on the skin
Therefor I bought some more shirts they are made with a different material
Not as good as the first one
They arrived in two separate parcels a week apart
Haven't been gifted yet so no one has put them on
Experience was positive. I didn't realize the product was coming from overseas, but the shipment arrived in good time, considering. Merchandise was as advertised.
I'm a little upset, the tee shirts are great! But the free gift of earrings were for my wife. Very poor quality, on one earrings part of the metal lace area of the earring is missing. Oh well they were free.
Thank you for your feedback.
Sorry to hear that the free gift does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Because this was my first order I almost missed the size options, but generally speaking, it was easy to use this website.
Certainly a speedy delivery!
Because this was my first order I almost missed the size options, but generally speaking, it was easy to use this website.
FAST AND EASY. It was just as the title said. I am not experienced at ordering on line, my family usually does it for me, but I was able to do this all by myself The process seemed simpilarthan most other companies and I appreciate that.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback. Sorry for any inconvenience caused.
Could you tell us your order number so that we can help you solve the problem.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the description of the items of our website and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!