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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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It s the only thing about your product. They are great, good quality. It s a shame you can t open a distribution warehouse so products are readily available. Your shipping time now is terrible.
No problems except shipping but not your fault. I like all your products. Product very satisfied. Keep up the goos work
I'm very disappointed that it's such a hassle to return my order. The shirts are way to big so I can't wear them.
Got a pair of shoes and one shoe feels 2 sizes smaller! I want to exchange them, but the return policy only allows for exchange within 48 hours of delivery. I bought them for a birthday gift. So she hadn't tried them on within the 48 hour.
Great site but it doesn't tell you it's American and the price doubles before you realise it.
I was a little confused by the sizes of your tee shirts but I realize they all come from different places, and they all fit okay. My difficulty was that the packages were sent to the wrong town, not your fault, I think my auto correct filled in the wrong town. But you got them to me just fine! Thank you.
I'm a little confused by the sizes of your tee shirts.
I love my Lillicloth purchase. The shirt is so soft and comfortable. It's a bit too warm to wear my shirt right now, so I'm looking forward to the cooler weather.
I WAS A LITTLE SCARED AT FIRST, I HEARD SOMETHINGS BAD ABOUT THE SITE, BUT I WILL CERTAINLY WILL ORDER FROM THEM AGAIN AWESOME STUFF! WITH GREAT SERVICE.
Hope you'll want to keep your order because sending it back to China is really your only option…and you have to pay s/h
First of all it took forever to get here. Second the wait was not worth it. I received the shirts and was so disappointed the Material was very cheap and a too stretchy. I thought it was going to be more cotton. They were more like spandex but not tight fitting. Sizes are off they run small because of the stretch its too clingy in the wrong places. I read cotton polyester blend with a little stretch, well thats a stretch!
Then I finally got the leggings I ordered. And what a joke. The material is so thing and they don't have the fit that they should. Leggings are normally tighter fitting. This material is so bad that they bag around the knee and leg. When I sent them an email letting them know that I was not happy and what I thought, they basically said "oh sorry." I told them I was not going to write a good review and they said "Everyone should be able to express how they feel." In other words They could care less. Did not offer a free return or anything. I will never buy from them again. And I will mention this to other people.
First time buyer if quproducts are good I might shop again but the shipping was very slowality products will come back.
First time buyer if quality products will come back.
It took the purchase over 3 weeks to arrive. Had I known it was coming directly from China, I would not have made the purchase.
It was very difficult to get accurate information about the order and the tracking of the purchase.
When I finally received the product, the size chart is off one American size. The LARGE size shirts fit more like a MEDIUM shirt.
It maybe be large for a smaller framed Asian man, but it is a little snug for for a large size American man.
I need to return two items that don't fit. Talked with someone on chat, then live who gave me the order number (which did not appear anywhere on the paperwork) and said she sent a notice to return dept. and they would contact me. No contact to date and now the 30 day return time has passed. I am VERY disappointed and most likely will not order from them again unless this gets resolved.
Mailing good enough, but actual products are too small. Large is med. XL is large. XXL is XL. And I'm afraid they will shrink. 100% cotton not preshrunk. Also small foreign transaction fee on credit card.
The shirt quality along with the print and advertised sizing were very good. The only negative was that it took at least three weeks for delivery.
However, the wait was worth it.
I really liked the variety of funny slogans. Will probably purchase more in the future.
The only issue I found was that I ordered five different shirts, all XL, and one of the shirts was noticably shorter than the other four. It was labeled XL but definitely not as long as a normal XL.
I would have returned the short shirt, but a friend who is considerably smaller than me wanted it so I gave it to her.
I like your tee shirts but your shipping fees are too expensive. Also sometimes it takes so long to get my order that I forget I've ordered it.
You said I was eligible for free shipping, if I spent 20.48. However when I checked out I was charged $13+ dollars in shipping charges. Why is your shipping chargers so expensive.
I'm a little disappointed to find out I was charged a small foreign exchange fee (I didn't know about the charge). Aside from that, the tees I purchased were adequate.
Top was not even hemmed at the edges. Very cheaply made. Not worth what I paid. Do not recommend.
Good. I bought a shirt. It took longer than I expected to arrive but I was not in a hurry, so that's fine
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We understand your thoughts. Our products are shipped from our fulfillment center in China so the address for returning products is also the return warehouse in China.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the return issue of our website and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
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