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LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Tennessee
1 review
5 helpful votes
Follow Susan U.
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The neckline of all of the shirts were "puckered" and very unflattering. I doubt that I will wear any of them. Also, I thought the material would be a knit but it's more like rayon. There's no tag indicating wash instructions or material content.

Date of experience: February 4, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28084739 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

GB
1 review
0 helpful votes
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The size was way larger than a size 8 as advertised, and the quality of the material is really, really cheap. On trying to make a return they insist on a return to china at customer expense (must be tracked) and also do not refund the full fee. So of my £57.25 purchase they only offer a refund of £50.25, and the cost of return is £12.50, so in effect £37.75 is my actual refund amount. They also tried to say I only have 7 days rather than the statutory 14 days stipulated by UK law, and it took 3 emails over 4 days just to get a return address. This is a thoroughly disreputable company, avoid at all costs.

Date of experience: July 20, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26497878, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# jamirocks@hotmail.com

I‘m expecting your reply.

Sincerely
Customer Service.

Wisconsin
1 review
1 helpful vote
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Have ordered several items(clothing, shoes, household items) from here and all arrived well packed and as described. Yes shipping times are long but the items were great prices for putting up with the wait.

Date of experience: July 28, 2017
Texas
1 review
0 helpful votes
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Issue solved
December 28, 2016

Not too long ago I wrote a bad a review about this company, because they deserved it. Thanks to Fabio, I finally got my package 2 months later, I also got my money back! I promised to rate it more than 3 stars after they solved my issue. So there you go your 5 damn stars. One things for sure I'm Never buying from that company ever again!

Date of experience: December 28, 2016
LightInTheBox F. LightInTheBox Rep
over a year old

This is Fabio from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14325291 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Florida
1 review
0 helpful votes
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The dress i ordered is gorgeous. I loved how it was exactly according to my measurements. The color is absolutely beautiful. Everyone complimented me on this dress and here are some of the comments: "divine" "gorgeous" "red carpet moment". So you can imagine. Its perfect for any special occasion. I highly recommend this dress. Based on the kind of heels you are wearing with the dress you might have to get the train adjusted. Also, the customer service post order was very helpful, they took care of my request of early delivery after I had ordered and it came just in time.

Date of experience: April 30, 2014
Spain
1 review
0 helpful votes
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Very good customer service and great quality in products. Shipping usually is fast, but if there is any problem, they solve it without any issue. Quite satisfied in general, would buy again of course.

Date of experience: August 29, 2014
Zambia
1 review
1 helpful vote
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My experience on Lightinthebox has been fantastic. I have so far not regretted being a member on the site because everything on this site moves` smoothly`., you buy and will be assured of receiving it in time. I like the DHL mode of transporting because tracking is excellent and very often they update the shipping process.

It a site worth informing your friend where to get things from.

Date of experience: August 27, 2014
Spain
1 review
1 helpful vote
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I've bought several articles from lightinthebox.com and I can recommend as excellent shopping way for all users. Many thanks for the great idea where are a very very good service, best prices. Thanks again

Date of experience: February 19, 2014
Tunisia
15 reviews
45 helpful votes
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MEH! Not impressed!
March 1, 2016

I ordered a few shirts, under $10 each, and I did receive my order, but it took 5 weeks. The quality is not that great, but this was to be expected, as cheap fabric, poor workmanship and small sizes seems to be a standard for China-made clothing items. Shirts were cheaper than I would have paid here, and the shipping was free but super slow. Not incredibly happy with my order, but not totally disgusted either... MEH is just about right! I don't think I will be shopping there again.

Date of experience: March 1, 2016
Canada
2 reviews
0 helpful votes
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Lightinthebox sells quality products at affordable prices. The colors don't fade when washing, nor does the shirt shrink. I like the styles and the fact the shirts only go down just past your waistline. Other Polo brands are very long and hang down to your knees. Their delivery was quick, with no issues. A great company to deal with.

Date of experience: August 15, 2023
GB
1 review
0 helpful votes
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Disappointing
July 14, 2022

I ordered couple of shirts from this site. First the quality is no good t all second they make it really difficult to return any items. As all their goods is coming from CHINA! And you have to pay for the shipping.! Be Aware

Date of experience: July 14, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26450264, Would you please login you litb account and reply when you feel free?

You may also find the message in your email # r.*****ri@hotmail.co.uk

Sincerely
Customer Service.

Canada
1 review
0 helpful votes
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Not what I ordered
June 28, 2022

I bought The sheath/column Wedding dress V neck sweep/blush train on sale fom 477.88, half price. Was not at all what its supposed to be. I had a seamstress basically redo the whole thing. I paid her 500$. I am a very dissatisfied customer. More importantly I didn't have the dress I wanted for my special day. Michelle Dionne

Date of experience: June 28, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer

This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

Please understand that our products are checked before shipment,therefore, we are fully responsible for the items which are not as advertised.

In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?

Waiting for your kind response.

Sincerely
Customer Service

Arizona
1 review
0 helpful votes
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We've bought several items so far, & have not been disappointed with any. They have all arrived within the specified time limits, & usually before the expected delivery date. No need for returns or exchanges to this point. Will continue to shop with them.

Date of experience: July 15, 2014
California
1 review
1 helpful vote
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I had the best experience using light in the box
October 7, 2014

I had the best experience using light in the box. I am usually hesitant when it comes to buying things online from overseas but after reading a bunch of review I finally decided to take a huge gamble and ended up purchasing my wedding dress from this company. Shipping can take a bit but they clearly state that it can take some time to complete the process of getting your order mailed out, though surprisingly my dress came well before I had anticipated. And when I got my package everything was exactly as advertised. All of my items fit perfectly and were made of high quality materials. I am so glad that I decide to use this company for my wedding because not only did I find my dream dress at an amazing price and I found a place to do most of my household and clothing shopping as well. I would give them an 11 star rating if I could!

Date of experience: October 7, 2014
Florida
1 review
1 helpful vote
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Junk
October 11, 2021

Their sizing chart isnt even close to the product they send. I opened the wrapper and the costume ripped just taking it out. When you ask for a refund they tell you that you have to ship it back to china. This is their reply to a refund request.:
"However, based on our experience, the costs for return might be the same or half the price of your parcel, even by using the cheapest tracking service in the post office. So, returning to China may not be the most economical option. Instead, we suggest keeping the item. "
This company is a bunch of thieves

"

Date of experience: October 11, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

Hi Lloyd,

Thank you for reaching out to us on Trustpilot.

I've checked through previous correspondence and am afraid there could have been a major misunderstanding. It seems you've complained about the sizing, without mentioning that the costume was ripped or torn. Consequently, you were offered to keep these with a small compensation, or return it back on your expenses. If there would be problems, then this response would indeed be deemed as highly inappropriate. Based on your case you should be offered no less than a full refund! Can you please forward us photos showing the poor condition the costumes were received? Was the package also damaged? Please don't worry, substantial evidence will allow your refund, without you need to return the products back! Allow me to add that a problem related to size cannot be considered as a quality issue, as we indicate all our products with their exact measurements --in both inches and centimetres-- on the website.

We have sent you an email (ticket #24535212) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!

Awaiting your details,
LightInTheBox Customer Service Team

Canada
6 reviews
9 helpful votes
Follow Denise S.
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Just recently discovered LightintheBox and I LOVE IT. The selection is great and their prices can't be beat - the best. The shipping is very quick, usually within 24 hours. If you have a problem, customer service is there to help you out. I certainly have no complaints.

Date of experience: July 13, 2022
Canada
1 review
0 helpful votes
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Mostly good deals
December 5, 2023

Prices on the site vary widely but are rising rapidly. There are currently lots of great deals and really good merch mixed with some pure junk and a fair bit of deceptive photography that makes things appear better and bigger than they really are. Check the size of all items as even clothing sizing varies quite a bit. Overall it's a very good but be careful about what you buy.

Date of experience: December 5, 2023
Canada
1 review
0 helpful votes
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Better than Amazon
September 15, 2023

Delivery takes a tad longer but well within expectations.

Prices are great, product selection is amazing, there's just always something to buy at a great deal.

I've ordered many times, always happy and surprised

Date of experience: September 15, 2023
Massachusetts
1 review
6 helpful votes
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Not worth ordering
August 27, 2021

We ordered a mens shirt for my husband. At first the shirt looked lovely - nice print, very lightweight fabric. But the fit was tight on my thin, small husband. After three wearings, it developed tears in three spots on the bottom. Very disappointing. Clearly cheap material and very shoddy substandard work. However, we posted a negative review and were promptly contacted by Light in the Box customer service who issued a prompt refund. We appreciate their promptness in resolving this issue.

Date of experience: August 27, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.

I had conducted new Ticket ID =24304552 in our ticket center and had resolved your problem in a professional way. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Minnesota
1 review
2 helpful votes
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Bait and switch
October 2, 2021

Shirt was nothing like picture. Fabric was similar to cheap Halloween costumes. White inside, color printed on front. Design was flat white, and not detailed like the pictures. (See photo). I don't trust any of the positive reviews for this site based on what I was sent.

Date of experience: October 2, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

Hi Lisa,

Thank you for reaching out to us on sitejabber.

I've looked at the photo you've added with the review, to me it's very obvious the shirt is different compared to those shown on the website. Personally, I can understand your disappointment. The sourcing manager will be using this photo to raise a complaint against the supplier. Rest assured that we take your case very seriously and apologize for the possible harm this may have done. Please don't worry, we will immediately process a full refund! The shirt doesn't need to be returned.

I like to add that we encourage all customers to contact our customer service through the website. We have a dedicated aftersales service, and you would've found no difficulties obtaining a refund. It will also help us by taking measures against certain suppliers.

We invite you to check your mailbox (ticket #24494987) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.

It will be our pleasure to help you!
LightInTheBox Customer Service Team