LightInTheBox

The order and item were fine. Until you are left to pay a large custom bill which is not clearly explained when you order. Customer service is at best very rude. Please shop else where and dont give your business to these guys.

To be fair to them after a bit of nagging they have issued a 50% refund on the custom duties

I bought a jeans dress hoping it would be a real denim.It's not even close.It looks like a cheap blue curtains fabric.My grandma can make denim dress better. A complete throw away of my hard earned money.No quality, no style just cheap cheap cheap. There is even no label or tag.Don't buy anything from this fraudulent website

This is the only source I know for rare earth spherical magnets. These are a toy which can be sculpted. I have ordered more and more. My office is very happy. Guests come again just to play with the magnets.
Items are packed well. Items ship within a few days of ordering. My orders take a month to arrive. Yes, waiting is tough. It's not slow shipping, it's just a vast distance to cover. Compare the shipping time to picking the item up in person!

Made the order for a kids bag on 8 sep 21 from 15 sep the order is in transit till date and the supervisor of the team said it is going to take 60 days and than 10 days for delivery. Donr waste your time and money these people keep on sending delivery confirmation or if not tell us to go to post shop to check our order as they are out once the purchase is made even after paying $20 just for delivery. 0 customer support Pathetic service total waste of money order number.

The "directions" for returning an item are as clear as mud. Basically, if you want to return an item, or in my case two items that just did not fit, you have no real choice but to keep them and donate them to a good cause. NEVER will I order from Light in the Box ever again and I would recommend that anyone reading this would heed the warning. Always learn from the mistakes of others!

If you live in the US don't order from them. They are unreasonable & the intent is to keep your money $$. They email nonsense. I was told they closed one of thier distribution center ( has nothing to do with me). They sent me a return label after they said I couldn't send it back to China or where ever than had the nerve to respond & say I sent it to the wrong place. Excuse me but it's your label. Ridiculous. They only want your $$$$. Don't shop here if you value your hard working dollars.

I ordered five items from Light in the Box. Each item was shipped from a different location. I received a flat metal dish rack with silicone ends, and the silicone color was faded, as if it was either very old or had been in excessive heat. I received "chiffon" women's clothing, which was cheaply sewn out of very thin fabric, in addition to which I should have apparently ordered THREE sizes up from my American size (instead of two). I threw these items in the trash, as they were too cheesy to donate.

I bought a dress on this site, I needed a royal blue dress for my sister in laws wedding. I chose the custom made option as I am a bigger girl and needed a good fit right out of the box. Overall I paid $140 CAD for my dress, that is the custom made option, the expedited shipping and the duties, yes, there are duties for dresses into canada. I advise reading everything about your purchase prior to ordering. The site has all the info should you look. My dress came right on time, taking 4 weeks and customer service contacted me after I had a measurement wrong-the same day I ordered! Everyone loved my dress, as did I. Yes, I was apprehensive ordering online but the quality I received for the price was mind blowing. I ws so impressed I will be purchasing my own wedding dress from here. The one I want in the shop costs $3000 and they have a replica for $130! If anyone wishes to see, I've posted a pic on "light in the box wedding" on Facebook.

Absolutely horrendous experience. Complete bunch of sharks that will do anything to avoid taking goods back for refund. The goods that I received were incredibly poor quality with no labels and sized about 4-5 sizes too small. They are based in Asia and expect you to send their absolute rubbish garments back to them at your expense (which they know that you probably won't bother with) so then proceed to make your ridiculous offers like.keep the rubbish that they sent to you and they will give you half of your money back. PLEASE do not do business with them as you will almost certainly regret it and doing business with them keeps these sharks in business.

Never ever order from them anything please. You will be surprise when you get ordered items which absolutely ugly and different then u ordered. After many many emails (NO ways to talk with somebody life) they sent me standard email and offered 50% refund... Please do not trust them. PLEASE!

Beware - item that says "linen cotton" in description is 100% POLYESTER! Ycch!
Super cheap fabric and poor quality used on items I received.
You get what you pay for - buy less, buy quality - somewhere else, not available here.

Not truly returnable from USA.
Returns cost $20-30 and take so long the return window closes!

The dress I received did not look like the dress in the picture. Colors were different. I usually wear a small or medium in most clothing so I ordered a small according to their chart. It was huge. There are no size tags in it. They make the return process difficult and they know it because they offer a 30% discount on another item or a 20% refund to avoid the return process. Never again!

On 12/14 I purchase a linen suit & shirt for my husband dor $164.93. One sleeve was longer than the other. After emailing light in a box I was told I would be responsible for the return ( postal service fee$63.00 to ship to china) & once the item is received I will be refunded $121.98 although I paid $164. Please be careful with these site it's not what it appears to be.