LightInTheBox

I am so very upset with this company. Clothes are terrible and of very poor quality. Hard to get return info so I can return items. Took forever to get it. Order on March 3 got them March 24.
I want all my money back and return mailing fees. It cost $50 to get them. Ugly material, thin and too small, too long, weird fit!

I ordered a dress with a jacket for my son's wedding and followed their size chart. Dress came, not as expected, especially for $200. My options were return to China at my cost- only if return acceptable to them, keep it for a 20% credit or keep it for a10% refund. None of these options are reasonable. I wish I had never seen their ad!

Ordered 2 dresses both were made of very poor quality material so decided to return for a refund. After several emails from them trying to offer me vouchers instead of a refund I confirmed I wanted to return them only to be advised that I would have to pay for a non refundable tracked postage to either China or Asia. Total rip off company selling poorly made goods with no customer service.

Just recieved my dress, very disappointed with the quality and materials used. Dress as depicted is very deceiving, showed a sheared flowing skirt and fully flowered bodice. The hems were all unfinished, and the beautiful flowing shear skirt was cheap, thin polyester. The bodice very plain, flowers were dull to look at, no shimmer as picture portrays. I have included pictures.
I will not use this site again and recommend staying away.

Made some order soon after I realized it wont make the shipping in time so I tried to cancel. It would not let me cancel and hours later I get an email saying items has been shipped. The items will get here while I am away out of the country for 1.5 months. When I get home 1.5 months later, it will be too late to return the products. Lost of $385 thanks to lightinthebox. Not sure how you guys even write good reviews when there is no contact info and email just bounces back. I think you guys are mule working for the company.

So in follow up i see these jerks remark about refunds.
Read the fine print. You get 40% of your money back IF your lucky.
They like to drag the matter on and on. Bait and switch scam.
They know in time you will give up... as most people will.
At that point in time too much time has gone by and your out of
Luck because their ''warranty'' on your order has ''expired''.
Do not shop LIGHT IN THE BOX ever never!

We were thrilled to find the shirt my mom had seen on Facebook on their website and ordered in hopes to arrive before Christmas. This company was by far the best we did business with. They communicated with us immediately, as soon as the shirt shipped and even once it arrived it the United States! I haven't been this impressed with an online company before. We will definitely buy from here again. My mom adores her shirt- great fit and quality. Thank you!

Do not be tempted to purchase from this company.
Their 'returns' system is the most complicated and un customer friendly system I have ever come across. They will do anything to stop repayment. You think it is resolved and payment is being made back to you, but no, they pay it into your Light in the Box account for you to spend again (HA HA HA) or for you to credit your own Card. Complicated. If there were 5 negative Stars I would award them.

Let's be real. Retailers are overpriced! I was able to buy several items for the price that I could've spent on 1 garment in American retail stores. Not every item fit right, but I was able to easily return items that were legitimately incorrectly sized. I received several very articulate communications from customer service that really very fairly explained their position as a company and my options as a consumer, and I was overall very happy with my experience. They are different from what I am used to, in a very smart and progressive way.

This company are just scammers. Really light in the box, I don't know how you are getting aways with this. This company has a huge reputation for ripping people off. They are also specialist in writing fake reviews on all their sites.

I made the mistake of buying from them. I had been sent a broken pair of shoes and when I sent them back for a refund they had only refunded me 25% of my order. Also they took 3 weeks to process it.

I don't usually write reviews, but this needs to be said because I want this company to stick around. I have ordered three dresses from Light In The Box--a formal chiffon for myself, a bridesmaid dress for my 12 yr. Old, and a flower girl dress for my 10 yr. Old. I made two separate orders, each arriving within a couple of weeks. They were very carefully packaged, complete with return instructions. And each dress came with its own "Lan Ting" cloth tote. I am so happy with the quality and value of these dresses. The measurements are precise, and the style and fit is true to what is pictured. Each dress feels like it was tailor made for us. I couldn't be happier with my experience. And my girls are thrilled with their dresses. I will definitely be using them again!

Shopping with Lightinthebox has been a continuous rewarding experience. Each Order is treated as special. From the order is placed until it is received you are kept informed. Also, a review of your order is requested, they want to hear if you are satisfied or dissatisfied. That to me is very good customer service.
The cost listed for all their products are very affordable and most times are of good quality. I have no regrets shopping with this Company. I have always recommends it to my colleagues.

We are very happy with the fleece leggings ordered, good quality. The fit could have been a bit larger but we'll remember this for our next purchase. The leather bag was great, good quality at a can't be beat price. The cat bags were fun if a little small.

I've placed many orders with lightinthebox.com over the years and I feel that with every order I'm more and more disappointed. On my two most recent orders the order processing time was listed on each item as 1-4 days. They took 9 & 7 days to process the orders. Then when they were shipped I was provided with tracking numbers that don't work. I tried every site and resource I could find to make sure I was tracking on the proper service with no success. I understand that these are coming from china, and the lower price comes with slower shipping. But to provide incorrect/non-existent tracking numbers and to take over twice as to process my order is taking advantage of your customer. You can't even contact them to get any explanation or updates. My first few orders I was so happy with but with each one I've been more disappointed and don't think I'll order from them again.

I love shopping at LightInTheBox it's an amazing. The prices, range and shipping are reasonable and tracking is super easy. Every day there is something new to entice you.
I would definitely recommend this store to everyone!