On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Dopo aver chiesto un reso mi sono state fatte varie proposte per sistemare la faccenda con molta celerità.
Every order, but one, was exactly as expected. The order I had trouble with was immediately rectified. I have ordered 7 times and will again. Gold member shipping costs are amazing!
The buying is a good thing, we can easily find nice things, and the articles arrive in a good and fast way
However, sometimes the description and the colors do not really correspond to the purchased product
Comanda a venit foarte repede, am primit email de confirmare a comenzii si chiar am fost anuntata unde este pachetul.
The garment is of poor flimsy fabric splattered with whitish pink spots and completely unwearable.
Pure waste of money and time
I ordered a foot warmer. The product arrived on time, well packaged and functions as expected. Lightinthebox got this one right again. Thank you!
Very good. The service was prompt. Good quality. I placed a lot of orders
Presque tout ce que j ai commandé était bien sauf pour quelques articles où le tissu n était pas ce que j espérais
Awesome...perfect...great product and quick shipping...all good
The products are so diverse. I can find all that time something new to buy in the different categories. I enjoy the quick and very professional customer support that is there for you to make sure you are satisfied with everything you buy.
Delivery was deposited inside and in front of my door on time and timely.
I have never experienced such a cheap and good quality range of products. This combined with a quick and easy understandable service is almost incredible. I hope it will last and be a big part of my wardrobe in the future.
I already wrote a review concerning this item. It was the following: "True to the size. I am European size 36 and it fits me very well. The colour is a little bit lighter than the one on the picture but still nice burgundy. The material it thinner than expected and the dress is cut at the waist, which is not obvious from the picture."
Leur offre d assurance en couverture des frais de douanes si nécessaire est offert a un tarif raisonnable, et ils respectent leur engagement sans aucune difficulté vous n avez qu a leur produire la facture des frais engagés.
J'ai été surpris de la qualité des produits, du matériel utilisé pour confectionner les vêtements. Ils sont, beaux, confortables et les grandeurs respectent la charte fournis.
It as be a great pleasure being on your site and ordering things I like.So far what I received was great.But I item I was not so happy about and that was the first hoody I got,the hood was way to big.Over the head.But other words I like it.And now just waiting for the rest of my order.And to all of you thank you.
Thank you.Everything is great. And the products you send come on time what you schedule it's fantastic and their prices are really awesome keep it up keep up the great work I'll always be purchasing things each month as time goes your company is fantastic thank you very much for allowing me to be with you I'll stay connected with you guys for a long time thank you God bless stay safe and healthy whatever you are and have many good years to come
Absolutely beautiful, arrived on time easy to hang thank you
Every piece of clothing I have ordered has not fit and too hard to return, so I just donated them to welfare, or other charities. Most other items though are reasonably good and good value.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service