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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Great products! I wanted to purchase so many of them. I purchased 3 as gifts and am very happy with them. Great pricing also. I will purchase more in the future.
This is my second order. I am surprised and happy that you offer items that do not exist here.
Glad I found your site. Really like the messages on your shirts.
You have a great selection of merchandise with the exception of the rightwing leaning T shirts. A busness should be neutral politically if you want to sell to both parties. Just saying!
Like the variety of items you show. Just don't like the length of time and cost to get it here. Didn't realize I'm ordering from out of the us.
Delivery took too long. I gave them plenty of time but the articles arrived one day late so I had to forward them at my expense to the parties I purchased the shirts for. The xxl shirt could have been longer.
I have Virtual American Express cards which I could not use. This form of payment should be accepted.
So many adorable things! A very clever selection. Well done.
Easy to use website. Cool products!
The products are affordable a stylish.
Easy shopping, good experience, shipping costs are a little high.
All was good except the size of the shirts. Mark a 2X and maybe a 2X in China but not in the USA. I buy 2X all the time and these are running small.
The size of the shirts I ordered fluctuate quite a bit... although they were all the same size!
My first time ordering... I hope to do more business with Lilicloth
Easy navigation through the website and some very handsome and cute T-shirts!
Easy and enjoyable. Nice selection to choose from.
Your website would not load all the items pictures and kept going back to the top of the page. Very frustrating. Wish it didn't take so long to get items also.
Even though when I washed the t shirts in cold water and dried on reduced heat, the tshirts shrank. The sleeves are almost 2 inches shorter than prewash.
Even though delivery is slow due to problems outside control, my order arrived when I needed it!
It took almost a month to receive my items. Unable to track where they were during the entire shipping process.
I need this by Father's Day in 8 days! Please rush order.
Did not get it til too late for Fathers Day
I need this by Father's Day in 8 days! Please rush order.
Great graphics, they made me laugh! Lovely ladies shirts too!
Excellent and so easy ro use. Will definitely use again when needed. No communicTion rhough re shipping and arrival time.
They are Awesome! I enjoy the statements ironed on the shirts. It sounds like something I may say, or I may think. So, I get them for my family & friends.
Awesome! T-shirts, I would recommend to others t's with a statement.
Great, I truly enjoyed it. Would recommend to others.
Very user friendly and fast. Thanks. I appreciate the service and the quick delivery of the item ordered.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for your feedback. Sorry for any inconvenience caused.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!