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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Slow getting delivery. But so happy when it arrived.
I placed my order on July 22 and it took it a month to arrive. I specifically wanted a sweatshirt that had ribbing at the shoulders and was kind of faded in places, almost like a tie-die or to tones. What I got was a long sleeve T-shirt - no ribbing and a solid color. It's cute but not even close to what I thought I was getting. I would have returned it but it took so long to get it and the steps you had to go through to return it were so complicated that I just decided to keep it. The shipping more than made up for the low price. Given the shipping charges, the fact that I didn't get what I ordered and the fact that trying to track the package was next to impossible, I seriously doubt that I will order from here again
Cute shirt for my wife, which arrived after 4 July, but which she likes very much..
Cute shirt for my wife; hope it comes by 4 July.
Fairly easy to find and buy cute T shirt for my wife, who loves the T shirt. Delivery was a bit slow, but that wasn't really an issue..
Difficult to navigate through site and to checkout. Eventually worked through issues although it took too much time.
Also Lillcloth congratulated me for subscribing to something I didn't know what it was or if it cost anything!
Easy directions..."shopper friendly "! Love the choices and diversity of the products.
Easy to follow and information is clear and concise.
Shirts were cute but don't fit right, sleeve openings too big, shirts were a lot longer than i expected, etc.
Thank you for your feedback. Sorry for any inconvenience caused.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Sizes are difficult to determine based on your sizing guitar
Items not the quality I expected
The real surprise was when I needed to return items sent is the cost of returning to China and paying any fees which make the return fee as much as the item cost.
Then I get an email to give me a 15% discount if I didn't reutrn the items (over $100 worth of items)
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Sizes are difficult to determine based on your sizing guitar
I REALLY LIKE THE GOD MESSAGES ON THE SHIRTS---THEY ARE A
WITNESS OF JESUS CHRIST. HOWEVER, YOU SAID DELIVERY TIME WOULD BE 8-10 DAYS----
IT WAS ALMOST A MONTH!?
I REALLY LIKE THE GOD MESSAGES ON THE SHIRTS---THEY ARE A
WITNESS OF JESUS CHRIST.
Very easy process. Did I get my 10 percent "first order" discount?
Semi ok, love the choices of T-shirts, I like the fact they are a soft material. What I didn't like was the length of time it took to get to me, 1 month really? Maybe you need to add that into the website before people order. Not to say that I wouldn't do it again, it just would have been nice to know that it would take that long.
Product took to long to arrive, would be nice to know that it was shipped from overseas.
I couldn't easily find a customer service contact / phone number or email to ask a question. I like to know where a product is shipping from.
My shirts are really cute and just as pictured on the website. It did take longer to receive them than I expected, but I received shipping updates so I knew they were in transit.
Easy and Safe credit card transactions and on-time deliveries.
Love these shirts…. Perfect gifts!
I plan to give them to other Grannies with granddaughters when I visit friends next month! My granddaughters found them "hilarious "!
In spite of all the violent and gun-toting shirts, I figured I'll try your shirts out. The sizes were much larger than expected. I still need to hand some out but I gave you 5 stars because you responded to my emails.
I would have liked to put a gift message. I didn't have a place to indicate my billing address.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the navigation and check out issue of our website and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!