Sitejabber Website Reviews and Complaints
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LightUp

Overview

LightUp has a rating of 4.7 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.

service
110
value
116
shipping
115
quality
115
This company responds to reviews on average within 4 days

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3,237 reviews
+1
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How would you rate LightUp?
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Ohio
1 review
1 helpful vote
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Lights
January 25, 2023

The lights thar were purchase worked out well
Wasn't happy with the 4ft to cheap looking for kitchen but that was my fault should gotten a more expensive one

Date of experience: December 26, 2022
New York
3 reviews
0 helpful votes
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Sylvania 4000K bulbs are great
March 3, 2020

Easy to locate product -- Thank you for having specs sheets link to product
And thank you for stocking such a wide variety of Sylvania in different color temps. Most 2700K bulbs are so abysmally yellow and the 5000K ones of BLUE. These 4000K lamps give a nice white light, pleasing on the skin tones and good for reading.

Date of experience: March 3, 2020
Ohio
1 review
0 helpful votes
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GREAT PRODUCT
May 19, 2023

LIGHTS ARE WONDERFUL. WE INSTALLED FOR A CUSTOMER IN THIER COMMERCIAL KITCHEN. THEY LOVED THEM THE MINUTE THEY SAW THEM. CUSTOMER REQUESTED THE SAME LIGHTS BE INSTALLED THROUGH OUT THE ENTIRE ESTBLISHMENT. WITH THE COLOR CHANGE ABILITY THEY CAN BE TAILORED TO FIT ANY APPLICATION.

Date of experience: April 19, 2023
Maine
1 review
20 helpful votes
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Products carried
February 26, 2023

I have been buying my t8 bulbs from them for years and now the are discontinuing the bulb I always use which is the best t8 bulb I have ever used. Hate the thought of having to go elsewhere.

Date of experience: January 27, 2023
Ohio
2 reviews
5 helpful votes
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No problems
July 27, 2023

Good selection, easy ordering process, fast shipping. I like to experiment with new ideas and products in my farm shop. Updating the lighting in my 42x72 shop built in 1992.

Date of experience: June 27, 2023
Louisiana
1 review
6 helpful votes
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Nice White Light
July 5, 2024
Updated review

Easy to install. Easy to adjust. Simple instructions. Great Price!

Date of experience: June 25, 2024
Danielle P. LightUp Rep
10 months ago

Thank you for taking the time to review us once again. I would like to apologize on behalf of the shipping and handling of your package. Please be sure to reach out to our customer service department - 1-800-998-6977 (Monday-Friday 8AM-5PM EST) and provide them with additional details regarding the packaging and specifically what is not working so that we can provide a better customer experience to you and others upon receiving an order from us.


Great Shopping Experience
June 2, 2024
Previous review

Great Shopping Experience. Now lets work on the packaging my past two or three orders arrived damaged.

Date of experience: May 23, 2024
West Virginia
1 review
0 helpful votes
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Easy to install and free shipping
August 17, 2020

Since I got two LED panels the total was $114 which was over $100 and therefore I got free shipping. Ordered on Saturday, they arrived Tuesday, and I installed them both by Wednesday. They work well.

Date of experience: July 18, 2020
Washington
1 review
0 helpful votes
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Love lightup
July 13, 2024

This company is awesome. Responsive customer service and a beautiful product

Date of experience: July 3, 2024
Danielle P. LightUp Rep
10 months ago

Hi Letti - Thank you for your 5-star review and the compliment to our customer service team.

Ohio
1 review
0 helpful votes
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Home lighting
March 11, 2023

Simple online ordering. Reasonable price. Easy to install (DIY). Excellent service = We ordered six 5,000k backlit flat panels several years ago for our print shop and were completely satisfied.

Date of experience: February 9, 2023
New York
1 review
1 helpful vote
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My experience with this company and product are in other parts of my review. (This is a required entry to submit the review).

Date of experience: May 9, 2024
Danielle P. LightUp Rep
12 months ago

Hi Andrew, Thanks for taking the time to update your review. We appreciate your business and hope to fulfill another order soon for you!


No one responds to emails and no one answers the phone
May 16, 2024
Previous review

No one responds to emails and no one answers the phone. Ridiculous for a family owned company.

Date of experience: May 6, 2024
District of Columbia
1 review
1 helpful vote
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Great lights
May 20, 2024

Easy to install. Works great. The lights came in a box, well insulated, no risk of breakage. Thanks.

Date of experience: May 10, 2024
Danielle P. LightUp Rep
12 months ago

Kim - Thank you for taking the time to write a review. Enjoy your flat panels!

California
1 review
2 helpful votes
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Wrong item
April 13, 2023

Of the items I order i received the wrong Constant-Power Emergency LED Driver - 10.7W Output - 90 Minute Backup Time - LumeGen Constant-Power Emergency LED Driver - 10.7W Output - 90 Minute Backup Time - LumeGen

Date of experience: March 14, 2023
Jacob Y. LightUp Rep
over a year old

Dear Alfredo, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Ohio
2 reviews
5 helpful votes
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First Time Buyer
February 24, 2023

All went well. Great price, I bought 5 bulbs for the price of one at a retail store. Shipped fast and secure.
Happy customer.

Date of experience: January 25, 2023
Missouri
1 review
0 helpful votes
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Great experience
October 8, 2019
Updated review

Useful site, easy checkout. They have a good selection of products at good prices. Processing and shipping was very fast. I would ship here again.

Date of experience: October 5, 2019

Useful site, easy checkout
October 1, 2019
Previous review

Useful site, easy checkout.

Date of experience: September 28, 2019
Florida
1 review
0 helpful votes
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Led lighting
August 4, 2023

Easy to find what i wanted and purchase it...arrived on time even though the boxes looked like they were tossed around and torn.

Date of experience: July 5, 2023
Pennsylvania
1 review
1 helpful vote
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Great pricing and quick delivery
March 3, 2020

Great pricing. Order came in two shipments, but I still think it was a reasonably quick turnaround. I would use them again.

Date of experience: February 26, 2020
Pennsylvania
1 review
0 helpful votes
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Excelent Value
May 10, 2023

This product works just as good as any photo cell that cost 2 -3 time more! No need to waste your money.

Date of experience: April 10, 2023
Texas
1 review
0 helpful votes
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1st Experience with LightUp
June 9, 2023

Cheapest price, easy ordering, nice web site. I had to cancel original order then reorder to avoid double shipping charges, worked smoothly.

Date of experience: May 10, 2023
Connecticut
1 review
1 helpful vote
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Light fixtures
April 11, 2023

Nice and bright just like expected will most likely purchase again in the near future the price was a good as well

Date of experience: March 12, 2023
Nebraska
1 review
0 helpful votes
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Great products and great price. Fast shipping too.
November 6, 2023
Updated review

I have sourced many lighting fixtures from LightUp and been very happy with the quality, price and delivery of their products.

Date of experience: October 30, 2023

You guys rock it!
November 1, 2023
Previous review

You guys rock it! Please ship today!

Date of experience: October 2, 2023