I have been housesitting for more than 5 years around the world and this year I decided to subscribe to trustedhousesitter. The dishonesty of the company became apparent from the beginning: the 30% coupon discount suddenly became 25%, the enrolling process took several days because their platform is poorly working. I was invited for a housesit of 2 months in Costa Rica during high season in the Guanacaste area, Playa Coyote, by an Italian and German couple. Four days before the start of the assignment they canceled the sit without reason. Since I refused other invites to housesit, I was left with no alternative but to book an expensive accommodation. After reporting the facts to the helpdesk of trustedhousesitter, they replied that they would not take any action against the home owners.
Troustedhousitter is a company that invests most of its earning in marketing, buying advertisement on popular newspapers, supporting featured content and paying reviewers and bloggers to write well about them. This company destroyed a beautiful free exchange relationship between sitter and home owner, making money out of it. Their review system prevent housesitters from truly expressing their opinion on the home owners because they would receive a negative review in retaliation. There is absolutely no validation of the home owner and the fear of the housesitter to be banned from the site makes them slave of the home owners.
Hi Gil,
Thank you for your review and comments.
We do run promotions seasonally, and these do change from time to time. I'm sorry to hear that you did miss the opportunity to use the 30% discount.
I am really sorry to hear that your sit has been cancelled. Rest assured it is not standard for any confirmed arrangements to be changed in any way. We appreciate the disruption this can cause.
We only accept cancellations that are for extraordinary circumstances and will have contacted and spoken with the owners around this as e do realise that there are two sides to every story.
If you would like to discuss this further, please do get in touch.
Kind regards,
Doug
Membership Services Operations Manager