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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Awesome shirts at an affordable price, but seam edges along neck, arm holes & body of one shirt were not finished. This was to be a gift, but Lilicloth only offered 25% credit - no replacement.
Awesome shirts at an affordable price
Ordered several items
Turns out they were USA based which slowed down the process
Of course my credit card was charged wit CDN equivalent which I was unaware of
Goods arrived several week later as promised
Quality was a little less than I expected but in the end were reasonably priced
My sweatshirt arrived and was even better than I had hoped. I love the material - so soft! It's perfect for my yoga class, where it's always freezing!
I sent this shirt to a horse lover, and she was very happy with it. She commented on the blue color as being really lovely.
Order number HBKQD******* was received sometime around August 16 - 17. Was extremely happy with the items, however, they did not present the way I would have liked them to. My husband was happy with the Tshirt that I purchased for him. So I need to return the items that didn't work for me. So, so far I am satisfied with Lilicloth but I will know better when the return is made.
It was okay to navigate the purchase online but I was/am very disappointed in the quality of the product and outrageous cost of shipping. The clothing is very cute and creative but of very poor quality which one cannot detect from online pictures.
I ordered the small sweater when it came it looked like it would fit my husband and he is an extra large. The sleeves are down to my knees. If I layer I can wear the sweater and I'm going to keep it because it's probably a hassle to return it and you don't have anything smaller than small.
Clothing was poorly made and not as shown on website. I tried to do a return and was immediately emailed of how expensive it would be for me to return the three shirts as I would have to pay shipping to China and pay fees! They offered me 15 percent off the stuff to keep it. I will never order from them again
Hello: The website was great. I enjoyed the variety of items I ordered several t shirts. 2 sweatshirts etc.
I did not know this was out of the US where the product was coming from. My issue with that is I didn't want to wait the almost month for delivery. I found out when I was notified that my credit card was charged out of country. (Out of USA) I have only had a problem with 1 T-shirt its a little snug. It was just disappointing not to have that info before entering order. I probably would have ordered a few less items. The few I have washed turned out fine after laundry that is a plus.
The only disappointing factor is that the sizing is way off as I purchased medium size which actually looked like a xx so I won't be able to wear it
Not only am I Completely Dissatisfied with customer service I Paid In Full for 2 Tee Shirts & STILL HAVE NOT RECEIVED THEM YET!
Everything I ordered was well priced and arrived in a reasonable length of time.
I have had fun wearing my purchased and received several compliments ( which I rewarded with your site). My entire family has shared some chuckles over my new garments!
Jen
I ordered 9 T shirts. One had no hem and looked cheap. Others were perfect. Was somewhat disappointed. I got a sweatshirt as a birthday gift from lilicloth and it was nylon Not as expected. Inferior quality
I like the online customer friendly site I like the short wait time to receive products I'm happy with the quality of the clothing looking forward to my recent order
You site is very consumer friendly I like this it encourages to buy more in future with it being easy Thank-you
Love all the shirts! However, the sizing is varied. Three out of the four shirts fit very well. However, one of them which said it was a 3X turned out to be more like a one X. That will not stop me from buying some others! I found a good home for the small shirt.
Better make sure that you get the right size because being from China they don't want it back and will give you pennies on the dollar to keep it.
Shirt for my brother for his birthday
Was unable to get the promised discount when I ordered. The wait time was a long time. There was very poor communication about the delivery date. Having someone there to receive the item was vital. It was a gift and I did not want it to be received by the wrong person.
Thank you for your feedback.
We would like to confirm that do you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.
FYI. Regarding the promo code, you`ll need to enter the code number before you checkout, and then click Apply to activate the use. Please make sure the discount code number which you input is correct. Also, pre-sale, flash sale and final sale items cannot be combined with any other discounts and you can only use one code for one order. Hope for your understanding.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Items are good quality items, nice design. It took too long for the shipment to get to me.
I ordered several of the Light flowing Umbrella dresses! I absolutely love them!
I ordered some for my Sister-In-Law also! She loved them too! It's very hot where we live right now and these
dresses are perfect to wear in the heat!
I will be buying more too!
I ordered 3 blouses of the same size (according to the measurements on the site), only 1 fit. However, the one that did fit is wonderful, soft and pretty.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We understand your thoughts. Our products are shipped from our fulfillment center in China so the address for returning products is also the return warehouse in China. Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution. Hope for your understanding.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!