LightInTheBox

First time I have ordered anything from LightInTheBox. Overall it was a very good experience. Web site was easy to use, but a little hard determining foreign shoe size. I placed order for 5 pairs of ballroom dance shoes. All arrived on time in good condition, were very comfortable. But one shoe had a defect. I contacted Cust. Service on line and forwarded photos of defect. Customer Service was prompt, courteous,& very helpful. Within a week I received replacement shoes.

I was not happy with the purchase of men's shirts as they appeared on website to be embroidered on polyester but was not. I am trying to return and you only wanted to give me a % of my money back. Everyone else gives labels to ship back and I also asked for an address in which there was no response. I chose to send to your shipping and dispute the charges. I will not get anything else as this was false advertising and too much of a hassle to return.

I ordered this clip in hair extensions in brown but unfortunately I received another color. I contacted customer service by email and they replied in no time. They were more than happy to send me the correct color via priority shipping. They mentioned that they apologize and they were so easy to work with. Now that is excellent customer service! The product itself is actually beautiful. The quality is very good, it's not shiny and fake looking. It doesn't shed. I've ordered quite a few low cost hair extensions and by far these are the best quality. And just a quick tip, if you ever order extensions that are shiny (not these of course) use hair spray on them, it will make them look more natural.

I bought several items at miniinthebox over the course of several months.
Their items proved to be of very poor quality and broke after few times of use.
I bought:
- 5 x micro SD cards: 2 of them did not work.
- A torch light: wrong item description and it broke after 2 times I used it.
- Toothbrush heads for an electric toothbrush: the brushes were getting loose inside your mouth during use.
- Camera screen protector: upon removal it irreparably damaged the screen of the camera.

I was promised a coupon of 8 euro. When I was given only 2.84 euro and asked what happened to the remaining 5.16 euro, I was told by the customer support lead that I was complaining too much.

This store is very bad and I will never order anything from them anymore.
It really gives an infamous reputation to Chinese made products.

I ordered three of these dresses in Watermelon colour. (1 of them size 12 and 2 of them as custom measurements.) I tried on the size 12 dress, it is beautifully made. The quality is excellent, the same if not better than all of the bridal stores I went to in Brisbane, Australia. The material is lovely and they are a really high quality product, for a very good price. Thank you Light in the Box! I'll update my review with photos once my bridesmaids try them on.

I placed an order, after verifying with the support service that it would arrive in time for the 24th.
Eight days after I ordered it finally showed up in their "tracking" site, as "Arrived in Jamaica, NY". According to any tracking facility I can find, including the USPS, it has not even been delivered to them as of yet, and today is the 21st. Still shows arrived in NY.
When I explained to support, again, that I wanted to start a refund, as there's no way it will magically appear in time for a Christmas eve party, I was told to be patient, and wait another week. Uh, what? No, I don't need it after Christmas. I have not heard back from them, and regret not looking them up prior to ordering, as this appears to be a widespread issue. I ordered other items from a similar retailer who utilized the same shipping service as Light in the Box, and their items arrived 2 weeks ago - ordered on the same day. Avoid this place!

One night I ordered six items from LightInTheBox. Early the next morning I realized I had the wrong sizes on all of my purchases. I immediately looked for a number to call. There was no number. I texted them immediately about the mistake. I texted them for weeks. They said that was my problem nit theirs. I never opened any of the clothing packages and sent everything back immediately. Needless to say, I haven't received any money or any clothes in larger sizes. I think the U. S Government needs to look into this company' unethical business practices. They not only have my money, they also have the clothes. Be careful dealing with overseas companies! Be sure to read their return policy. If there is no return policy don't purchase the clothes. Know your rights before you purchase items. LightInTheBox did this to me in January 2020 also.

Ordered a mirror 4 months ago from this "company" which i never got and i asked for a refund. They refused to give me a refund because they claim that my order is still on its way. Worst E-shop. Stay away