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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I never received my order never got a phone call never signed anything. But I get a notification my package has been delivered. But it wasn't thanks for ruing Christmas.
Received non-brand new smartwatch, as I can tell from the packaging as well as the first boot (no language setting, sys preconfigured). I should have looked up reviews on Google other than only from the LITB web. More than 1 star because the customer service was responsive and helpful.
Update on 12/26: As mentioned earlier, the customer service, as before, is responsive and helpful. My issue was resolved by Megha. Thanks LITB team.
Update on 1/13: This is for another order (also smartwatch). This item is also not new: No language setting on the 1st boot. Main issue, though, is that the battery was definitely used before -- I fully charged it before sleeping at night. It was 15% in the morning! The screen was off during the whole night, how come it drains so fast!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102250672 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Some merchandise is not high quality but then again I didn't pay much for it.
Delays and apologies, that is all I get. No re-ship. No refund.
Just delays and apologies.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102250677 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
They have good products of good quality. I will buy again from them.
Products as describe, fit were perfect, and the delivery very fast.
Charges double promises shipping 5 days its taking 2 weeks bull need work on their shipping and over charges folks
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102250680 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Shipping is way too expensive. The shipping cost invalidates the advantage of a reasonable price on the merchandise.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102250684 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
They have a good selection of items at a fair price. Items are shipped in a reasonable amount of time. The clothing graphics could be better on some, but you get what you pay for. It's fine if basic graphic, anything more complicated doesn't look good.
The products are all true to the appearance online. What is needed is more information on the materials in the products. An example is I ordered two coats. When they came, they looked great but they were too light and didn't provide sufficient warmth. If I knew that were not cotton, I would not have ordered them.
Everything was just as I expected. I gave it a four only because it did take a little longer than expected to get here. The quality is good, the sizing is correct, and the items are just as they are described.
Was promised potential arrival on Dec. 21. Today is the 22nd the item hasn't shipped. Won't be using the site again, I can't stand misleading promises.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102250686 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
2 of the 3 items I ordered are the correct size. One which recommended a "Medium" for my US size was WAY too small. Need to reevaluate the size chart on this one. Had to donate it.
There have been a number of instances where shipping was either free or I paid it with my order then, when the package arrives the USPS charges a postage fee because the postage on the package is fraudulent.
I was skeptical at first so my first order was relatively small. Then I was pleased with the amount of communication I received regarding my shipping status. Then my order arrived. Faster then I expected. Phenomenal quality! Sizes all true! My next order was huge! Received the same type of treatment with current information about status of my order. I'm a lifelong customer now!
I paid for items via PayPal and they debited the money but no order was made. Items still remain in cart as if unpaid. There is no way to contact anyone. The entire business is a SCAM
Dear Customer,
This is Megha, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, telephone number, order number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Megha
Customer Service Lightinthebox
I ordered 2 shirts.
1 shirt was completely wrong.
The incorrect shirt was the only one I really wanted. I just ordered a second shirt to fill out the order.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102250957 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered items 10 days before Christmas and just to be safe paid the $25 (extra) ship fee to get a 3-5 day delivery only to find out my delivery date is after Christmas.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102250966 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Their site is easy to use, they take PayPal and orders are delivered pretty quickly. I've only had one issue with the size of an item and they quickly responded and it was resolved with no hassle.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102256527 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox