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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Exactly what you see on display on the site is what you get and the the fabric is not flimsy and see through - just what I wanted.
Beautiful, elegant, comfortable, and durable footwear for kids. My daughter loves it.
Brilliant! I'm one of those people who thought shall I shan't I, is it worth the risk and I am sooooo glad I did! Just as it looks in the picture! My sister in law is a seamstress and she has commented on how well it is made. She is taking it in a pinch on the waist but not much so the custom made was awesome. Would definitely buy again.
I enjoy shopping your site you have pretty things at a good price, everyone loves my tempory tatoos, but you are selling in usa and we are larger people then Japeneese or china.so I would like to see more lg or x large thank you
I love lightIn TheBox i find anything i want, and the delivery was so swift, trust is important i order few items and got them no hassle at all. Thank you
I enjoy shopping on Light in the Box. Their prices are phenomenal and their styles are right up my alley. The shipping process takes quite long but when you're not paying for it then it's hard to complain too much. So far I would recommend Light in the Box to just about anyone.
Light in the box delivered my package much earlier than I expected. The product was great! Good quality for a really affordable price! Will purchase again.
I am very satisfied with services. All my orders were fulfilled as expected.
Made some order soon after I realized it wont make the shipping in time so I tried to cancel. It would not let me cancel and hours later I get an email saying items has been shipped. The items will get here while I am away out of the country for 1.5 months. When I get home 1.5 months later, it will be too late to return the products. Lost of $385 thanks to lightinthebox. Not sure how you guys even write good reviews when there is no contact info and email just bounces back. I think you guys are mule working for the company.
Package delivered in a timely fashion. The Quality of the merchandise was beyond what I expected especially at the price I paid for it. The merchandise Quality is just awesome and looks better than the picture of it on site I'm quite please and will order again.
I have only good things to say about
LightinThebox.
Low Prices.
Good quality.
Deliverys on time.
I found LighIinTheBox an excellent site to use, very easy to find what you are looking for. From purchase to delivery excellent and easy to track your orders. Could not believe the prices either excellent value will definitely use them again and would recommend to family and friends.
Absolutely brilliant. Such an amazing variety of things at affordable prices. Will be back to purchase more things soon.
So far so good I love the items that I have received. Couple of things did not fit but their return policy is quick and easy to send the package back.
I think it is easy to navigate around your web sight, I love looking at all the merchandise you have
I was able to Purchase a product much cheaper than from other competitors. The postage charged was lower and the delivery arrived within the specified period of time. The package was in excellent condition and the contents were protected from harm and in very good shape. Thank you.
Rec'd item. Purchased as Christmas gifts for my family so we can all where the same thing
Very accurate description of purchased items. Fast delivery. No problems with support.
Great selection - nice objects priced very well. Stop here before you shop on-line and you will be surprised,
The experience that I have had with lightinthebox.com was so amazing. They are very helpful and if you have a question or concern they are always answering you back in a timely manner. All the products that I recent purchase was soooooooo beautiful. I would refer lightinthebox website to all of my friends. I will be ordering from them again also.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Hi An,
We are sorry for all the inconvenience. But we believe it is really normal that almost all the online store cannot let you cancel the order shortly before shipping. If you do not like our items, we can help you return them definitely. We respect and take care all the reviews from our customers, but we cannot accept the unfair ones.
Thanks for shopping with us!
Sincerely,
Lightinthebox