LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

lightinthebox.com

Founded in 2007

singapore, Singapore, China

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+1482

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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

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Rating

5 Stars

54%

4 Stars

13%

3 Stars

2 Stars

1 Star

24%

Timeframe

All Time

Past week

Past month

Past 6 months

Past year

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Verified

Contains image or video

English only

Reviews that mention popular keywords

customer service (1785)

return policy (275)

delivery time (184)

post office (76)

phone number (105)

credit card (137)

quality products (135)

wedding dress (73)

shopping experience (121)

right size (57)

Arthur D.

Illinois

2 reviews

7 helpful votes

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I have to return two cell phones to this website located...

October 25, 2009

I have to return two cell phones to this website located in china. These cell phones cost $139.99 but
Does not detect AT&T sim cards. It took them more than two weeks to reply with
Forms to exchange the defective cell phones. The website says it will only take 24 hours for customer service to get back to you but it took me more than 12 e-mails in 2 weeks. The worst part is that they already received the item back which I spend $40 with tracking but they never get back for status pass 2 weeks until this date. They have phone numbers but only if you can speak chinese and only for pre-sale inquiry One thing I learn do not buy imitated products from China..

Date of experience: October 25, 2009

Q&A (647)

Question

I want to Order from lightinthebox, but I see a lot of horrible reviews, can I really trust this website?

Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.

By Michel R., over a year old

See more answers (33)

Question

Where is a number for me to contact them

Answer: Same problem... All thru email

By Steven C., over a year old

See more answers (15)

Question

Hi guys, I am looking to buy a wedding dress. Anyone already bought one? Share some experiences please.

Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.

By Nanda T., over a year old

See more answers (27)

Question

Are the clothes asian sizes?

Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.

By LightInTheBox F., over a year old

See more answers (14)

Question

So after reading all these reviews im really nervous! I made a purchase today aug 22, im moving out of state on september 20th! Will my item arrive before then? Thats almost a whole month! I wouldnt mind a wait other then i will no longer be living at the address i have put and dont have an exact address to switch over. I paid an extra fee for a faster delivery. Hope that helps.

Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By LightInTheBox F., over a year old

See more answers (49)

Question

is the only way to contact them by opening an after sale ticket ? i have a problem writing my address there is no enough space for me to write the full address and i tried everything to contact them i asked them on face book and they told me that i should open a ticket but the thing is i can only open one if i already ordered from them and this is my first order ! the customer services is very bad you should have an online chat or at lest an email for pr-sale questions

Answer: Will you send us your order number so that we can check?

By LightInTheBox F., over a year old

See more answers (19)

Question

How can you insure the fact that i will get what i ordered wich was a 2 gun tattoo beginner set with 20 bottles of ink and 10 needles

Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.

By Jack B., over a year old

See more answers (9)

Question

For those who opted out of the weird payment verification, I wanted to ask if you got your money back and if you did, how long did it take and what steps were taken?

Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.

By andrew b., over a year old

See more answers (16)

Question

Are the women's tops true to the chart size?

Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.

By daniel l., over a year old

See more answers (11)

Question

I ordered a shirt on February 5th and can't seem to find anything on the order, even when logging into the app everything says no orders,

Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

By Amy O., over a year old

See another answer (1)

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