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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have received a hat that I ordered for my granddaughter's wedding.It was delivered in a plastic bag and was smashed to bits. It had holes in the crown, and was so misshapen it was not recognisable as a hat! And to add to that I had ordered it in RED and they sent it in PINK!
I want my money back, how do I go about it?
Everyone with a terrible experience from shopping with Light in the Box should make it known and share what their experience has been with other consumers on their Facebook page--they have one--and with over 3 million likes. It is disgusting so many people have shared how ripped off they have been by their poorly run practices.
Dear customer will you please provide us your order number so we can help you to check first?
I ordered a ps4 controller from this company on April 1st, and paid extra for 3-4 days shipping. They had absolutely no problem taking my money and sent me a confirmed that my order was shipped. A few days ago, they sent me an email saying there was an issue with my order and to click the tracking #, which didn't work. And then they said to reply to the email to accommodate me, and when I replied. The email came right back undelivered saying the address didn't exist-IF EITHER OF THESE DO NOT SCREAM SCAM KEEP READING.
Today on the 11th, I decided one last try to get my order by signing onto my account and attempting to find a contact #. They opened a customer case # for me, and simply said if I do not send them a photo of my PHOTO ID & CREDIT CARD, they will not send me what I paid for.
NO COMPANY EVER ASKS FOR THIS.
THIS IS A CASE OF IDENTITY THEFT.
IF YOU SCAMMERS DO NOT RETURN MY MONEY ASAP, I WILL LEAVE MILLIONS OF NEGGATIVE REVIEWS ON EVERY WEBSITE AND REPORT YOU AS MANY TIMES AS I HAVE TO!
NEVER EVER EVER ORDER FROM THESE PEOPLE.
COMPLETE NIGHTMARE.
This is Pinni from lightinthebox. I am glad to help. After review your case, i had conducted a ticket# 12482045 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered 2 flowergirl dresses in a size 4
Nothing custom about ordering off the rack EXCEPT from here they say everything is custom NO return or cancelling
(PS.if you push it they will offer you 50% credit with them and YOU have to pay to send back to China!
WOW they need to NOT be allowed to do business in the USA
AFTER posting on SiteJabber I was contacted again by the company and they became willing to give me a refund and sent me a label to ship the dresses to Vegas... This issue is resolved (thanks SiteJabber) - Thanks Lightinthebox for the return, wish we could have had a better relationship without me needing to bad mouth you..
This is Pinni from lightinthebox. I am glad to help. After review your case, i had conducted a ticket# 12481327 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a cell phone booster kit from LITB on April 5th, the items details stated processing time was 24hrs, I paid for expedited DHL service 3-5days. Here it is April 10th, the item still hasnt shipped, and all I get from customer services is. "Processing time is 2-4 bus days, but more like 6 regular days" I asked what does 24hr processing mean, they reply with generic stall messages stating their policies, what Brown Sugar. Do your self a favour and dont ever shop here
Addendum
A lightinthebox supervisor took over the case from agent Rebecca and got the item shipped to me 12 days after I ordered it. He also refunded my shipping costs as a "peace" offering. Dhl took a week to get it to Canada because commercial invoice was not with package.
In short, LITB made good on this item even though it took 20 days
This is Pinni from lightinthebox. I am glad to help. After review your case, i had conducted a ticket# 12481153 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I'm a smart, thirty-something bloke. I've been happy with LiTB-service & clothing I ordered.
You have to correctly measure yourself & read the material declarations carefully:
Ie. Cotton blend could be 60% cotton 40% polyester/similar and Poly-cotton is_often_ 70% "plastic."
So, only items stated 100% cotton are cotton. Hardly rocket science, right?
LiTB is one of the okay Chinese retailers.
However, if you're buying electronics you must check the warranty rules!
(Worst "warranty" I've seen - In another store - was 14 days MAX!)
WARNING: LITERACY, COMMON SENSE & ADDING / SUBTRACTING BY PERCENT IS REQUIRED FOR (INTERNET) SHOPPING IN GLOBAL MARKET! (Sic!)
I'm sorry but IMHO it's true... Idiots who cannot count and read and haven't heard about import taxes should just get a sterilization so their kind of idiocy doesn't spread farther...
:D or:-(
In a nutshell: LITB is good for showy cheap CLOTHES, if you know what you're doing.
I paid over £20 extra postage to fast-track my order, it did not arrive until a week after the required date and then I had to spend £20 extra for import tax - three quarter s of which was handling charge by the delivery company. Why this isn't paid when you order, I can only guess it is because they don't really want my business again.
Dear Annie, this is supervisor Pinni, i would like to assist you, will you please reply with your order number so i can look into your case? I am looking forward to your reply. Have a good day.
PLEASE DO NOT BUY AND WASTE YOUR MONEY ON THIS WEBSITE.
PICTURES WHICH THEY ADVERTISE ARE TOTALLY DIFFRENT FROM PRODUCTS AND CUSTOMER SERVICE IS WORST EVER.
PLEASE CHECK PICTURES OF WHAT IS DELIVERED AND WHAT IS ADVERTISED THEY CLAIM ITS SAME PRODUCTS.
DON, T KNOW HOW GOVERMENT IS ALLOWING THEM TO OPERATE. IT NEEDS TO SHUT DOWN AND FINE THEM.
PRODUCTS ARE TOTALLY DIFFRENT AND THEY WANT ME TO PAY SHIPPING FOR RETURN
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted aticketId=12449087 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I have ordered from LightInTheBox about five times now, but only purses and costume jewelry (vintage looking bracelets, "statement" necklaces) and have been happy with the quality for price. I bought in quantity each time, i. E., 10-12 pieces of jewelry for about $100. Only once was a broach missing the back (the actual pin), but we turned it into a choker instead. I've gotten many compliments on the leather purses (I bought five styles at one time). The only drawback is delivery time -- I know I won't get my order for at least six to eight weeks after ordering, so don't bother with expedited shipping or if you're otherwise in a rush. I can't speak for the quality of other items like clothing, shoes, electronics, etc., as I have not bought those items.
The return policy is a sham... totally scammy. I made a mistake in what I ordered but still should have been able to return the items.
"I placed my order on 2/22. According to them, they shipped my order after 2 weeks and today is 3/31 and I still have not received my order. There is no way to contact customer service, and the only way I figured out how was to send a message through Return/Replace. The only thing they did was to replied using one of their generic emails, with a link to the shipping company. I tried to follow the link, which goes no where. They charged me $20 for 4 very light blouses, which could have been shipped in an envelope for a much less cost! DO NOT BUY FROM THIS COMPANY."
Dear Jan, Thank you for shopping with us. We do care about your case and we had followed up your case and sent a message to you. Please check.
UPDATE: i waited nearly a month finally got refunded, will not b uy from there anymore.
THEY PROMISED 3-5 DAYS DELIVERY. STRAIGHT FROM THEIR "EUROPEAN WAREHOUSE" YE YE STRAIGHT FROM CHINA, USELESS CUSTOMER SERVICE NO REPLY NO REFUND CHANCE NOTHING... DO NOT BUY FROM THERE!
[LightInTheBox Rep] Thank you for shopping with Light in the box, we do value each of your review for us. We had sent you a message, please check. We will do the best to resolve your problem.
I ordered a dress for a beach wedding. When I received the package and opened, I was totally shock to see first, that this was not the dress I ordered and secondly, the material and way the dress I did receive was made was CHEAPLY MADE. I have tried to contact the company for a refund but never received a response. I will NEVER, EVER order anything from this company again and recommend that you do not order anything either, HORRIBLE quality!
Thank you for shopping with Light in the box, we do value each of your review for us. We had sent you a message, please check. We will do the best to resolve your problem.
Ordered a clock from this site on 19th March. Said will be delivered with in 3 - 4 days and paid extra 12 pounds for fast delivery. Its already 10 days now. Item not yet delivered, Tried all sort of ways to contact them. But they have no customer care number or details to reach out to them. Used there tracking service to see where is the package. But tracking sites is mentioned as " The driver was unable to collect funds on the final delivery attempt ". Which dost make any sense. Very unhappy with there service
I bought two dresses from Lightinthebox.com on 3/1/16 but they didn't arrive until 3/26/16. Not what I expected when I ordered them. Their sizes are also way smaller than American sizes so the dresses didn't fit me. I ordered one of them in L but it is still too small. I usually wear 4/6. The other one is a medium and its too small too. And yes I followed their size chart. They told me I cant return them either unless I pay for shipping for them to be resized. I dont want to take anymore chances with them as their service was not good either. Their shipping fees are expensive if they take so long. Fool me once shame on you, but if you fool me twice shame on ME. No more online ordering from foreign countries.
Thank you for shopping with us and telling us about your experience. We apologize for all the inconvenience caused. If you don’t like the resizing option, you can return the dresses back to our warehouse in the US. We have already created a CS ticket for you. Please login your lightinthebox account and then check this link below to find your ticket for more information. If you any other questions, you can contact us there as well. LightInTheBox
http://www.lightinthebox.com/index.php?main_page=ticket_center
I bought a maxi dress that was completely see through when it arrived. It took two-mon the to arrive.
Thank you for shopping with us and telling us about your experience. To handle your case in a more effective and proffesional way, please login your lightinthebox account and subimit a ticket for CS support. We will check your order and respond in 24 hours. Thank you for your understanding.
This how you can contact them:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
If I could review in negative numbers, I would! Item ordered in early February. Seemingly wasn't even dispatched until ONE MONTH LATER (despite being supposedly in stock according to website when ordered)! Still not received (now end of March). Allegedly tracked, but tracking information stops at (purported) date of dispatch. Very difficult to contact Customer Services. Stay away!
Thank you for shopping with us and telling us about your experience. We apologize for all the inconvenience caused. To handle your case in a more effective and proffesional way, we have already created a CS ticket for you. Please login your lightinthebox account and then check this link below to find your ticket. If you any other questions, you can contact us there as well. LightInTheBox
http://www.lightinthebox.com/index.php?main_page=ticket_center
We ordered 3 dresses, two were in stock and could be shipped in 24 hours. Light in the box refuses to ship them "to save me money" How $#*!ed is that, when I need the dresses for an event. The 3rd dress will not arrive until 12 days after the event. We have been trying for 4 days to get them to ship the two in stock dresses but you cannot call them or talk to a person.
Thank you for shopping with us and telling us about your experience. We checked order 12357327, but we don't think this order was from you. To handle your case in a more effective and proffesional way, we highly recommedn you login your lightinthebox account and subimit a ticket for CS support. We will check your order and respond in 24 hours. Thank you for your understanding.
This how you can contact them:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
I cannot recommend Light in the Box at all.
Their delivery times are the longest I have experienced for any online retailer: 20 working days (though promised between 10 and 20). When product arrived, it was not as advertised.
Two months after receiving the order, my bank tells me an online retailer has compromised my details. As Light In The Box is one of only three online retailers I have shopped from in the last several months, I asked their customer service team to remove my details as a precaution. I asked this of them nearly three weeks ago and they have yet to do so.
Their customer service is extremely slow to respond and impolite. I will certainly not be using this retailer ever again.
Dear Mark. I am really sorry for all the inconvenience caused. It is a shame we could not serve you any more. We will contact our IT to delete your account as soon as possible before the end of next Monday. Please don't worry.
5 Watch Batteries ordered in Feb 2016. Still not received one month later, although they were quick enough to take the money.
These batteries fit in an envelope, and even coming from US shouldn't take this long!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from lightinthebox. I am glad to help. After review your case, i had conducted a ticket#12492261 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.