Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
The dress did not fit. I would like to return it. How do I go about it.
I have been so happy both for the service and the delivery
Perfect. Shipping was fast. The items I ordered were a perfect fit.
The only thing I was not happy about was the length of time it took to arrive.
Delivery was quick. Didn't have to wait long for them to arrive.
Sales was simple and delivery was fast. Very pleased with the product and company
Husband loves it. It fits his personality and the quality is great.
I love the app and it's very simple yo use and accurate
I received parcel and it look really good, and recommended for Anyone
Was given as a gift and they loved it, fit quite well, loved that it was white not color
I ordered a Kigurumi with express mail. They stated "24hour handling" & "5-8 days delivery"
First of all, it took them 3 days to even LOOK at the order. Then they waited 11 days with sending the product. I wrote them and their excused was "bad weather in asia", which was a complete lie.
I wrote them multiple times about my 18 euros spend on express when NOTHING was going fast. They just responded 4 times with an autowritten email "We do not controle shipping"... HELLO... if i buy express, then get a fast firm to bring my package?!.
And then it FINALLY arrives. Just 31 days after i made the order. And what happens? Well... my order was in totalt 46 euro (with the 18 for transport), and then i get taxed 25 EURO just to pick it up because lightinabox send the package from China... and was there ANY help to get there? NOOOOPE...
I ordered a Kigurumi with express mail. They stated "24hour handling" & "5-8 days delivery"
First of all, it took them 3 days to even LOOK at the order. Then they waited 11 days with sending the product. I wrote them and their excused was "bad weather in asia", which was a complete lie.
I wrote them multiple times about my 18 euros spend on express when NOTHING was going fast. They just responded 4 times with an autowritten email "We do not controle shipping"... HELLO... if i buy express, then get a fast firm to bring my package?!.
And then it FINALLY arrives. Just 31 days after i made the order. And what happens? Well... my order was in totalt 55 euro (with the 18 for transport), and then i get taxed 25 EURO just to pick it up because lightinabox send the package from China... and was there ANY help to get there? NOOOOPE...
Luckily their service after writting a review got upped quite a bit
See title for description of problem. T shirt was perfect. The collared shirt was junk.
I was 100% happy with the products, the delivery was outstanding this time around! Thank you
Fast service and great products!
Thank you! The sound bar is awesome and works great
The shirts are for Christmas, the knee brace I did not like because it did not do anything to help.
Vast amount of products, prompt delivery, tracking of shipments in details.
Zrobiłam już wiele zakupów w tym sklepie. Ze wszystkich jestem zadowolona. Wszystko zgadza się z opisem,a poza tym dobrze podane są informacje co do rozmiarów. Ale szkoda że w dostawie nie ma opcji Inpost tylko kurier.
They do not work I have had them in direct sun light for 2 weeks and do not light up.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102030755 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The customer service agent is there to give the options needed to make you happy!
Not only are the fabrics, designs, colors and fit really great the customer service is very helpful and can make buying from Light in the box really fun and easy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
After checking the order was shipped within 24hours as we stated online.
But from the tracking: http://www.17track.net/zh-cn/track?nums=EA901226946CN, it shows the package is delayed at customs for clearance which is really beyond our control. We do thank you for your understanding.
In regards of taxes, First the taxes is noted in our knowledge base as below:
http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
And in the first year since the company established, we noted that EU taxes is heavy.
So 2 years ago, we had this EU duty insurance service as it is shows below once you check out:
https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insuarnce, we will fully refund duty cost if it is occured. System shows that you chose not to buy VAT duty insurance once checkout.
But as you are a valued customer, we had conducted ticketId=16731067 in our ticket center and provide a solution for all your problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.