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LightInTheBoxReviews 13,725

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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GB
1 review
1 helpful vote
Follow Richard A.
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Exactly what you see on display on the site is what you get and the the fabric is not flimsy and see through - just what I wanted.

Date of experience: September 9, 2014
GB
1 review
1 helpful vote
Follow Richmond Y.
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Beautiful, elegant, comfortable, and durable footwear for kids. My daughter loves it.

Date of experience: September 9, 2014
GB
1 review
1 helpful vote
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Brilliant!
September 10, 2014

Brilliant! I'm one of those people who thought shall I shan't I, is it worth the risk and I am sooooo glad I did! Just as it looks in the picture! My sister in law is a seamstress and she has commented on how well it is made. She is taking it in a pinch on the waist but not much so the custom made was awesome. Would definitely buy again.

Date of experience: September 9, 2014
Texas
1 review
2 helpful votes
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I enjoy shopping your site you have pretty things at a good price, everyone loves my tempory tatoos, but you are selling in usa and we are larger people then Japeneese or china.so I would like to see more lg or x large thank you

Date of experience: September 9, 2014
California
1 review
2 helpful votes
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I love lightIn TheBox i find anything i want, and the delivery was so swift, trust is important i order few items and got them no hassle at all. Thank you

Date of experience: September 9, 2014
Canada
1 review
2 helpful votes
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I enjoy shopping on Light in the Box
September 9, 2014

I enjoy shopping on Light in the Box. Their prices are phenomenal and their styles are right up my alley. The shipping process takes quite long but when you're not paying for it then it's hard to complain too much. So far I would recommend Light in the Box to just about anyone.

Date of experience: September 9, 2014
Virginia
1 review
1 helpful vote
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Light in the box delivered my package much earlier than I expected. The product was great! Good quality for a really affordable price! Will purchase again.

Date of experience: September 9, 2014
Slovenia
1 review
2 helpful votes
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I am very satisfied with services
September 9, 2014

I am very satisfied with services. All my orders were fulfilled as expected.

Date of experience: September 9, 2014
District of Columbia
1 review
1 helpful vote
Follow an h.
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Made some order soon after I realized it wont make the shipping in time so I tried to cancel. It would not let me cancel and hours later I get an email saying items has been shipped. The items will get here while I am away out of the country for 1.5 months. When I get home 1.5 months later, it will be too late to return the products. Lost of $385 thanks to lightinthebox. Not sure how you guys even write good reviews when there is no contact info and email just bounces back. I think you guys are mule working for the company.

Date of experience: September 9, 2014
LightInTheBox F. — LightInTheBox Rep
over a year old

Hi An,

We are sorry for all the inconvenience. But we believe it is really normal that almost all the online store cannot let you cancel the order shortly before shipping. If you do not like our items, we can help you return them definitely. We respect and take care all the reviews from our customers, but we cannot accept the unfair ones.

Thanks for shopping with us!

Sincerely,
Lightinthebox

Colorado
1 review
1 helpful vote
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Package delivered in a timely fashion
September 9, 2014

Package delivered in a timely fashion. The Quality of the merchandise was beyond what I expected especially at the price I paid for it. The merchandise Quality is just awesome and looks better than the picture of it on site I'm quite please and will order again.

Date of experience: September 9, 2014
Sweden
1 review
1 helpful vote
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I have only good things to say about
September 15, 2014

I have only good things to say about
LightinThebox.
Low Prices.
Good quality.
Deliverys on time.

Date of experience: September 9, 2014
GB
1 review
1 helpful vote
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I found LighIinTheBox an excellent site to use, very easy to find what you are looking for. From purchase to delivery excellent and easy to track your orders. Could not believe the prices either excellent value will definitely use them again and would recommend to family and friends.

Date of experience: September 9, 2014
Ireland
1 review
1 helpful vote
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Absolutely brilliant
September 9, 2014

Absolutely brilliant. Such an amazing variety of things at affordable prices. Will be back to purchase more things soon.

Date of experience: September 9, 2014
Virginia
1 review
1 helpful vote
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So far so good I love the items that I have received. Couple of things did not fit but their return policy is quick and easy to send the package back.

Date of experience: September 9, 2014
Canada
1 review
1 helpful vote
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I think it is easy to navigate around your web sight, I love looking at all the merchandise you have

Date of experience: September 9, 2014
Canada
1 review
1 helpful vote
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I was able to Purchase a product much cheaper than from other competitors. The postage charged was lower and the delivery arrived within the specified period of time. The package was in excellent condition and the contents were protected from harm and in very good shape. Thank you.

Date of experience: September 9, 2014
New York
2 reviews
1 helpful vote
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Rec'd item
September 9, 2014

Rec'd item. Purchased as Christmas gifts for my family so we can all where the same thing

Date of experience: September 9, 2014
Bulgaria
1 review
2 helpful votes
Follow Damyan N.
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Very accurate description of purchased items. Fast delivery. No problems with support.

Date of experience: September 8, 2014
Indiana
1 review
0 helpful votes
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Great selection
September 8, 2014

Great selection - nice objects priced very well. Stop here before you shop on-line and you will be surprised,

Date of experience: September 8, 2014
New Jersey
1 review
1 helpful vote
Follow Aleshia W.
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The experience that I have had with lightinthebox.com was so amazing. They are very helpful and if you have a question or concern they are always answering you back in a timely manner. All the products that I recent purchase was soooooooo beautiful. I would refer lightinthebox website to all of my friends. I will be ordering from them again also.

Date of experience: September 7, 2014