business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Spain
1 review
0 helpful votes
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Rapide send
August 7, 2021

Good experience thank you very much for the rapide send of the good

Date of experience: August 7, 2021
California
1 review
2 helpful votes
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Great value, products met expectations, great service and delivery.

Date of experience: November 21, 2014
Canada
1 review
0 helpful votes
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Amazing
February 7, 2021

I liked the sweater and the ring that I won. Quality articles. I recommend Light in the box

Date of experience: February 7, 2021
New York
1 review
1 helpful vote
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Always a great experience, great prices, and fast service.

Date of experience: July 12, 2014
Ireland
1 review
1 helpful vote
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Very good website, great quality at a great price.

Date of experience: July 21, 2014
Arkansas
1 review
0 helpful votes
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Tru
January 17, 2023

I really appreciate the pricing. I like the deal they made with ups

Date of experience: January 17, 2023
Israel
1 review
0 helpful votes
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It's ok
December 1, 2021

It's ok. Service is very good. I Very Satisfied. I need 2 coupons

Date of experience: December 1, 2021
Switzerland
1 review
0 helpful votes
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Clothes and accessories
April 18, 2023

Very happy with all the products.
Love the quality

Date of experience: April 18, 2023
Germany
1 review
10 helpful votes
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Products:
I only bought stuff that was 90% off and still it is too expensive for the quality you get.
The jewelry looks cheap and you can get the same or better quality in any store for that price.
The quality of the clothes is really bad: the fit, the fabric - everything.
Fabric: They often write "Cotton" in the descriptions of the dress. I ordered more than 10 dresses and 1 had cotton in it. Most dresses did not even have a tag with the fabric description in it; I guess this makes it harder for you to proof that the description was wrong. (Oh, and most of the descriptions online of the things I bought were taken down by the time the stuff was delivered. Better take a screenshot of each garment you order so that afterwards you have proof that they sent the wrong quality.)
Fit: The garments probably look good on an Asian girl. If you have curves or are taller than an average Asian girl, the proportions of the dress will look odd on you. Also: the dresses are tailored for women with little curves. If you have medium to big bust or a medium to full derriere, think again if you want to buy something made for bodies that have little curves.
For me this was a trial to see if I like their clothes because I thought about buying my wedding dress here. I am glad I saved myself that disappointment.
The fit of the clothes has nothing to do with the pictures you see online. They often just try to emulate a style on a picture, but the style of what you get is not recognizable if you compare it with the picture.

Service:
1. If you ask something, the customer service only replies to the question they want to reply to.
2. When they were late in delivery, I asked them to not deliver at a certain date but they did not care.
3. Help: when you look online at the help site, you get answers in a lot of languages, but not yours. Could not find RMA codes…

Returns:
I asked them where to return to. They told me to England and that it is so expensive to ship there for me that I might want to rethink my decision about sending anything back.
The return process is not that easy either. The just send you something to print out and put in RMA codes. It just does not say where to find these codes and there are NO codes online (there are some weird codes with Chinese signs on each of the clothing packages. I am not sure which could be the one)
I have to send everything back and do not know yet if I really get a refund. My trust in that company is not too high at this point…

Summary
I usually do not write reviews because it takes so much time. This time I did it because I hope I can warn others. I will never ever buy here again. The hassle and extra cost for return is too high and the quality unbelievably bad.

Date of experience: June 4, 2015
Finland
1 review
0 helpful votes
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Product was intact and good
April 26, 2021

Arrived on time and product was what was described

Date of experience: April 26, 2021
Latvia
1 review
1 helpful vote
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Nice quality and the right size and color!
July 28, 2014

Nice quality and the right size and color! Thanks.

Date of experience: July 25, 2014
Illinois
1 review
0 helpful votes
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Black dress
March 16, 2023

The dress was gorgeous on the site and the exact same in person!

Date of experience: March 16, 2023
Switzerland
1 review
2 helpful votes
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I recommend! Try it..
September 25, 2014

Very good products. I am very happy to know LightintheBox! I highly recommend.

Date of experience: September 25, 2014
Israel
2 reviews
0 helpful votes
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Excellent shopping experience
August 10, 2021

Easy and quick shopping.
Items as described.
Quick arrival.

Date of experience: August 10, 2021
Switzerland
2 reviews
0 helpful votes
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Everything perfect
December 6, 2022

All ordered goods were in great condition. Great service.

Date of experience: December 6, 2022
Saudi Arabia
1 review
0 helpful votes
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Excellent product-value for money
July 5, 2021

Absolutely loved the product. As described in the description

Date of experience: July 5, 2021
Pennsylvania
1 review
0 helpful votes
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They have been very helpful and responsive
August 8, 2014

They have been very helpful and responsive. Very happy!

Date of experience: August 8, 2014
New Zealand
1 review
0 helpful votes
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Great stuff and huge diversity on the site and the service is brilliant.

Date of experience: August 4, 2014
Oregon
1 review
0 helpful votes
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Great prices, great quality, customer service is real good

Date of experience: April 20, 2014
New York
1 review
0 helpful votes
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The site is easy to find the merchandise, easy order and fast delivery

Date of experience: August 10, 2014