On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Tutti i capi erano come la descrizione.
Sono rimasto veramente soddisfatto.
Tutto perfetto sia come capi che misure.
Sono rimasto veramente soddisfatto.
Grazie mille
Products are good quality and arrive on time. The new products on offer you can't get anywhere else.
Ho fatto diversi acquisti e testato i prodotti, quasi sempre sono riusciti, e utilizzati
I ordered these for a friend that is a diabetic. They are extremely lightweight. And the fur on the inside makes them warm and very comfortable.
Order came within 6 days, cheaper than other shops. And the item is as discribed in the advertising.
Une collection insolite, des prix raisonnables et des délais respectés.
Je suis très satisfait.
Tout s'est très bien déroulé, le suivi de ma commande a été impeccable, le colis est arrivé en excellent état et correspond parfaitement à sa description.
Un seul bémol, 3 tentatives de phishing avant la réception.
I got a costume through LightInTheBox, very good value for the price and transport is fairly quick for international. Highly recommend
Perfektes Weihnachtsoutfit,angehmes Material,die Handschuhe sind auch passgenau
Nagyon megbizható webáruház
Ár- érték arányban jók a termékek,a megrendelés leadásakor kapott szállitási határidő bevan tartva
Szállitás közben is kaptam tájékoztató emaileket hogy a csomagom éppen hol jár
Amennyiben a termékkel bármilyen gond van az ügyfélszolgálati előadó egy napon belül megoldja a problémát a vevő számára előnyös módon
Csak ajánlani tudom mindenkinek bátran vásároljon a webáruházból
I've ordered several things from different companies and I have to say, this company is not only higher in prices but the delivery is so slow, when I completed my order it gave me one date, then I waited a couple of days and the tracking told me another due to break downs with DHL, maybe y'all should change to a different delivery service like UPS, OR FEDEX or any other than DHL.
I won't be ordering from you anymore.
Heather Bolton
Gode varer og størrelser passer perfekt hurtig levering
Ho acquistato 4 camicie con disegni molto belli che fanno riferimento alle festività natalizie. Purtroppo 1 delle 4 è arrivata con taglia sbagliata, XXL anziché L come richiesto. Ho provato a chiedere il reso, ma la procedura si blocca e non procede.
Gentile Cliente,
Sono Megha, supervisore del servizio clienti, Lightinthebox.
Ci scusiamo sinceramente per quanto accaduto. Ti onoriamo come nostro stimato cliente e speriamo sinceramente che tu possa vivere un'esperienza di acquisto eccezionale qui.
Per risolvere il tuo problema, ti preghiamo di fornire il tuo indirizzo e-mail utilizzato nell'acquisto e il numero dell'ordine, in modo che possiamo mirare a concordare una soluzione il prima possibile?
Cordiali saluti
Megha
Assistenza clienti
Since discovering your store I have been amazed by the fashion forward styles of your clothing and the bargain basement prices. I've only come across a few assembly line mishaps. This order was one of those. The velour turtlenecks were a disaster. How they got past any level of inspection is beyond me.
Be careful not to churn out product that isn't worthy. The law of diminishing returns will eventually undermine your business.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Items arrived on time in the early period of the initial projected delivery time. 2 dresses were ordered with one being at least a size larger than the other. However both will work using accessories. Quality and style very good.
My shopping experience with LightIn TheBox has been excellent. The products offered are very unique and affordable. I have had numerous comments on the items I have purchased and have recommended that they check out your website. It is worth their time just to view the products available on the website. Great products, great prices and customer service.
La robe est arrivée dans les temps malgré la période chargée de Noël. Elle est magnifique, très bien coupée. Les finitions sont très belles, c'est une robe de très bonne qualité. Nous avons pris la taille S pour ma fille qui mesure 1m58 et 40kg et ca lui va parfaitement.
Güzel hoş ilgi çekici ürünler görüyorum. Hepsini de almak istiyorum. Tâbi ki mevcut ekonomik koşullar altında mümkün değil.
Yalnız şunu da belirteyim fiyatlar pek cezbedici değil. Kullandığım bir kaç alışveriş sitesi içinde en pahalı fiyatlar burada diyebilirim.
Cannot return an item on this site. False advertising on returns. Would not recommend this site. Poor business practices.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102256525 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service