LightInTheBox

Love this site! It has everything you could possibly need with quality and great price. The suggested delivery time has always been on point. I was able to buy some really nice gifts for friend without breaking my wallet. As for looking for that special dress for special occasion, this is the site. You can always find something really nice that you know everyone else does not have in their closet. I could not do without this site.

I ordered 3 medium shirt and they apparently sent extra small for they lacked 8 inches fitting. Asked for a refund and they said only "an exchange", but it would cost me more to send them back to China than the shirts cost, so I should just give them away to someone and take the loss". This is sadly true and if you doubt it, I have their email stating the same. I protested to my credit card company today and they are processing a refund to me. After my experience and dealing with this China Company, I seriously doubt that all of their positive reviews are real. Truly the worst company service I have ever seen.

I ordered some clothes for my kids. I paid express shipped 3-5 days for 33 dollar. I can't track my orders. There is no where to contact. I won't recommend this online shopping anyone. Keep your money somewhere else.

I ordered two dresses from this site early may. It was supposed to be delivery within 2 weeks, i was informed that one the dresses had been cancelled, no explanation. But a Full refund.
The second dress just arrived, over 4 weeks after it was ordered. The quality of the dress was atrocious, cheap polyester silky material and looks like a sack. Not at all like the pictures on the site. I would NEVER order anything from this site again.

Damaged goods. For refund must ship back to China which is more than the value of the item. Received less than full refund after posting on Sitejabber.com. Now they want me to give them more stars? Forget about it.

Their merchandise is terrific. The clothes are perfect. However, the return policy is where I find a problem.I have ordered several times and was happy with almost everything. But if something doesn't fit…. That is where the problem lies.

Warning! Do not buy products here! The company is not serious. We bought a lamp that was broken when it arrived. We have now for 4 months tried to return it or get a new. Yesterday they promised us to get a new lamp, instead we receive two screws!

I ordered some bridesmaids gifts it took them 15 days to contact me because the personalization is too long (even though it doesn't say anything on the website about the size limit.) I change the personalization (which can only be 10 characters) and then they contact me days later and tell me that item cannot even be personalized! So I tell them to send it without the personalization and now they a out of stock on that item. At this point I want nothing more to do with them but they send my second item. Gets here quick except that customs will not allow the product into Canada. I try to contact them by phone there is no phone number, took me 20 mins to figure out how to contact them. Waiting on the response but I'm pretty sure they are not going to give me a refund and say that I need to pay for shipping for the return which is more then I paid for the item itself.

My wife bought an off-the-shelf dress Made in India and sold by lighting the Box. It did not match the picture and the size was incredibly off. You cannot contact them. You cannot return anything because they say that all dresses are TaylorMade. This is not a true statement. She has purchased other things in the past and been fairly satisfied with the last two dresses she was unable to speak with anyone or return them. Because they claim that every dress and piece of clothing is TaylorMade they do not offer a refund. What a rip off. Stay away from this company.

Following my very critical review Chloe opened a new ticket and was responsive and helpful. I can't give more than 2 stars because the issues I encountered with the site and the process are the same and you need commitment and patience to get a refund, not to mention returning the items and initially covering the cost of tracked postage. My advice would be to screen shot all conversations and take photographs of everything. Once you find the ticket icon make sure you respond only on one ticket. The initial responses when you first try and return are automated, it was only after my review on here that I was contacted by a person! However to be fair, they have refunded the cost of my dress and the £24 return postage, and it would appear that people who don't need to return items seem happy with their purchases.